The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Bought several dresses all such rubbish material, tried to return them, no address after loads of emails finally had a return address, returned them all to be told only 2 will be refunded as the others were returned later then the 15 day return date,,, there fault for delaying sending address,, after tons of emails still no money back,, don't think I'll get my refund not to be trusted this company
I generally won't score a company, I just won't buy anything further but this time I need to post a warning. Dealing with this company has been like nothing I've experienced in my 80 years. I thought I'd seen everything but no. The craftsmanship and the word is absurd in this context is terrible, unfinished seams, hanging threads, unattractive colors and inaccurate sizing. Then the return, refund rules are impossible to comply with if you chose to bother there is a 3 day delay before any response which is a chore to understand. After 2 or 3 emails they will offer a 30% store credit or 20% cash. Or you could return to China which is costly and they might not even recieve the package or they might not accept it so 30% off the same cheap ill fitting stuff not a good choice. My loss 80$ if I actually recieve the credit, Everything goes to charity and who would want it. Another life lesson!
I have nothing positive to say about this site and their products. Pictures look nice but reality is their sizes are way off, materials - horrible and not what one expects. The
Products are not fashionable at all! DON'T BUY! Forewarned is forearmed.
First time ever I wrote such a review. June 2019
Sorry to hear that.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
I ordered two pairs of sandals, which took almost a month to receive. I ordered both pair in the same size. One pair fits and the other is at least a size or more larger. They were on sale for $50.00 each and if there is $5.00 worth of material in both I might be overstating. The sole on one pair is about 1/8" thick and at best could be called slippers. The other pair are to large and won't stay on my feet. I would NEVER order anything from this site again. While they look so nice in the pictures they are cheap looking and very poor quality. BEWARE. Take your money and visit a reputable store and purchase a quality shoe.
Sorry for the inconvenience caused. Please send the proof to our email so that we can handle the issue in proper manner.
Took a long time for the order to come; there was not a return label; phone number to call on their website is out of the country-no USA number; packing slip in some english, item name in Chinese; no prices listed on the slip; no return address, impossible to return. Quality is very poor. Out of 7 items i can get use out 3 which are basically to wear around the house and backyard. Others will be given to good will. Takes too much of my time to figure out this matter. Wake up Call - go with places you are familiar with.
Please send us the order number so that we can help you with the return process.
I ORDERED TWO TOPS IN APRIL. THEY DID APOLOGISE FOE DELAY AND SAID WOULD SEND EXPRESS(no refund for postage)One has arrived now May 31st. Very poor quality and did not fit. The other hasn't arrived nor do I expect it to. Have I contacted them? No point I should have read the reviews first. I have put it down to being fooled by nice pictures and price. Don't be like me. Don't bother
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?
First, shame on me for shopping online if I am picky about fit.
But honestly, from the photos there was no way to guess how BAD the quality would be on all five items, each worse than the one before it. CHEAP CHEAP CHEAP. It's a scam. A con. Trick photography. Couldn't wait for the one pair of flats in a deep burnished brown leather - what arrived looked like the plastic beige bedroom slippers my grandpa used to wear.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
Une grosse arnaque! Je me suis fait avoir! La robe n'est même pas comme de la même apparence que sur la photo. Impossible de parler à quelqu'un pour un retour en plus en chine! La qualité du matériel est pitoyable! Aucun service! Expédition longue de plus d'un mois. Très déçue et fâchée! C'est bon pour la poubelle.
Sorry to hear that. Please send us your order number so that we can help you with the return process.
First of all they take a very long time to get purchase. I canceled my order but was billed for it and have been trying to get my refund for months. &107.00. WOW. TERRIBLE. Why are there adds popping up all the time.
We will try our best to improve our service and provide you the better shopping experience.We can help you to unsuscribe if needed.
This place is a joke. DO NOT BUY from this website. They do not send you out what is in the picture, shipping takes FOREVER and their return policy is ludicrous! I will never shop at this place again. The quality of their items is CRAP!
