The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The staff had a really great playlist on when we rolled through. Definitely worth a second visit. Like them very much.
Probably the coolest store I've ever been in! It's a small space but it's packed from wall to wall with eclectic goodies. It has something for everyone and the vibe in the store is very comforting as well! Love to stop in whenever I'm
The clothing is top quality. I often walk past and think I'd quite happily replace my entire wardrobe with clothing from the shop. There are amazing shoes, bags and jewellery as well.
I agree with other reviewers. This is the worst experience of false advertising I have seen. The "linen/cotton" dresses were cheap lightweight polyester and looked NOTHING like the pictures. They also did not have the required federal mandatory fabric content labels. They said I can return but must pay for return shipping- which is higher than the $168 dollars I paid for the dresses. Then they offered to refund 20% of my total purchase price if I did not bother to return. I now notice many of their reviews are very fake. I reported them to the FTC for no fabric labels and false advertising. These dresses are going to Goodwill.
This has to be the worst site imaginable. Their sizes run very small and the fabrics are junk. No shape, no sizing. Too bad as some of the styles are nice but when they arrive, you will never wear them. It cost $$$$$$ to send back to China and they know it So, they offer $15% on $26 about $3.00 return on your order if that. Remember, these items are all made in China and they have no representative in the USA to be able to return goods. It may cost you for returns more than the original cost of your order. HORRIBLE COMPANY!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I wish I had reviewed this company prior to my order. My first order came and it was so outrageously oversized, it is not even alterable to a size that would be wearable. They offered a discount for e to have it altered. When I came to this site, the very first thing I saw was a Pop up that was a consumer alert THAT THIS COMPANY IS PAYING FOR GOOD REVIEWS. GOOD LUCK ON THAT ONE.
I HIGHLY RECOMEND THAT YOU NEVER ORDER FROM THIS COMPANY. I HAVE TO PAY TO SEND THE ITEM BACK TO CHNA, PAY CUSTOMS FEES AND POSTAGE.
WHAT A RIP OFF. BUYERS BE WARE!
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date. For the costs, I believe you could have found the most economical one.
Well 1st off I'm never one to right reiews, 1st But Fashion now will be put on blast on FB, twitter and all the soical MEDIA ARE TEAM CAN WARN *****WARNING YOU WILL NEVER GET A LIVE REP ON THE LINE... 2nd********WARNING cloths made of Very poor fabric, and last but not least I'm fortunate enough to hire an Attroney yes take CHICV INTERNATIONAL **AKA** JUST FASHON reported to >>> "BBB" THIS COMPANY NOT LEGIT... I WANTED TO NOT. GIVE ANY STAR BUT HAD T0, TO. COMPLETE THE PROCESS...
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Order a pair of espadrilles size 10. What arrived two months later was a size 11 that were so narrow that I could barely get three toes in. Shoes went off to Salvation Army. I will never ever order from these people again and suggest that you don't either. Save some money, time and frustration.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Thanks for my order, it's all beautiful, my favorites were a floral dress and a black croptop... I think I'll buy again!
If you could give a zero, I would. They sent me dresses in the wrong size, large enough to fit my entire family. I requested a refund, they ignored me. PayPal told me to send the items back to a chinese address, which requires a customs permit, and, $23.50. Are you kidding me. Please, do not order from these crooks. The quality is rediculous, it's like a paper cut out, they substitute a size, and ignore you. I only wish I read reviews before being taken in by the fake models of the dresses.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This is the worst site I have encountered.
Ordered 3 "linen" dresses May 18th. Received them June 7th. Very poor delivery service.
Also, when opening the sealed packages, the dresses felt damp, moist. So disgusting that I didn't even want to try them on.
When will I remember: You get what you pay for.
