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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I was able to get a last minute reservation at a great price and with acceptable travel timelines. My itinerary and electronic ticket came quickly by email without issue. Thank you for making an unexpected family health emergency in another state possible without additional stress.
Easy to navigate the site, was quick and easy. Was able to go back and forth easily to the different airline sites to be able to find the best value for the date and times of the flights I wanted.
IN LESS THAN 10 MINUTES BOOKED MY FLIGHTS FOR THE LOWEST PRICE IN THE MARKET,
IT WAS FAST AND EASY
THANKS
Successful booking without any hassle. Easy to navigate, customize and the price was always visible.
I used Kayak and was linked into JustFly. I found what I was looking for right away so decided to book my flight. The process was super easy... just follow the steps! Confirmation emails were immediate which I appreciate as I always make a hard copy, just in case. Thank you for your service. Jan
Good easy and reasonable price my husband fly with you guys and now I'am going to be flying with you guys to and they are going to let me take my dog taco my Chihuahua
Thanks for the deals. I was very happy to find out that the ticket was with in my budget, thanks for giving people an opportunity to travel on budget.
I've been looking for cheap tickets to Raleigh Durham for quite a while. Your site gave me the best deal and was extremely easy to navigate. I will definitely use again.
5 stars. It's the only site I use for purchasing my tickets. I bought 10 since the new year. I really appreciate your service.
Best
Jesse cilio
I made a mistake in one of my bookings by pressing the confirm too fast and couldn't undo it. When I called the 800 number a few minutes after a confirmation email came in, the agent was most helpful in cancelling the erroneous booking. I later rebooked that flight.
Great site, will definitely use it again. So easy! The layout allowing priority for a specific airline is also excellent allowing you to discard some of the rubbish carriers.
Great booking experience, super easy and convenient. Quick process and great prices. Very good site. Last minute trip
Everything went smoothly with the reservation. I had no issue and the the flight options were what I was looking for. Cost were competitive with other searches.
Easy to find the right flight option and make a selection and the check out was simple as well.
Thanks, will use again.
JustFly provided me with an easy experience and a great price on my international flight compared to other sites. I also like how they included the fees ik the final price, so there arw no 'surprise' add-ons. I'll come back.
Got a good price and it was quick and easy with there alert system.
The only drawback was charging fee to pick out your seats, so I just didn't do it.
I was able to buy a last minute ticket at a resonable price in justfly compared to other websites. I was satisfied with the price.
Easy, simple, and fast. Our son told us about this site and it has made it easy to find cheap affordable flights that make it easy for us to fly. Being Snowbirds traveling back and forth between Washington and Arizona we have been able to find flights that have saved us money and made it easy on our fixed retirement income. Love the $9 pick a seat also.
Just fly helped me locate and navigate Flights to Ireland and helped me find flights and times that suited my travel needs and budget.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.