Justfly.comReviews 6,163

I have booked a multi-leg quite expensive international flight more than two months ago. All was fine until I got an email last week stating I needed to call Scandinavian Airline's because there was a flight change. Well I called and held for more than 30 min only to be told they couldn't help me, I would have to call JustFly. I have now called three times, had incredibly long wait times and cannot get this resolved because they said the airline wouldn't approve my flights? What? Why would they care as long as flight is available? I have been told they cannot call me nor email me, I have to keep calling back. Trip is in a month and I am beyond frustrated and will never use them again. They are supposed to call me tonight after 10:00 pm my time. I had to agree or either call them again and go through the whole thing for the fifth time. May have to use American Express to fight this, but at this point it will be incredibly expensive to find tickets elsewhere. I have learned my lesson!

I don't know who is worse, Justfly.com or Spirit airlines. I actually think they work together to screw people out of the most money they can. This was my first experience with Justfly. I had to repeat the whole booking process 16 times because each time it told me "your selection has sold out, please choose another flight". Finally, I get "Congratulations! You've booked our best discount fare!". After all the frustration of redoing it over and over again, thank goodness! I was slightly surprised at the difference in price but hey, it was still a good deal. Booked, confirmed and etickets supposedly on their way. I was confirmed with a price of $442.70... they charged my credit card $667, plus $52.50 for seating selection (which I did NOT buy) plus $115 for insurance (which I also did NOT buy). I called. After speaking to 3 supervisors that did not speak English well enough for me to understand, I got someone that spoke very broken English. All I got out of her was "I understand" and "if you will excuse me". Well, I sent my credit card company after them and am waiting for a resolution because I know I'm not going to get one from Justfly. Bottom line? STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE! RUDE, INCOMPETENT, IGNORANT PEOPLE.

I booked a flight to Sacramento and after 1 day I faced with a problem and I should go to back home so I called this bul$#*! travel agency to cancel my flight.
A Customer agnet told me I am gonna charge you 75$ and will make a credit card for the rest of your money so You can reserve a ticket for the future but tonight when I called them Mr. Paul Who work as a supervisor in this f****ed Up travel agency told me that we will charge you 275$ and I really don't what the f*** is going on...
They just know who to make people stupid and how to steal money from them that's it.

I've never wrote a bad review for any flight agents--even when flights get cancelled, there's overbookings, etc. Considering I'm going out of my way to even post this, should be a reflection of how extremely shocked I am at the level of unprofessionalism and ridicule I find in this situation.
I booked a flight 4 months in advance, and even paid extra to have my seating assignments pre-assigned. After about a month, I get a notice saying my flight has been changed. Granted I wasn't excited by this bait-and-switch, after about two hours of going back and forth between the airline and the justfly agent, I finally sorted out another day of departure/arrival, and confirmed my seating arrangements with both of them. My flight leaves tonight, and now they're saying that my seats have not been assigned, and that they will refund me the pre-assignment fee I paid.

I'm livid at all the wasted time (a solid 5 hrs for all the back and forths) and the result.
If I pay a pre-assignment fee, they cannot just refund me before the flight because they cant live up to the seat arrangements. 4 months in advance to book a flight, and they still can't get it right.
Granted all the agents were very helpful, and I'm not trying to be the annoying customer, but there needs to be some serious changes to communication and confirmations being made here. Don't sell a service you can't live up to.
Please be smart and book through expedia/orbits or other well-known agents.

We have just returned from Toronto Canada and the way justfly booked our trip cost us an extra $500+ us.

We flew Boston-Toronto roundtrip to surprise a friend for their 50th birthday. It was just a 24 hour stay. We took a room next to Pierson airport to make this trip smooth and easy.

We arrived back at Pierson for our return flight, but could not figure out where to check in. Turns out, our flight back was from a DIFFERENT airport! Because of traffic conditions in Toronto, there was no way for us to make the flight on time. What the heck! We didn't even know there was another airport! We had picked Pierson in our search!

We wound up having to book another flight which cost us $780cdn which is close to $580 usd.

Never again will we use Justly.com.

Irrate customers!

Do NOT book with them. It's cheaper, but they leave out 'little' details. For example, apparently I had to switch airports (the only way I found out was the tiny three letters after the city.) They don't make a point of telling you. Well, after changing airports, I find out that the airport ISN'T OPEN! I got to New York City at midnight and switched airports only to have to sit outside the airport in a big city with my eight year old daughter. I had to get a hotel so that we didn't have to sleep outside of the airport. You would think they would know if the airport they send you to is open or not. Now they are pretending that it's my fault for not knowing that he airport closes at a certain hour. This company put mine and my daughter's lives in danger. DON'T BOOK WITH THEM. I know it's cheaper at the beginning, but it cost me more than if I used an honest company. The BBB also warns against using them.

