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India
1 review
0 helpful votes
Follow Pooja K.
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Last one year I just called them for refund of my flight ticket. Customer care executive not even have manners to talk with customer. If you are not able to provide the service properly then you are loosing your customers day by day. Dont even deserve single Star

Date of experience: July 5, 2021
India
1 review
14 helpful votes
Follow Namita S.
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Worst company I have ever seen and m damn sure one day this company will be in big problem they have robbed my 1700/- rupees which my customer had transferred and not ready to help me in reverting back, customer care executive are the rudest staff I have ever talked to... they don't we even bother to ask u ur problem and cut the call they to after trying so many numbers... come on be professional... one day u will suffer for it sure n m surely going to go in consumer Court if I don't get money in my account seriously

Date of experience: October 21, 2017
India
1 review
0 helpful votes
Follow ramathilagam r.
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Our Pm all have brought the digital and fast technique of transactions...

But here in pay tm once every thing is ok it works well...

If return or refund the the entire working team skill is insufficient and very poor and
Worst the start cheating the customer...

People have to be caution in this

Date of experience: May 31, 2017
India
1 review
0 helpful votes
Follow Sundhar S.
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An Anti-Hindu system of network functioning in the country makes all of us wonder if they are really Indian behind the curtains or if they are being funded by a foreign country? It seems very likely because this kind of Anti-Hindu-Policy is not new at all. The very survival of Hinduism has been threatened. If this is the case, it wont take much time for those who dont support Hindus to wipe out the entire country of them.

Date of experience: March 25, 2016
India
1 review
0 helpful votes
Follow mona s.
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Dont use paytm app aur paytm related anything its totally unsupported system customer face any problem but they cant solve it they always suggest customer do this do that but never ever try to slove problem itself they only depends on help and support and email system this the worst solution they provide you and give excusses if someone not educated they dont use mail and all what they do in this sutiation and one of the most good thing about paytm they dont inform customer for anything they dont things itself either block your account or hold your transactions after this they give you very innocent answer sry for facing problm from paytm we solve it as soon as possible whats the third level excuse they give paytm responsible itself for customer dont want use paytm app i really feel bad why i am depend on paytm for all transactions its a big mistake of my

Date of experience: April 30, 2023
India
1 review
1 helpful vote
Follow Raghuram S.
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Paytm transactions system is worst. It don't reflect correct status of the transaction. They process failed transaction and somehow mend money. I had recharged (special offer where no money will be credited) using paytm and status shown is transaction failed. So I had manually recharged. After sometime transaction shown success in paytm and money got debuted. Finally its waste of money. How can they process failed transaction it's not fair. My money was taken by those idiots paytm guys. They don't have proper customer care number. They don't care to reply for mails. I wrote email asking to provide them contact number many times but no reply. Don't use their services.

Date of experience: February 9, 2015
India
1 review
2 helpful votes
Follow pravir c.
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Bought a couple of bus tickets - under dire circumstances - had the worst experiences. They have the worst bus vendors in Delhi listed under them. One almost had me killed by rash driving and one never returned my money after their bus did not leave the bus stop, and i had to stand there waiting to book a new bus... bad bad experience.

Junk site. Stay off it. Customer care never responds.

Date of experience: October 15, 2015
India
1 review
3 helpful votes
Follow Rohit G.
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Do not trust these guys they are FRAUDS and CHEATS. They write some false promises in the website, say something else and never do anything. No quality of service at all. Please do not waste your time, money and energy in transacting and calling and following up with them. It will never give you any result. They do not follow any rules/processes for faster delivery and quality service, but strictly follow the refund policy. Please do shopping with them at your own risk, I have already alerted you guys, now its your choice, Do not get into their trap by getting attracted to their false offers. You are the best judge.

Date of experience: November 12, 2015
India
1 review
2 helpful votes
Follow amit k.
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I have ordered one electric kettle paytm and that is not working properly.
After that when I raise a call for the return of that then what they people are saying that:
I would like to inform you that as I have checked and what I see, product has 1 Year Manufacturer Warranty. So, I request you to kindly visit the service center once.
Please don't buy anything from paytm.

Date of experience: August 9, 2015
GB
1 review
7 helpful votes
Follow Amit R.
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Paytm delivered used and damage product to the paytm buyer and no action taken regarding seller his representative have one word Sorry i can't do anything about it. This is our policy we deliver damage and user product only.

Date of experience: June 4, 2020
India
10 reviews
169 helpful votes
Follow mehak m.
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Good for recharge service
December 11, 2015

According to me paytm is good only for recharge service but rather than i dont like anything which i order... i order a pair of shoes for my brother but it delivered after 12 days. Very delay in delivering...

