Sylvia L.

I've never wrote a bad review for any flight agents--even when flights get cancelled, there's overbookings, etc. Considering I'm going out of my way to even post this, should be a reflection of how extremely shocked I am at the level of unprofessionalism and ridicule I find in this situation.
I booked a flight 4 months in advance, and even paid extra to have my seating assignments pre-assigned. After about a month, I get a notice saying my flight has been changed. Granted I wasn't excited by this bait-and-switch, after about two hours of going back and forth between the airline and the justfly agent, I finally sorted out another day of departure/arrival, and confirmed my seating arrangements with both of them. My flight leaves tonight, and now they're saying that my seats have not been assigned, and that they will refund me the pre-assignment fee I paid.

I'm livid at all the wasted time (a solid 5 hrs for all the back and forths) and the result.
If I pay a pre-assignment fee, they cannot just refund me before the flight because they cant live up to the seat arrangements. 4 months in advance to book a flight, and they still can't get it right.
Granted all the agents were very helpful, and I'm not trying to be the annoying customer, but there needs to be some serious changes to communication and confirmations being made here. Don't sell a service you can't live up to.
Please be smart and book through expedia/orbits or other well-known agents.