• Paytm

Paytm

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Overview

Paytm has a rating of 1.43 stars from 771 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 829th among Discount Shopping sites.

  • Service
    103
  • Value
    89
  • Shipping
    81
  • Returns
    81
  • Quality
    82
Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
91
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is the worst and most disgusting company and customer care ever..
  • Yesterday I was 2 recharge from Paytm both amount was deducted from my bank account n both recharge was failed.
How would you rate Paytm?
Top Positive Review

“PayTM Toll free. 70293. 38769. At us available”

Rahul K.
7/27/22

PayTM Toll free. 70293. 38769. At us available PayTM Toll free. 70293. 38769. At us available PayTM Toll free. 70293. 38769. At us available

Top Critical Review

“Transaction showing pending.”

Jayendra Kant R.
9/11/23

It's my personal experience that Paytm is worst App in the world. After 36 hours payment showing pending and no body responded regarding my problem. They are saying that after 48 hours we will tell you reason. If you make a urgent fund transfer through this App. It means you are using worst app. I personally suggest that never use this App in future.

Reviews (771)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user lovelyjaiswal786
1 review
0 helpful votes
December 22nd, 2023

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Thumbnail of user anups33
1 review
0 helpful votes
November 9th, 2023

My mobile no. Is *******486, i raise a request for unblock my account on 4 nov 2023. Attached aadhar card. But my account not open till date. Cause of this i am unable to pay my paytm postpaid bill and after nov 2023 580 rs. Extra charges charges of late payment. I tried to connect paytm team on help saction and telephonic they not give any solution for payment of paytm postpaid bill before 7 nov 2023.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kalyan.akshae
1 review
0 helpful votes
April 1st, 2023

I did some transaction via Paytm. The amount got deducted but receiver side they get the amount. In app there is no proper support. We cannot reach the customer support only useless auto chat will come and even if we click on not helpful again the same auto option will come in chat support. I did raise a complaint via email, i only got auto reply and after that there is no reply at all. They are very worst channel dealing with money.

Thumbnail of user ajayk182
1 review
0 helpful votes
November 6th, 2022

Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63

Tip for consumers:
Paytm customer toll free number 79.08.49.41.63
Paytm customer toll free number 79.08.49.41.63

Products used:
Paytm customer toll free number 79.08.49.41.63
Paytm customer toll free number 79.08.49.41.63

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayendrakantr
1 review
0 helpful votes
September 11th, 2023

It's my personal experience that Paytm is worst App in the world. After 36 hours payment showing pending and no body responded regarding my problem. They are saying that after 48 hours we will tell you reason. If you make a urgent fund transfer through this App. It means you are using worst app. I personally suggest that never use this App in future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ritu.singh821
1 review
0 helpful votes
November 17th, 2023

I have booked train ticket the train was cancelled but Paytm don't give my refund.paytm is froud so pls guys don't trust Paytm app they all are theif.dont use Paytm.

Thumbnail of user rakeshk168
1 review
0 helpful votes
January 11th, 2023

We have raised a ticket with id *******018 for your issue. We are working on resolving your issue and we will respond within 4 hours

You will receive a notification as soon as we respond to your issue
This is with reference to the dispute for an amount of Rs. 400/- against your transaction with reference number ************** done through ATM on 05/01/2023.
I'm also waiting for ur reply. ATM on 05/01/2023.it's been resolved by now. Then how many days over now ur telling its will been resolved.

Worst experience from Paytm bank

I am closing your bank accoun

Thumbnail of user sobitk
1 review
0 helpful votes
January 19th, 2022

This is fraud company. They give you cashbacks in beginning and after u shift your marginal transactions on paytm then scaling starts. It's better to be with government banks or private one. This fintech company are $#*!ing liars.

