The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I bought with a bit of skepticism but I was surprised when I saw the dress that came to me, it really is very nice and similar to the photo that promoted it.
No tags, atrocious materials (Made in China), the smell of toxic materials from their sandals are unbearable. The shipping address is in CA but you have to return it to China or get a 15% return on the total amount paid. The material is awful. The pictures on their website are doctored. Please do not order from them.
Returning an item requires an act of god! Send pictures and then THEY will decide if it can be returned. Items are junk and sizes wired. DONT WAST YOUR TIME OR MONEY!
I would give -2 stars if possible...
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?
I purchased "linen" shorts and tops. When received they were not linen, but cotton polyester made to look like linen. Items were way too small. It took over 6 weeks when was supposed to take two weeks. Had to pay to send back to China- but was worth it- cost was $23 - was under a lb. Not worth dealing with exchanges given how long it takes. Wish I had seen this website first!
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.If you want full refund, please follow the instruction that we emailed you to arrange your return.
This company are Fraudsters. They have been holding my money for two months and my goods have not been delivered with them telling me that the address I gave was wrong which it was not and it had to be returned however they cannot provide any information regarding the shipping just want me to pay more. IT IS A SCAM COMPANY>
DISGUSTING WAY TO DO BUSINESS
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you? If we did received your return package, we willl process the refund to you.
FIRST OF ALL, THEIR DELIVERY TAKES FOR EVER. LIKE MONTHS... AND THE QUALITY OF THE PRODUCTS AND MATERIALS NOTHING LIKE THE PICTURES. I AM SORRY BUT IT IS MY EXPERINCE...
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
Bought 170 Dollars worth of merchandise - all garbage - not what showed on picture.
It would cost me 96 dollars to ship back to China. Very frustrated --- learned a lesson. I would like to know how we can stop this business
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
I ordered a size Large pair of linen slacks. What I got, weeks later than they promised, was a size 3XL. When I emailed them that they'd made a mistake, they sent me a complicated email back telling me I had to click into my account, and they're sorry I made a mistake on my order. Three emails later and I was still getting form emails from them. They actually suggested that, because it was almost impossible to send returns, that I should get the pants altered and they would give me a 15% discount on my next order. Their advertisements should be removed from the Internet. They are fraudulent and there is no way of getting past their form emails all of which blame the mistakes on the customer. Do not get involved with them.
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return.
This web site is a scam -Contact the better business bureau -The pictures are doctored, The material is awful- there return policy is nonexistent -you will be stuck with sub par items that you cannot wear!
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
Isn't your company tired of getting bad reviews or are you pple just evil and believe in ripping off all your customers. Please pple do not order from them. They have cute merchandise on the website but don't be naive and fall into their web. They should be shut down. You will get no refunds and they offer no legit way to return all of their screwed up orders. This is a total scam. They really aren't this stupid but they are that evil. I've had two orders; first one was not even what I ordered and they sent an XXL of something that awful, poorly made, cheap fabric and I ordered a medium. I chalked it up as a bad mistake. 2nd go around (shame on me), they sent a xxxL for a medium and once again not what I ordered. Please take this company down. They should be in prison for doing this illegal act. Such scam artists at work.
Mistake was mine for falling for it a 2nd time (shame on me),
We advise u to use “guide size” to decide your ideal size, because size varies between our items. Size guide with detailed measurement is included on each product page. We will try our best to improve our service and provide you the better shopping experience.
I bought 2 dresses which were too small (their sizes!?). Sent goods back to Guangou, China costing me £9.00 which I will not get back! It took me 6 weeks to get the return address from them. Sent Post Office details of return, they said they would be paying me back BUT a month later, and they are saying they have not received goods back i. E. they will not be paying me the balance of the money they owe me. This company - these people are sharks and cannot be trusted. DO NOT USE THEM - EVER. It is the only way to beat these charlatans - eventually.
Could you send us the order number so that we can check it for you? If we did received your return package, we will process the refund to you.
They sent me shoes that were unglued and different than the website picture and to get your money back you have to ship to China... very expensive!
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
Has anybody been the ""victim"" of this company? I am trying to get a refund from them that they owe to me. Have you been owed money and got it back? The quality of clothing is sub-standard. Read reviews before you make your purchase
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?