Date of experience: December 11, 2015
India
1 review
2 helpful votes
Follow Praveen K.
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First thing their worst customer support service might break world record or maybe they are at top position for providing worst customer support in the whole galaxy. They don't provide phone support and don't bother responding our emails. But they are good at stealing money.

They blocked my account for no apparent reason ( according to their " terms '' accounts blocked after doing some fraud). I only use paytm crap occasionally and still got banned.
Plus they are not even replying to my any mails. I still have money some left in their magical wallet.

I suggest you to please stay away from paytm unless you want to lose some money. Don't even make recharge of Rs. 10. There are tons of recharge website available and they offer fast customer support and don't block account with huge amount of money left.

Date of experience: September 30, 2015
District of Columbia
1 review
5 helpful votes
Follow Tipu S.
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Vary bad site I ordered My thing and by overall result is that they send cheap quality products. There customer services is not customer friendly.

They play game of cash-back.

Before 1 month I am having 5000 Rs in my Paytm wallet when I received the faulty product I decide not to by from Paytm and transfer money to my bank with 4% transfer charges.

Date of experience: October 27, 2015
India
1 review
0 helpful votes
Follow Rony G.
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Fraud paytm
June 1, 2021

Paytm Fraud
Today I downloaded paytm.

They gave a offer to avail postpaid service which the limit was *******, by clicking some button Unintentionally I purchased something known as google play card or something for 5000, I requested for refund as I even dont know what it was.

Now they are saying next month you have to pay 5000 for unknown thing.

I went to google pay help, they we cannot refund get it from paytm.

I'm uploading the chat which done from google.

This is fraud, they asking to pay which you have purchased

Date of experience: June 1, 2021
India
1 review
1 helpful vote
Follow Shalini B.
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Paytm has been the worst service provider in terms of bus bookings. I had booked a bus ticket through paytm and at the day of the journey the vendor(Seabird tourist) cancelled the ticket due to bus fault and when contacted they said the amount would be refunded, which I never get. As the payment is done through paytm, I have contacted them but they are also not less pathetic than the vendor. They did nothing and keep on telling me that I travelled that day. So shameless service by paytm and Seabird tourist.

Date of experience: August 17, 2017
India
1 review
0 helpful votes
Follow PRIYABRATA B.
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The Software designed for paytm is a real mother $#*!er, they are earning from so much fake payments which are being deducted but provider is not receiving that payment. Real $#*! hole app, Google pay, phone pay is far better than Paytm.

Date of experience: August 14, 2021
India
1 review
1 helpful vote
Follow Selva r.
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Selva
January 13, 2017

One of worst app to book a ticket in PAYTM. Whenever i booked a ticket some 2 or 3 days before my travel date, i always getting a cancellation of journey from the operator with chilly reasons.
Moreover i'm getting these kind of messages only at the time of travelling some 1 or 2 hrs before.
Dont u know how can the passenger will book a ticket at the last moment moreover its festival time?

Really fed up with this

Date of experience: January 13, 2017
India
1 review
3 helpful votes
Follow Ashwani K.
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This site is really pathetic. It's good for mobile bill payment and stuff like this. But never/ever go to this site to purchase anything.

First of all they will not dispatch your product in first 4-5 days. Later they will say they are cancelling the order because of some un-avoidable reason(without mentioning the actual reason)

Later they don't bother at all about customer's plan if they wanted to gift that product to someone. They feel sorry again and again but don't mean it at all.

Worst e-commerce site

Date of experience: September 11, 2015
India
1 review
3 helpful votes
Follow Pavitra J.
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Disgusting service
June 17, 2016

I have booked bus ticket. The bus didn't come and tried to contact paytm customer care number so in result of this I missed my bus. And have to suffer whole night waiting for the bus and tried 100 of times to contact paytm bus customer care but didn't got any reply. Now it complete almost 2 months and they are just giving pathetic replies in place of given my refund. Paytm service is disgusting. Never use paytm fir anything. Other sites have much better than paytm. Please never book bus ticket from paytm

Date of experience: June 17, 2016
India
1 review
5 helpful votes
Follow Pooja D.
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Paytm sucks
July 27, 2014

Paytm sucks. I didn't get a product at my home after the promised delivery time. I tried giving them so many emails but they don't respond. Already they ask for money before delivering the product and after that they don't. These people are a big fraud. Don't buy anything from this web site. Don't install the app even. They are cheaters.

Date of experience: July 27, 2014

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
93
value
80
shipping
72
returns
74
quality
73
+91