Products used:
Paytm bank

Service
Value
Shipping
Returns
Quality
Thumbnail of user ramk148
1 review
0 helpful votes
July 17th, 2022

Exam time table number of devices allowed by the way to the way to the way to the way to the way to the way to

Tip for consumers:
Resolved: Pay customer care number..*******567 . all types regarding payment enquiry call us just

Products used:
Resolved: Pay customer care number..*******567 . all types regarding payment enquiry call us just

Service
Value
Shipping
Returns
Quality
Thumbnail of user vikasu4
1 review
0 helpful votes
January 25th, 2022
Verified purchase

I have purchased a noise blutooth on 19 jan but next day I'll put a request for local product received but Paytm denied to replacement or return, because he told me tyup with service centre and when I am ho to service centre the service also confirm blutooth local product. This is story of fraud company Paytm, never purchase a single product and never recommend to any one for Paytm mall. Any way, fraud paytm fraud

Products used:
Bluetooth

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeets14
1 review
0 helpful votes
March 5th, 2023

Pathetic company, even the higher management sucks, every one from company be it CEO to lowest post there, every one is coward. Have sent lot of emails to CEO's email and customer relations team. Non of them respond. BUNCH OF LIERS. I RECOMMEND PEOPLE NOT TO USE THEIR SERVICES PLEASE. ONE DAY THEY WILL ROB YOU. THEY THEMSELF HELP SCAMMERS TO RUN THE SCAM I GUESS! Govt of India shoud take an action, NO BUSINESS ETHICS THEY FOLLOW, JUST SELL YOUR FINANCIAL DATA TO ANYONE.

Tip for consumers:
Never use them, they will sell your data , and can be scammed

Products used:
All products

Service
Value
Shipping
Returns
Quality
Thumbnail of user mdshahrukhk
1 review
0 helpful votes
August 12th, 2022

Customer care service very poor.
They tell same thing that chat with Paytm but there are so many problems which is not mention in chat section

Service
Value
Shipping
Returns
Quality
Thumbnail of user rockya35
1 review
0 helpful votes
March 12th, 2022

Due to some personal issue I had send money to one of my friend but still he did not received it, this was very urgent and now due to that he is in problem... very disgusting and irritating services of PAYTM as in past also I have seen this that several times we send money and paytm keep it and after few days settlement is done but who will bear that pain which we face during that time, Do PAYTM gives interest on that or pay our loss, really I am very upset due to this and there is no way to contact to customer care also only you can chat with IVR and enjoy your pain.

Tip for consumers:
They use your payment for days and use its interest and on the other hand we are just waiting for our money with pain and feels helpless, government should have involvement in this.I hope our PM will definitely see into this matter .

Products used:
money transfer

Thumbnail of user altaba
1 review
0 helpful votes
March 27th, 2022

Hi phonepe helpline number 89, 27, 79, 66, 96,
Phone pay please help me
I had transferred 2000/- amount to vaishli shinde but by mistakenly transferred to shoheb goli
In between on phone pay registered mobile number is same both name.
My I request to you phone pay
Kindly give us customer care no
And help refund from wrong account

Tip for consumers:
Hi phonepe helpline number 89,27,79,66,96,
Phone pay please help me
I had transferred 2000/- amount to vaishli shinde but by mistakenly transferred to shoheb goli
In between on phone pay registered mobile number is same both name.
My I request to you phone pay
Kindly give us customer care no
And help refund from wrong account

Products used:
Hi phonepe helpline number 89,27,79,66,96,
Phone pay please help me
I had transferred 2000/- amount to vaishli shinde but by mistakenly transferred to shoheb goli
In between on phone pay registered mobile number is same both name.
My I request to you phone pay
Kindly give us customer care no
And help refund from wrong account

Service
Value
Shipping
Returns
Quality
Thumbnail of user vishals121
1 review
0 helpful votes
January 12th, 2022

I make one transaction of rs 2000 on 9 January 2022 payment goes failed but deducted from my paytm bank a/c i make many calls to paytm customer care and wrote the complaint on 24/7 paytm customer service. But i got big bad experiance no one responded. Till time my money not refund to me. And paytm customer care number is out of reach from my registerd number. How bad it is. Paytm is a fraud app.