The positive reviews have been outlined on other review websites as fake. My product arrived faulty and they refused to allow me to return and wouldn't replace item. Truely the worst online shopping experience I've ever had, a terrible company with no morals.
Could you send us the order number so that we can check it for you? If the item was defective, please send the proof to our email then we will handle the issue in proper manner.
This is probably the WORST clothing sales outlet, I've ever dealt with. I regret now not doing more research. However, I'm paying the price now. After finding that every single piece of clothing I ordered was too small, poorly made, and had washed out colors. Finally, everything came late. In fact, one garment still hasn't arrived, though I placed the order about six weeks ago.
When I say too small, I mean TOOOOOOOOO SMALL! If you're foolish enough to buy from them, you should ignore their sizing information. Outfits sized 16-18 didn't fit my daughter who normally wears a 6, or maybe an 8 from a particular cheap source.
The fabric was low quality. I question whether it was even the fabric they advertised/labeled. Seams were often poorly stitched or gapped. The threads hung out in many pieces of clothing. Cutting was often irregular and this showed in the shape of the jackets, blouses, and dresses.
The pictures used by the company show vivid colored prints and bold, bright solids. What comes were dull and muddy. Not a single article of clothing came close to looking like what was advertised.
When I asked to return the garments, I was told the process of returning the garments meant sending the clothes to the single returns location -- in China. Even if the returns were accepted, I would likely not receive much refund. The alternatives? I could get a partial store credit or 15 percent refund on my purchase. That's right $40 from $300, but oh boy I get to keep material not suitable for rags. However, I'm still getting material that suggests I may not even get that.
STAY AWAY FROM THIS RIPOFF OPERATION!
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return.
Waited nearly a month to receive clothes - after twice reaching out to find out what was up. Then when they got here, they looked and fit differently from the photos. I am not sending back because it's just too hard to deal with them.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
Placed my order 6 weeks ago. They took money from pay pal, which I put on my credit card. Haven't received clothes. When I e-mail them, they say "been a delay, it will be this week",. I want to know why this company is still in business! I've never been cheated like this, and I WILL NOT LET THIS GO. They have no phone number, nor any explanations. This company should have a big red flag. I could have someone hand make the clothes I ordered, and wouldn't have taken 1/2 the time.
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?
Please do not waste your money and time and cancel your order until you can. I ordered several dresses and bags and I was promised a 20 days delivery. After uncountable contacts, finally, they responded and I was told my order will be shipped "soon". The company provided a tracking number, which led nowhere. Please do not fall for the paid positive reviews. Cheap, horrible quality products and even worst customer service. Please save your time and money for something better. Eventually, 6 weeks later, my order arrived. On the next day, I submitted my return request for almost all products due to the cheap and horrible quality. I was told within 48 hours I would be contacted by their customer service and a return address will be provided. 2 weeks later, they still offered me an additional discount on their products to convince me to keep them, and threatened me with LARGE shipping expenses to China, customs fees and additional expenses, which I needed to pay if they would consider accepting my returned items. Please, save your time and money and DO NOT DEAL with this company and cancel your order until you can!. The quality of their products is nearly NOT as good as the picture shows and they promised a return/refund, just an empty promise. I submitted my return request on May 7th and still no refund and they still give me excuses. Do not deal with them, horrible products, horrible service.
Sorry to hear that. Could you send us your order number so that we can check the issue for you?
This company does not offer a chat box or a phone number. I will not order from a company that wont even talk to you
Sorry to hear that.If you run into any issue, please do not hesitate to send the email to support@justfashionnow and we will reply ASAP.
I ordered 4 dresses from this site 8 March. I paid by credit card and the only was debited straight away. It took weeks from them to arrive and they were of the poorest quality that I have ever seen. There was no return information. After several e mails, I received a reply in a foreign language! I paid via PayPal and have opened a dispute with them.It was only at that point that I realised I had to return them to China. It cost £17.80 to return the items and I am awaiting a refund, A lesson learned. Do not buy from this company.
Sorry to hear that. Could you send us the order number for check? Once we receive your return package successfully, we will process the refund to you.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
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We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.