Sorry to hear that.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
FIRST OF ALL IT TOOK FOREVER TO GET MY ORDER, 2ND OF ALL NOTHING LOOKS LIKE WHAT IS ON THIER WEBSITE AND THE QUALITY IS CRAP. THEIR SHOES ARE A JOKE. THE BIGGEST PURCHASE MISTAKE I HAVE EVER MADE AND I STILL WAITING ON ITEMS ORDERED.
Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
The quality of clothing is terrible. Material is so cheap! And if you want to return item you need to send it back to CHINA. It will cost you shipping and sometimes custom charges. They do not state that in return policy. Even tho they have warehouse in California! Cost me $35 to ship back!
We have stated the details clearly in our return policy. Once we receive your return package successfully, we will process the refund to you.
I bought 6 pieces from Just Fashion Now. I received them and they are so poorly made, they are unwearable. I reached out to the company who provided a shipping return label. When I went to post office, it was going to cost $27 to return this crap. I reached out to company and they said that was policy. I won't even give to charity because of the ridiculously poor construction. Look at photo of bottom of one of the never worn shirts. BEWARE!
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
I recently purchase from this company, and I was aware it was coming from China so I expected a delay. However when I did receive my order which was supposed to be a prom dress, I was completed and utterly disappointed. The dress was barely resembled the photo on the web, it sewn inside out, and it was extremely ill proportioned. Then they expect that you are going to pay to return it to receive only a partial refund. BUYER BEWARE, SPEND YOUR MONEY ELSEWHERE!
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return.
Do not order from this company. They are. Dishonest. Tell me that. They cannot deliver
Because the address is not correct. This is false. They want me to pay again.
They are CROOKS
BYER BEWERE! I HAVE NOT RECEIVED THE GOODS I PAID FOR.
Sorry to hear that. Could you send us your order number so that we can check it for you?
I fell for it! The clothes viewed were very nice looking and the prices good, however, the quality is exceedingly poor and the size chart not even close to reality. A size large dress is equivalent to an American size 4. I tried it on and thought I was going to have to cut myself out of it. My breasts were compressed more than a mammogram and my muffin top accentuated to the maximum degree. Pretty I was not bummed I am. If you value your self esteem don't purchase one thing from these magicians.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
If they can, this place is selling them! The fabric was of the cheapest quality ever. I returned items at a loss, I didn't mind. I wasn't going to keep the garbage they're selling. Pay a few dollars more and get something that looks normal. All pieces ordered were horrendously sized and again the fabric (can't describe it) was fake. That's how it felt and looked.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
First of all, the items come from China so it took forever to receive my items, over a month. When I finally did receive my items I was very disappointed. The quality was horrible, the sizes were smaller than indicated. I asked for a return and they refused to give me any money, they kept offering to give me 15% of what I had paid and I kept telling them I did not want the products because the quality was terrible and the sizes were a lot smaller than what I had ordered. For example, I ordered an extra large sweatshirt and when it arrived it was like a child's large. And these were adult sizes. The women's clothing, the shirts were such terrible and poor quality I was embarrassed to of wasted any money on this company. Then when I asked for an exchange they kept refusing and I sent my items back, they refused to pick up my items and they were shipped back from China. No only did I waste money on the return to China, but I lost money on the items that I had purchased. Please do not give this company any of your time or money.
We apologize for the inconvenience.
Items can be returned within 15 days since delivery date (except for final sale items and swimsuits).
We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I made a huge mistake by ordering from JustFashion. The wait was long, which I could live with. The clothing is absolutely terrible! Poor quality fabric, terrible workmanship and sizing that doesn't seem to make any sense. I actually fell badly taking this stuff to Goodwill, it is that bad. When I thought I could return if I wasn't happy, found out it needed to be sent to China with a hefty shipping bill. I am sure this is their intent, to make it so painful (and expensive) that they never have to refund the customers money. DO NOT PURCHASE ANYTHING from them. You will be very disappointed.
Sorry for the unhappy experience with us, we will keep improving our services and products.
First time order. I got three dresses for bust size 38. The dresses were huge! I weigh 135lbs and am not shaped like a huge-hipped pear. I don't think that they get American sizes. They did not respond to a question I emailed. It took over a month for my order to arrive. The quality was ok for the price. I'm not impressed.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.