Products used:
general transaction of rs 2000

Service
Thumbnail of user sujatag2
1 review
2 helpful votes
February 25th, 2021

I made 2 payments of 1500 at a petrol pump.in Delhi. Both transactions failed but the amount got debited from my account.The third transaction was however successful and was transfered to the vendor. I have sent bank transaction details, failed transaction copies and a letter from the vendor that 1500 has not come to him. I sent these proof copies to Paytm through their helpline but no action in my favor has been taken.Im scared to use Paytm now

Thumbnail of user crazyb8
1 review
0 helpful votes
September 30th, 2019

Thank you paytm Paytm customer care numberThank you paytm Paytm customer care number numbernumber numbernumber

Thumbnail of user anila29
1 review
0 helpful votes
September 3rd, 2020

200ka dth recharge karaya kat gaye 603 loot gaye. Paytm se bachao.ye hame loot lega. 403 wapas kijiye.

Thumbnail of user shyrazk
1 review
0 helpful votes
February 26th, 2022

Earlier i tried to update my kyc documents but it did not get resolved now while payment for post paid is debited twice from my bank and there is no way to contact paytm customer services. All they do is playing with chat box which is not $#*!ing helpful! What should i do

Thumbnail of user ashlendrasinghy
1 review
0 helpful votes
May 11th, 2022

Unfortunately I took a loan with the limit of 2000 and now when I am trying to deactivate it they are not allowing even I have made the all due on time and there is not single rupee which I need to pay. But even they are doing fraud and showing they are more smart. But I decided that u will meet them in consumer court. Let's see what I do for this. Bcz I literally very disappointed and harmful for thus issue. Bcz I am not using but even I am paying their convenience fees on every month even on time.

Products used:
There is every thing froud nothing well on this platform. They guys are no.1 fraud. Please don't take a single service from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronyg8
1 review
0 helpful votes
June 1st, 2021
Verified purchase

Paytm Fraud
Today I downloaded paytm.

They gave a offer to avail postpaid service which the limit was *******, by clicking some button Unintentionally I purchased something known as google play card or something for 5000, I requested for refund as I even dont know what it was.

Now they are saying next month you have to pay 5000 for unknown thing.

I went to google pay help, they we cannot refund get it from paytm.

I'm uploading the chat which done from google.

This is fraud, they asking to pay which you have purchased

Service
Value
Shipping
Returns
Quality
Thumbnail of user parvezk6
1 review
0 helpful votes
August 23rd, 2022

I had done a transaction of rent payment on 20/06/2022, totally i paid Rs. 3000/- but the amount deducted from my Paytm postpaid account. After following up with Razor Pay it was returned to the source Paytm account on 05/07/2022. Paytm are replying in direct message on Twitter that they are looking in to my issue but not returning the money.

Tip for consumers:
Use credit card but not paytm postpaid

Products used:
Paytm Postpaid money

Service
Value
Thumbnail of user anweshab
1 review
0 helpful votes
April 21st, 2017

Last two transactions were paid- debited from donor's accounts but my (receiver's) wallet has not been updated for over 12 hours now. It is an extremely delicate transaction and the customer service personnel aren't picking up my calls. Such lack of professionalism is least expected from Paytm and is Highly disappointing.

Thumbnail of user melvinjoseph.joseph03
1 review
1 helpful vote
June 30th, 2023

Paytm hire third party agencies to collect their money. The third party agencies call your parents inlaws and tell them that you owe money to Paytm. They also call your finance. When you tell them you do not require post paid money. They forcebly offer you and them harras you by calling you multiple times in a day. Third parties hired by Paytm get your family info from an app that is restricted to use. It's like they have hired bounty hunters to hunt you. It is a night mare to by a customer of paytm

Products used:
Postpaid

Service
Value
Shipping
Quality
Thumbnail of user surbhij8
1 review
0 helpful votes
May 23rd, 2021

You disgusting people given no rewards and just making fools to people! If i m not belong from good city what i will do with your fuking couples! Tell me! Atleast you have to give some money rewards na so that i m interested in using your app! U r just sending couples how can i use them i m in very small village and cant do that! And getting nothing! Try to put that policy which u have given earlier plz

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About the business

Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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1.4
771 reviews
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