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How would you rate Paytm?
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India
1 review
3 helpful votes
Follow Pavitra J.
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Disgusting service
June 17, 2016

I have booked bus ticket. The bus didn't come and tried to contact paytm customer care number so in result of this I missed my bus. And have to suffer whole night waiting for the bus and tried 100 of times to contact paytm bus customer care but didn't got any reply. Now it complete almost 2 months and they are just giving pathetic replies in place of given my refund. Paytm service is disgusting. Never use paytm fir anything. Other sites have much better than paytm. Please never book bus ticket from paytm

Date of experience: June 17, 2016
India
1 review
5 helpful votes
Follow Pooja D.
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Paytm sucks
July 27, 2014

Paytm sucks. I didn't get a product at my home after the promised delivery time. I tried giving them so many emails but they don't respond. Already they ask for money before delivering the product and after that they don't. These people are a big fraud. Don't buy anything from this web site. Don't install the app even. They are cheaters.

Date of experience: July 27, 2014
India
1 review
0 helpful votes
Follow Parvez K.
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I had done a transaction of rent payment on 20/06/2022, totally i paid Rs. 3000/- but the amount deducted from my Paytm postpaid account. After following up with Razor Pay it was returned to the source Paytm account on 05/07/2022. Paytm are replying in direct message on Twitter that they are looking in to my issue but not returning the money.

Date of experience: August 23, 2022
India
1 review
9 helpful votes
Follow Shamik B.
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Complaint # *******. Why are you holding back customers money for 3 days? Never expected such unprofessional attitude from Paytm. This is pure customer harrasment. Requested several times to credit the money in my bank account urgently. No response from your end. Very poor Customer Relationship Management.

Date of experience: March 22, 2018
Italy
1 review
1 helpful vote
Follow Sam A.
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Untimely update of tariff left me with a feeling of being cheated. Reliance 123 3G data pack is no more valid for 1 GB data. Paytm has not bothered to update the same. I recharged and got only 400 mb. Whats this?

Date of experience: December 8, 2013
India
1 review
3 helpful votes
Follow Sandeep K.
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Hi All,

Beware of this crap company.

They automatically creates dummy accounts without your permission and recharge their own mobile phones. This is total SPAm.

I am going to file a lawsuit against these jokers.

Regards,
Sandeep

Date of experience: April 20, 2015
India
1 review
4 helpful votes
Follow Sumit H.
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I have ordered a pair of sparks shoes but what i got two old broken shoes. Previously their service was good but after getting fame now they are simply doing froud to people.
Very disaster shopping site. Never ever waste your time exploring products on this site.

Date of experience: September 30, 2017
India
1 review
1 helpful vote
Follow Swati S.
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Pathetic service
November 18, 2017

They just harass customers. They are taking 3% additional charges to transfer the amount in your account. And even their customer service is also very bad. They actually dont wanna help you. Waistage of time and money. Please do not use paytm.

Date of experience: November 18, 2017
Nepal
1 review
0 helpful votes
Follow Sobit K.
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Fraud company
January 19, 2022

This is fraud company. They give you cashbacks in beginning and after u shift your marginal transactions on paytm then scaling starts. It's better to be with government banks or private one. This fintech company are $#*!ing liars.

Date of experience: January 19, 2022
India
1 review
0 helpful votes
Follow Anwesha B.
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Ridiculous.
April 21, 2017

Last two transactions were paid- debited from donor's accounts but my (receiver's) wallet has not been updated for over 12 hours now. It is an extremely delicate transaction and the customer service personnel aren't picking up my calls. Such lack of professionalism is least expected from Paytm and is Highly disappointing.

Date of experience: April 21, 2017
India
1 review
3 helpful votes
Follow Shipra S.
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Worst Online Site
October 24, 2015

I ordered apple iphone 6 twice and they cancelled my order both the times citing non availability of stock. I dont know why do they take order if they can't provide it. They kept my money for 10 days and then gave that back. Who will give the interest of ******* for 20 days in total.

Date of experience: October 24, 2015
India
1 review
1 helpful vote
Follow Mahi R.
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I ordered one product on Paytm website but that order was canceled by wit out intimation.

When i saw order details it showing "Delivered on: 21 - 24 Oct" like this not customer support for raising my concern.

Please be care full with this type of website(WWW.Paytm.com) because waste of time and money.

Date of experience: November 4, 2016
India
1 review
1 helpful vote
Follow Lokesh S.
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Customer Care Services
January 17, 2021

Useless Customer Care Services.
From my Account, Money reduced (withdrawal) but my recharge not done. It's happen two Times with me.
And their Customers service totally fake.
Be safe from such kind of App.
For Further Information you contact with me I'd

*******@gmail.com

Date of experience: January 17, 2021
India
1 review
1 helpful vote
Follow Joseph D.
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I had very bad experience with paytm. They created software. By mistake we can buy vouchers. Best part. Customer care will not support. And also I dint get cash back. When I visited Bata showroom and submitted voucher. Even they told many people come here and tell by mistake we purchased voucher etc. Very Bad. But they advertised very good to cheat people

Date of experience: October 31, 2017
India
1 review
3 helpful votes
Follow rajiv c.
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Thank god i came to this page. I had ordered my phone but cancelled it as soon as i read the reviews. Guys if you want best resolution of your problem directly use twitter and tweet to paytmcare you will get a response within minutes from them.

Date of experience: January 21, 2016
India
1 review
0 helpful votes
Follow ask a.
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Ghanta Service. NO way to contact them invalid numbers on calling, Foolish mail response, Restricted policies.
Highly Disappointed. Will suggest everyone not to indulge in any kind of transition with paytm Once your money stuck thier's no way back to get refund.

Date of experience: May 5, 2017
India
1 review
1 helpful vote
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Paytm only gives worst product. I have ordered an dress materials and the delivery is not yet done even after week delay of promised delivery date. No customer care to help also. And price also varies n they failed to deliver the item on time... POOR service... Plz never n ever buy anything from Paytm...

Date of experience: May 18, 2016
India
1 review
3 helpful votes
Follow santosh s.
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Friends, i am suggesting that try to not buy from paytm, this is good for recharge service only. Customer service is poor.
I bought a laptop from paytm, one usb port is not working, i already sent details but no one is responding.
There is no chance of giving 0 stars, that's why i gave 1 rating.
Before u buy think once about this review,

Date of experience: December 10, 2015
India
1 review
2 helpful votes
Follow jayanth v.
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I have purchased car vacuum cleaner is not
Working even 5 seconds. I am returning sep 21 last month but not refunded almost 20 days ago.
My avarage transaction paytm is 5000 monthly
Is one of the most negligence my life
Please cooperate with me
*******378

Date of experience: October 16, 2017
India
1 review
3 helpful votes
Follow Deepank s.
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I have made a transfer from wallet to account on 13th August 2016 and till not it has not been transferred or reversed back they are not responding at all. Worst service. I am raising issue on consumer forum for same

Date of experience: August 18, 2016

Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Paytm most frequently mention customer care, bank account and many times. Paytm ranks 699th among Discount Shopping sites.

service
93
value
80
shipping
72
returns
74
quality
73
+91