business logo of Justfly.com

Justfly.comReviews 6,163

2.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Justfly.com?
grey star
grey star
grey star
grey star
grey star

Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Jan B.
Unfollow Jan B.
Send Message
Share Review
Report Review

Quick and Easy!
May 22, 2017

I was able to get a last minute reservation at a great price and with acceptable travel timelines. My itinerary and electronic ticket came quickly by email without issue. Thank you for making an unexpected family health emergency in another state possible without additional stress.

Date of experience: May 22, 2017
Virginia
2 reviews
0 helpful votes
Follow Benjamin L.
Unfollow Benjamin L.
Send Message
Share Review
Report Review

Just Fly Review
May 22, 2017

Easy to navigate the site, was quick and easy. Was able to go back and forth easily to the different airline sites to be able to find the best value for the date and times of the flights I wanted.

Date of experience: May 22, 2017
Florida
2 reviews
0 helpful votes
Follow LEOPOLDO M.
Unfollow LEOPOLDO M.
Send Message
Share Review
Report Review

EXCELLENT WEBSITE
May 22, 2017

IN LESS THAN 10 MINUTES BOOKED MY FLIGHTS FOR THE LOWEST PRICE IN THE MARKET,
IT WAS FAST AND EASY
THANKS

Date of experience: May 22, 2017
Missouri
1 review
0 helpful votes
Follow Chelsea M.
Unfollow Chelsea M.
Send Message
Share Review
Report Review

Easy experience
May 22, 2017

Successful booking without any hassle. Easy to navigate, customize and the price was always visible.

Date of experience: May 22, 2017
California
1 review
0 helpful votes
Follow Jan O.
Unfollow Jan O.
Send Message
Share Review
Report Review

Morocco bound!
May 22, 2017

I used Kayak and was linked into JustFly. I found what I was looking for right away so decided to book my flight. The process was super easy... just follow the steps! Confirmation emails were immediate which I appreciate as I always make a hard copy, just in case. Thank you for your service. Jan

Date of experience: May 22, 2017
Florida
1 review
0 helpful votes
Follow Barbara V.
Unfollow Barbara V.
Send Message
Share Review
Report Review

Fabulous
May 22, 2017

Good easy and reasonable price my husband fly with you guys and now I'am going to be flying with you guys to and they are going to let me take my dog taco my Chihuahua

Date of experience: May 22, 2017
California
1 review
0 helpful votes
Follow Tama V.
Unfollow Tama V.
Send Message
Share Review
Report Review

Thanks
May 22, 2017

Thanks for the deals. I was very happy to find out that the ticket was with in my budget, thanks for giving people an opportunity to travel on budget.

Date of experience: May 22, 2017
California
2 reviews
0 helpful votes
Follow Carol C.
Unfollow Carol C.
Send Message
Share Review
Report Review

Great price
May 22, 2017

I've been looking for cheap tickets to Raleigh Durham for quite a while. Your site gave me the best deal and was extremely easy to navigate. I will definitely use again.

Date of experience: May 22, 2017
Texas
1 review
0 helpful votes
Follow Jesse C.
Unfollow Jesse C.
Send Message
Share Review
Report Review

It's the only site I use
May 22, 2017

5 stars. It's the only site I use for purchasing my tickets. I bought 10 since the new year. I really appreciate your service.
Best
Jesse cilio

Date of experience: May 22, 2017
Utah
1 review
0 helpful votes
Follow Sandra B.
Unfollow Sandra B.
Send Message
Share Review
Report Review

Helpful use on line made reservations ticket fly home round trip I use alot on my computer. Will always use to fly alots

Date of experience: May 22, 2017
Pennsylvania
1 review
0 helpful votes
Follow Murray S.
Unfollow Murray S.
Send Message
Share Review
Report Review

Justify JustFly
May 22, 2017

I made a mistake in one of my bookings by pressing the confirm too fast and couldn't undo it. When I called the 800 number a few minutes after a confirmation email came in, the agent was most helpful in cancelling the erroneous booking. I later rebooked that flight.

Date of experience: May 22, 2017
Florida
1 review
0 helpful votes
Follow Adam S.
Unfollow Adam S.
Send Message
Share Review
Report Review

Quick, easy and intuitive
May 22, 2017

Great site, will definitely use it again. So easy! The layout allowing priority for a specific airline is also excellent allowing you to discard some of the rubbish carriers.

Date of experience: May 22, 2017
Indiana
1 review
0 helpful votes
Follow Kristian N.
Unfollow Kristian N.
Send Message
Share Review
Report Review

Awesome service
May 22, 2017

Great booking experience, super easy and convenient. Quick process and great prices. Very good site. Last minute trip

Date of experience: May 22, 2017
Florida
1 review
0 helpful votes
Follow Robert S.
Unfollow Robert S.
Send Message
Share Review
Report Review

Flight to Dayton
May 22, 2017

Everything went smoothly with the reservation. I had no issue and the the flight options were what I was looking for. Cost were competitive with other searches.

Date of experience: May 22, 2017
New York
1 review
0 helpful votes
Follow Rajko S.
Unfollow Rajko S.
Send Message
Share Review
Report Review

Easy to find the right flight option and make a selection and the check out was simple as well.
Thanks, will use again.

Date of experience: May 22, 2017
Illinois
1 review
0 helpful votes
Follow Louisa C.
Unfollow Louisa C.
Send Message
Share Review
Report Review

Easy
May 22, 2017

JustFly provided me with an easy experience and a great price on my international flight compared to other sites. I also like how they included the fees ik the final price, so there arw no 'surprise' add-ons. I'll come back.

Date of experience: May 21, 2017
South Carolina
1 review
0 helpful votes
Follow Valerie K.
Unfollow Valerie K.
Send Message
Share Review
Report Review

Got my ticket to fly!
May 21, 2017

Got a good price and it was quick and easy with there alert system.
The only drawback was charging fee to pick out your seats, so I just didn't do it.

Date of experience: May 21, 2017
Canada
1 review
0 helpful votes
Follow Melissa R.
Unfollow Melissa R.
Send Message
Share Review
Report Review

Ticket Purchase
May 21, 2017

I was able to buy a last minute ticket at a resonable price in justfly compared to other websites. I was satisfied with the price.

Date of experience: May 21, 2017
Mississippi
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

Loving the Deals
May 21, 2017

Easy, simple, and fast. Our son told us about this site and it has made it easy to find cheap affordable flights that make it easy for us to fly. Being Snowbirds traveling back and forth between Washington and Arizona we have been able to find flights that have saved us money and made it easy on our fixed retirement income. Love the $9 pick a seat also.

Date of experience: May 21, 2017
Colorado
1 review
0 helpful votes
Follow Julie B.
Unfollow Julie B.
Send Message
Share Review
Report Review

Flights to ireland
May 21, 2017

Just fly helped me locate and navigate Flights to Ireland and helped me find flights and times that suited my travel needs and budget.

Date of experience: May 21, 2017