I booked airline tickets through Justfly months in advance of a trip. Days before I was to leave on the trip Justfly sends me information that says they needed my immediate attention- I called and they told me the first leg of my flight had changed to any earlier flight- five minutes earlier- This didn't seem to be a big problem so I said fine. Later, they sent me my ticket (they didn't show me the actual changes until after they got my "agreement" for the changes) it turned out that the five minute change in schedule turned out to be a four hour delay at my next stop- they didn't mention that part at all in the conversation.
When I saw the real changes, I called the Justfly and told them a four hour delay was unacceptable, whereupon Justfly told me I had "agreed" to the changes so I was stuck- unless I wanted to cancel and reschedule-

Of course now, I see many, many horrible reviews of similar incidents- Justfly is nothing but a bait and switch operation-

My daughter canceled a flight (took another one a day later) using justfly. She never received her refund, over 3 weeks now, on phone for hours, and all she gets is the run around. Now they tell her they need to conduct a review? Why wasn't this done immediately after she canceled her flight? Why wait 3 weeks to tell her that? Now she has to wait another week! Seriously?
Refund my daughter her money! Now you have a very pissed off disabled veteran! I will NEVER use justfly!

For a confident booking, go through the airline directly! I am irate with justfly! Was royally deceived after selecting our desired upgraded seats and PURCHASING my selection in check out, found out, when checking in for our flight that we not only did not have the seats we selected but no seat yet! It clearly shows the "seat number themselves along with the charges acquired on our total charged by just fly. The airline says this is a common deceptive tactic among others. ( check the bbb for further complaints) The airline reminds me of a very impressed ortant fact that you can not pick your seats when you book through a 3rd party co... even when they appear to allow you to walk through the steps of selecting and the pricing on justfly! Because only the airline itself can do that!

Booked a flight with justfly last month, I did not receive any confirmation or itinerary after booking. When I called justfly, I was told that my name was misspelled, but they assured me that the mistake would be corrected. After a few days, I called justfly again, this time I was told to submit a picture of my passport for verification, so I did. After a few more days, I called justfly again, this time I got to speak with a supervisor Marie, she told me that I would have to purchase another ticket, which would probably cost more and I would have to pay a $150.00 processing fee to correct their mistake! I asked supervisor Marie, to cancel my original ticket and refund my money, she told me that it would be a $300.00 cancellation fee and a$150.00 processing fee. When I reminded supervisor Marie this was their mistake, she told me there's nothing she could do, those were my only options. Now they took my money, and I still don't have a ticket. PLEASE DO NOT USE THIS COMPANY! They will take your hard earned money and hold you hostage.

I book a flight for a business partner. The payment went through. Then I got an email saying my booking was cancel. So I called Just Fly to see what happen. So first they asked me to try to book it again because it could have been an error. The booking with through, then again got another email saying my booking was cancelled. Just Fly blamed the airlines but, wouldn't call the airlines to fixs tge issue. Instead, they gave me the airlines number and said have a nice day. So I called Spirit, and they advised me that the booking was cancelled by travel agency, after payment was approved. Since they didn't collect the money, they didn't owe me a refund. Mind you I couldn't rebooked due to my money being on hold for two booking. So I called Just fly with Spirit on the line. Of course Just Fly started lying saying there nothing they can do it was the airlines, the airlines representive started to speak and the Just Fly agent disconnected the call when she advised that the booking was cancelled by travel agency. I called back and asked to speak to a supervisor. The supervisor was rude and unhelpful. Said there nothing they can do even though they cancelled my booking. It will take 8 day to get my money back. This was the worst experience I have ever had. They won't give a discount for cancelling my booking and that's messed up. This was a business booking and just fly has me looking untrustworthy due to there mess up.

I am a 30 year travel business man and have used multiple airlines, and travel agencies over the years, being budget minded, I look for the best deal for the money like many of us, I recently spent over six thousand dollars from my business for four tickets to travel from Nashville, TN to Cairns AU and return. DO NOT use Justfly.com they are a farce, not REAL! I had to change the return tickets BUT they would not do so, and would NOT even work with me. I had parties on both side of the pond working on this, the time, money, phone calls and headaches all add up to a very very unprofessional network of people that you need to STAY away from. I ended up having to purchase two more separate one way tickets to return to Nashville, due to legalities and time tables. I was on a government job and the change in return dates mandated I stay longer than the original ticket. I bought the flight Ins CSA (another company) you NEED to stay away from I tired to get Justfly to book another ticket and they said no tickets were available, then I tried to get the flight Ins to cover my tickets, I complied 42 pages of 'legal' documents and sent to Justfly.com and to the Flt Ins and so far I have received nothing. If you want to waste some money then use Justfly.com and if you want a flt Ins that WILL NOT cover you then use CSA. END OF STORY. Adding insult to injury, they don't use people who can speak proper English.

Business response they wrote me a message on my previous review saying the reference# it's not correct! Really bull$#*! the only not correct thing it's your liar $#*!eecompany, Reference#*******&confirmation HR61DY /United flight number 856 (from LAX TO IAD) DO YOU NEED MOR INFO! I make a reservation on Jan17 and I ended up to canceling it after few weeks which I paid $75 as a cancellation fee. You can't book another flight right away you have to give them call after 24hours. They kept my ticket money which was $378.40 as a credit, when I try to book the new ticket from saym airport to the same place they charge me $200 as a penalty fee yes for real and then I ended up paying $91 which was ticket difference fee. They technically rob you you do not ever try to purchase any thing from this stupid company. Basically I paid for one ticket flying inside of the usa. $744.40 Big Time robbers and liars. Sevana Stevens