Now I am going through a lengthy process just to get my money back, and I will still have to pay to ship the stuff back. I may just cut my losses and donate them.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered a simple linen summer dress. It took 2 weeks plus to receive. When it arrived it was nothing like the dress they advertised. It was gigantic and the seams on one side were totally unraveled. Since their website claims easy, no hassle returns which the customer is responsible for, I thought it would no big deal. I went to the return instructions and requested a RMA #. That's when the it all went sideways... Yes, I could return the defective item for a refund (Total Price including shipping $40) however, their returns center is in Hong Kong and the shipping charge was $70.00! When I complained they advised they could give me a 20% refund ($7.00) if I wanted to keep the dress. Not much of an option right? Ridiculous. Nowhere on this site does it indicate this business is located in China! That would certainly make you think twice about dealing with them,
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction to arrange your return.
Want to tell you that from the clothes I bought here, some dresses are made of thin cloth and seen through the fabric, however I have solved the problem by wearing a petticoat underneath, as in everything there are better garments than others, in this case I highly recommend your blouses, I have bought some beautiful and very comfortable, the purchase process is very easy and the payment system is reliable
Purchased 6 items totaling $102 to receive the free shipment, what a mistake because the products are terrible quality. The material described and shown in photos is completely different than received. Company uses a California address to clear the credit card and a New Jersey shipping label but returns are to CHINA only and very costly. Shame on PayPal for allowing such a sham business to make payments through them!
Sorry for the inconvenience caused.If you want full refund, please follow the instruction to arrange your return.
I ordered a dress according to their size conversion chart and when it finally arrived 3 weeks later is was 2-3 sizes too big but I did like the dress. I reordered the same dress with a couple of other items and decided to pay the $18.00 for expedited shipping (5-7 business days). Order placed on 5-28, I received a tracking number for my order with DHL on 6-4 stating I would receive it within 2-5 days. The tracking number did not exist in DHL system, I sent numerous emails to customer service and was assured DHL would deliver my package. DHL informed me they tracked my name and address and they had NO packages for me, this I forwarded to JustFashionNow who had repeatedly insisted the DHL tracking was correct and I finally received an email late 6-7 with tracking numbers from Fedex showing the ship date of 6-4. These tracking numbers do not exist with Fedex either. I have sent all the information to my credit card asking for a refund. Cute dress or not it's NOT worth almost 2 weeks of getting the run around and the extra $18.00 I paid to receive my order in a week. Very disappointed with their customer service. Would not recommend to anyone!
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?
Please don't waste your money the order took a month and the clothing was nothing like the pictures. I tried to return and that was impossible. Items are returned at your expense to China and good luck getting a return address to China. I basically gave them $112.
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return.
I can recommend that you buy here, because I have bought several things in stylewe and I have always had good results.
Unless you are extremely lucky with size and quality stay away from this company. Sizes are intermittent and not fit for purpose. Try to send something back forget it. I spent a lot of money with no refund or feasible way to return. ITEM are NOT as described. Material flammable awful... awful... awful...
I received the message below. Many clothes are not as they look in the pictures. Buyer beware. I will never use this company again and I do not usually leave reviews. BUT these people tell untruths. DO NOT USE.
PLS note that customer is responsible for return shipping cost and any additional charges, such as international duties required by law in order for the return to clear customs. If the parcel gets caught in the Custom, it is buyer's responsibility to clear it. Besides, it will take quite a while for international shipping. Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option.
We advise u to use “guide size” to decide your ideal size, because size varies between our items. Size guide with detailed measurement is included on each product page.If you want full refund, please follow the instruction that we emailed you to arrange your return.
I bought my merchandise on line April 21. Didn't get any info on when I could be expecting my clothes. Came July 6. Their sizing is very strange but fortunately I only need to send back one item. Very poor service and clothes are fair. Learned my lesson not to buy online.
We advise u to use “guide size” to decide your ideal size, because size varies between our items. Size guide with detailed measurement is included on each product page. Could you send us your order number so that we can check the return status of your order?
Do Not Order From Here! Customer Service is AWFUL! I had to "make" them send me my items and once I did finally receive "some" of them, they were not as described and wouldn't give me a refund or give me the exact address in order to return the items. They offered a 15% refund to keep the items. There is a reason their website does not have a location on it nor can you find one, and that because IT IS IN CHINA! Therefore, any return or exchange you may have, that is where it has to be sent and that is VERY EXPENSIVE! Never again! I will be posting this anywhere and everywhere I can and "hopefully" their business will be shut down! Stay Away!
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.