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India
1 review
0 helpful votes
Follow Jayendra Kant R.
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It's my personal experience that Paytm is worst App in the world. After 36 hours payment showing pending and no body responded regarding my problem. They are saying that after 48 hours we will tell you reason. If you make a urgent fund transfer through this App. It means you are using worst app. I personally suggest that never use this App in future.

Date of experience: September 11, 2023
India
1 review
0 helpful votes
Follow Lovely J.
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Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Date of experience: December 22, 2023
India
1 review
0 helpful votes
Follow rakesh k.
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We have raised a ticket with id *******018 for your issue. We are working on resolving your issue and we will respond within 4 hours

You will receive a notification as soon as we respond to your issue
This is with reference to the dispute for an amount of Rs. 400/- against your transaction with reference number ************** done through ATM on 05/01/2023.
I'm also waiting for ur reply. ATM on 05/01/2023.it's been resolved by now. Then how many days over now ur telling its will been resolved.

Worst experience from Paytm bank

I am closing your bank accoun

Date of experience: January 11, 2023
India
1 review
0 helpful votes
Follow Akshay g.
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I did some transaction via Paytm. The amount got deducted but receiver side they get the amount. In app there is no proper support. We cannot reach the customer support only useless auto chat will come and even if we click on not helpful again the same auto option will come in chat support. I did raise a complaint via email, i only got auto reply and after that there is no reply at all. They are very worst channel dealing with money.

Date of experience: April 1, 2023
India
1 review
0 helpful votes
Follow Bibek R.
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Paytm app is good and easy to use but customer service is very poor even I'm also belong hospitality dept. But this is awful things that i never expected from paytm co. Even they don't know how to talk with guest and they are confuse about my problem.now I'm thinking I should have to delete this app and will never use again. Thank u

Date of experience: November 24, 2022
India
1 review
0 helpful votes
Follow Zayeem R.
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There is no proper customer service in paytm
They hold our business payment for more thn 1 month and no proper support and no guidance. If they requires any documents or at least need to show error msg

Date of experience: November 27, 2022
India
1 review
0 helpful votes
Follow Ajay K.
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Refund reletad
November 6, 2022

Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63

Date of experience: November 6, 2022
India
1 review
0 helpful votes
Follow chinnappa M.
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Paytm is the worst
October 21, 2022

Paytm is the worst, advice you all who reads this to never download or use paytm. One of the worst call center executives, irresponsible, no credibility and commitment
Commitment wise they are the worst

Date of experience: October 21, 2022
India
1 review
0 helpful votes
Follow Sunny M.
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Issue with Bus tickets
December 22, 2022

I had booked 6 ticket from paytm on 15/12/2022 from Manali to Delhi. I am trying to contact with the driver, but he is not picking up my call. The bus was royal travels they had changed my bus type, and also they sold my ticket to another person and bus was not on time. I had booked semi sleeper Volvo. I had a very bad experience with royal travels even I didn't received my full refund. I would suggest you don't book any tickets from paytm. Red bus is better than paytm.

Date of experience: December 22, 2022
India
1 review
1 helpful vote
Follow alisha J.
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Do not buy anything from Paytm mall. I trusted it because i was on an assumption that paytm has a good market name. But its fraud. They did not deliver my order and took the money. The customer care does not have any option to talk to a real human capable of problem solving

Date of experience: February 9, 2021
India
1 review
0 helpful votes
Follow Anup S.
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My mobile no. Is *******486, i raise a request for unblock my account on 4 nov 2023. Attached aadhar card. But my account not open till date. Cause of this i am unable to pay my paytm postpaid bill and after nov 2023 580 rs. Extra charges charges of late payment. I tried to connect paytm team on help saction and telephonic they not give any solution for payment of paytm postpaid bill before 7 nov 2023.

Date of experience: November 9, 2023
India
1 review
0 helpful votes
Follow Amit J.
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Very pathetic experience. I was purchased Rs. 5000 at Big Bazaar. Payment done through Paytm. But not get any cash back. No option for telephonic conversation with customer care. Only email is there. But they also not bother about Customer concern.

Date of experience: November 16, 2016
Wyoming
1 review
12 helpful votes
Follow Navin M.
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Worst experience ever with paytm customer care. Its been almost a month and they keep dragging the request with some or the other requirements. Its so frustrating that I am tired of following up with them. Does anybody has any idea how we can escalate to highest management.

Date of experience: July 18, 2018
India
1 review
3 helpful votes
Follow Anish G.
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Paytm is the worst site ever. They make sure to not have a customer complaint helpline too. I ordered an iphone 6 and paid Rs. ******* online but these guys are neither delivering the phone nor giving a refund. When I emailed them on *******@paytm.com, I received a standard response that we will process refund once the merchant receives back the item. How can I make sure that item is received by merchant. I have not even received it. The courier company says that paytm has only made a pick up request but has not given the phone to them for delivery. Its been over 15 days with almost 10 emails and no result.

Paytm is a sham. Suggest everyone stays away from it.

Date of experience: May 3, 2015
India
1 review
0 helpful votes
Follow ranjitha v.
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Total cheats, careless
December 5, 2015

Sent me broken mobile. I sent all the proof for that to paytm. After taking about 17 days they now tell that my return request was cancelled. Asking me to wait yet for another 72 hrs. Guys please don ever buy anything in paytm and get trapped by their cheating business

Date of experience: December 5, 2015
India
1 review
2 helpful votes
Follow Sujata G.
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I made 2 payments of 1500 at a petrol pump.in Delhi. Both transactions failed but the amount got debited from my account.The third transaction was however successful and was transfered to the vendor. I have sent bank transaction details, failed transaction copies and a letter from the vendor that 1500 has not come to him. I sent these proof copies to Paytm through their helpline but no action in my favor has been taken.Im scared to use Paytm now

Date of experience: February 25, 2021
India
1 review
2 helpful votes
Follow Janartharaja T.
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Worst service.
March 24, 2015

I will give 0 mark of PayTM.
I had ordered an table they have given an broken one.
And I try to contact them through mail there was no replay till now for 5 days. They are not attending the call also.

Date of experience: March 24, 2015
Texas
2 reviews
1 helpful vote
Follow Shashank K.
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Worst Shopping Site
September 9, 2015

Dont buy anything from Paytm. It has worst sellers with cheap products.
Specially dont buy electronics for which they are availing great discount.
Dont be greedy, use your mind and dont buy.

I bought woodland Shoes only. And trust me its like Local made shoe. My friend has same with a better quality. Flipkart and Amazon is genuine and have good customer care support.

Date of experience: September 9, 2015
India
1 review
0 helpful votes
Follow paytms d.
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Totally annoying service they provide. No one will assist you on there $#*!ing customer care number. Even they say this number is not existing on further services. I hate paytm more then its nasty logo.

Date of experience: July 3, 2017
India
1 review
0 helpful votes
Follow NASAR S.
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Fraud
March 8, 2021

I tried to purchase a mattress from Paytm and tried to cancel it with the reason of not delivering within the specified time and no courier details for dispatch of product available. There after problems started. Nor they deliver my product not they refund my money and ultimately no coustomere care support. When ever I tried to contact them they simply send a useless link which is not usable to contact coustomere care.
Finally don't go to purchase from paytm if we got any problem no one to support and no guarantee for refund

Date of experience: March 7, 2021

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
93
value
80
shipping
72
returns
74
quality
73
+91