The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I bought 5 dresses from this company, all of the dresses doesn't resemblance the pictures on the website, I'm so upset because not only I lost all the money except $16 that they refunded because I complain but because this company is in china and it takes for ever to get anything that you buy, it took 1 1/2 month to get MY ORDER, IN ONE SENTENCE no dot buy anything from this website misrepresented no quality.
What a performance. Ordered several items as they looked so good on the website. Finally received goods but shocked by the crap quality. Very obstructive as I am now trying to return items and get a refund. My advise... STAY AWAY FROM THIS OUTFIT.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
They have a huge choice of outside dress that is layed out in a truly agreeable and pleasurable to shop in. In the event that you need any sort of outside gear or garments this is an incredible shop. The representatives are entirely educated and helpful.
Incredible store for all your fly angling needs. Quality! Something for everybody. Staff is incredibly educated. We want to visit this store a couple of times each year. Plan to encourage the trout and appreciate the outside zone.
This is a scam company based in China who do FAKE advertising and fake reviews of themselves. The are poor quality items, made cheaply and take months to get. They have no refunds and make you send items back to China at your expense, then claim they never received them. Will never refund. 0 stars
Sorry to hear that. Please note we will refund as long as return is well received.
This website misrepresented merchandise, which was a woman's dress, in description and photo and made it impossible to return it within the 15 day limit. Customer service did not provide information about procedure for returning despite repeated requests. I sent the dress back to the shipping address, and have heard nothing further.
I give Just Fashion Now no stars.
Items can be returned within 15 days since delivery date ( final sale items and swimsuits excluded).
But your 15 days return window has expired. Pls understand that we cannot process the return/exchange for you.
The length of waiting for items is extremely long. NO RESPONSE TO EMAILS REGARDING RETURNS.
HORRIBLE SERVICE.
We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.
Sales are great there. Clean. People are awesome. Very impressed! Have a nice service. Good quality experience.
What an appalling experience. If there had been an opportunity to give 'no stars' I would have done. I ordered the size they recommended for a size 10. When it came it was gigantic - unwearable. I have been communicating with them for about 2 weeks. They tell you to send it back - but warn you that you have to send it to China which will be expensive and lengthy for you. They then offer 'alternatives' which involve not returning the items in return for which they will give you 10% back or 20% off further goods. They suggest you could use the refund to alter the 'cloth'. For me the refund would have worked out at about £3.50 (on a dress that cost £25,70). Who could get a dress altered for that? I have been talking to them for about 2 weeks about how unsatisfactory this is but they are not interested. Finally they offered me 20% refund - £5.14p which because I don't have the time to argue anymore I accepted. I will never buy from this company again. It is not worth the hassle and you lose money.
In this case we have already refunded to you according your request by email. Please kindly understand.
This store has great quality clothing for all ages and sizes. I have never had any problems, and always get my orders in a timely manner! The style is a little bit modest which is nice for all ages!
Love this boutique. Not only for the amazing clothes but that awesome employees and management. Like them
Wrong size, awful material and no way to contact them! The form to submit your returns calls for you to add the order# but doesn't let you put the info in. Contact your credit card company and dispute the charge like I did!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
ALWAYS great service with great care and patience. Gorgeous stuff and gorgeous staff, ESPECIALLY the wonderful
The staff are really friendly,. And the shop sells a variety of different outfits which reflect the latest trends,. And you can buy your whole outfit including accessories in the shop,. Without worrying about going elsewhere.
Fabric looks as if it were made of melted corn husks. It is thin and ugly.
What a waste! Do not use this company it is a major rip-off.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Better Business Bureau should take these ads off the internet. Total bull$#*!. The dresses I ordered were like pillow cases with holes cut out. And this is the response when I tried to return them:
Sorry that you are not satisfied with the item(s).
Please note that the customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
So, if you don't like it, and trust me, you won't, you can try to get a couple $ back. But I tried and I haven't seen it yet.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
My order arrived and the dresses were sizes L and XL as requested. However, they were so small in the shoulders and arms that I couldn't even wear the XL, which had been intended as a gift. The cat silhouette design is charming, but the quality of the fabric is so poor that I would never have purchased them if I had seen them in person. Not worth the postage to return them -- they are going to Goodwill. Will not be ordering again.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This business is a total scam DO NOT GIVE THEM ANY MONEY! I ordered medium clothes. Got all extra large. Fabric and color not as shown. Wish I had read the reviews first.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Long wait to receive ordered goods, cheap quality material, a poor copy of the original design shown in pictures.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Unique and extravagant shop with loads of cool crafts for low prices. Clothing, wood carvings, art, perfect alternative place to gift shop.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.