Michelle S.

They have decent prices and usually a good selection. Never had an issue with sales associates, and they were willing to go in back to see if they had more of something out of stock on shelves.

Most of the time willing to try to help resolve issues with orders. Main problem was delivery time, they say 3 days, usually takes 5.

I don't know who is worse, Justfly.com or Spirit airlines. I actually think they work together to screw people out of the most money they can. This was my first experience with Justfly. I had to repeat the whole booking process 16 times because each time it told me "your selection has sold out, please choose another flight". Finally, I get "Congratulations! You've booked our best discount fare!". After all the frustration of redoing it over and over again, thank goodness! I was slightly surprised at the difference in price but hey, it was still a good deal. Booked, confirmed and etickets supposedly on their way. I was confirmed with a price of $442.70... they charged my credit card $667, plus $52.50 for seating selection (which I did NOT buy) plus $115 for insurance (which I also did NOT buy). I called. After speaking to 3 supervisors that did not speak English well enough for me to understand, I got someone that spoke very broken English. All I got out of her was "I understand" and "if you will excuse me". Well, I sent my credit card company after them and am waiting for a resolution because I know I'm not going to get one from Justfly. Bottom line? STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE! RUDE, INCOMPETENT, IGNORANT PEOPLE.