I have made two purchases online here I have not found any problem. Both items (a pair of sandals and a business style dress) were as described and arrived on time. It is cheap but without losing quality, so I am happy to recommend it.
Nice styles, reasonable prices. But when I received the clothing I found the items (all size L) to differ greatly from one to the next. One was much too large, one fit just right had slits along the neckline that didn't show in the web photos. They look like holes or failed stitching, but are clearly deliberate. The third has a line of buttons along the neckline coming together in a vee with additional buttons below, but if you do up some of the buttons they don't line up correctly. I gave the really large one to a friend whom it might fit. I'm wearing the other two.
I received two of three things ordered; the third was marked "out of stock" after I ordered it, so I have no idea whether it will be sent. The other two items did arrive and appear quite nice, but the shipping time was very long, apparently because they are shipped from China. I have no objection to waiting to receive them, but it would be nice if some indication had been given that it takes so long to ship to the US before I had ordered them.
Nice looking clothes/shoes. Shipping rate too high.
The website size choices defaulted to ": small" when I needed "large". I tried to correct this by calling customer service as soon as I realized what had happened and was told they would see what they could do. I ended up receiving "small". Since it's too expensive to return the items, I will be giving them away.
Poor quality and look. Stretchy polyester fabric that looks NOTHING like the pictures. I have clothes that were described same at this site and all were perfect but these products were trash. Tried to return but instead got some money back on my credit card and was told to keep the items(donated). Shipping is extremely expensive-skip this site!
My only drawback is that skirts and dresses that close with buttons often lose buttons and have difficulty staying closed in the bust area. I'm from big breasts, but this is generally not a problem for me. Otherwise, the clothes are impressive and well made.
Ordering was easy, site easy to navigate. Size chart was accurate. The clothes I purchased were different sizes from small to large. I generally wear a large. You must follow their chart, not just order your size. The quality of the clothing is very good and as seen on the models. The pants were a little wider at the bottom than shown but I don't mind that at 68 yo. I ordered 6 pieces and they came in 3 separate shipments, the last June 21, so a month from placing order. The company keeps you posted on each shipment and there is a tracking number. I knew the items would be coming from China so I expected it would take a month or so, though the first shipment of 3 items arrived within 10 days. I ordered 3 tops, 3 pants and a pair of sneakers for $123 with a coupon. All fit and good quality.
I ordered a top (not reading the reviews first). 6 months later still waiting and all I get when I email is generic answers saying your top has been delayed, every time. All I can say is it has made me aware that you should always read and check websites before you purchase from them. What a scam.
These items are very nice looking. I had to curtail my shopping because I liked so many of them. The sizing however is off a bit. A whole size too large. I'm waiting now to hear about a return and will order a smaller size.
Great styles, but not in my size. When ordering I was unaware items came directly from China, and the return shipping was on me if they did not fit or satisfy. So I was offered a 25% refund instead of returning items I cannot wear.
Sorry for the inconvenience caused. We will try our best to improve our service and provide you the better shopping experience.
Fun & easy with many items that suit my style
Disappointed. Beautiful patterns and colours of tops. But they are made for Asian not Western bodies. In that spirit, I ordered a size larger but actually should have ordered 3 sizes larger. They're folded up and waiting to give away to someone else. I'm very sad and don't think I will be ordering again. Sizes are not true.
Sorry that you are not satisfied with the item(s).
Size of items from different designers differ.
To improve the product quality and service, may I know which item you are not satisfied with?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I'll let you know the rest when the order is received.:-)
I had to return a beautiful dress on this website that I bought for my niece, it was my fault, I chose the wrong size. She received professional help. I felt really bad, but they made me feel so much better by giving me a store credit and a chance to buy again. Thanks for the great service.
This is a new company for me. The shopping was easy. I received my items. Thank You! The shirt was fine. The slacks were too small even tho I ordered a size larger than usual. I'll find a friend who can use them. No problem.
This is a new company for me. The shopping was easy. I look forward to receiving my items. Thank You!
Amazing service, I checked the reviews on this website before ordering as I had never heard of the site and thought I would give it a try. I received an email thanking me for purchasing them and my dress arrived shortly.
Hello all! All I can say is everyone who said this place is a scam is correct! The reason your shoes takes so long to come is because they are making them out of cheap freaking products and once they do arrive, a month and a half later, they are a disappointment! I am demanding that they give me at least some of my money back for the 4 pair of shoes that I expected! Read reviews before you purchase from a new place!
Sorry to hear that. Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.
The dress and blouse that arrived bear no resemblance to those shown on the website. They are super ugly and are way too big for me. I wear medium but these items fit like a large. I will be returning these items and expect to get my refund promptly. I should also mention that it took about 3 weeks for delivery. I have no intention of shopping at that website again.
I hope I like the items when they arrive.
I went on the sizes they offer and ordered my clothes in XL they are all too big. One top is not even as described. One pair of trousers I never even received. Wrote to then and nothing. Also was led to believe everything was in New Zealand dollars then they charged me in American. Fell I wasted $195 NZ dollars. Very disappointed and will never get anything from them again.
Dear valued customer,
We apologize for the inconvenience caused by the sizing and description issues you experienced with your recent order. Our team is committed to providing high-quality products and services to our customers, and we are sorry that we fell short of your expectations.
Upon further investigation, we have confirmed that we have replied to each email that you have sent us. If for any reason you did not receive our reply, please check your spam folder.
Regarding the sizing issue, we strive to provide accurate size charts on our website, but we understand that everyone's body type may vary. We encourage our customers to review the size chart carefully and measure themselves before placing an order. If the items received do not fit properly, we do offer a hassle-free return policy for exchanges or refunds.
Regarding the item not being as described, we take this matter seriously and want to ensure that your order is fulfilled correctly. Please contact our customer service team with details photos of the received items and we will investigate the issue and offer a satisfactory resolution.
We apologize for any inconvenience and complaints caused by the delay in processing the trousers in your order. Our team has been working hard to process orders and provide efficient services, but unexpected situations may arise, which could lead to delayed shipments. We deeply regret this and assure you that we will resolve any order issues as soon as possible.
Regarding the currency confusion, we apologize for any miscommunication or misunderstanding. We strive to be transparent in our pricing and currency information. Our prices are displayed in the currency of the country selected on our website. However, exchange rates may fluctuate, which may result in differences in the final amount charged.
Once again, we apologize for any inconvenience and disappointment caused. We value your feedback and will use it to improve our products and services. If you have any further questions or concerns, please do not hesitate to contact us. We hope to have the opportunity to serve you better in the future.
Best regards,
Justfashionnow
Great will know more when i receive my goodies
Compared to ordering in the past, it was more difficult to find the items when I returned to finalize order.
Plus this time some products took way too long to receive, probably coming from China. This may affect my future orders.
The special unusual products offered. Thank you.
The sizes were far beneath what I normally wear and there were no 'next size up" availability that
Would cause me to initiate a n exchange. The extremely long wait would have been worth it had had the clothes fit properly.
Good I haven't received any orders yet so I have no words concerning entire process.
Really happy with my leggings and my top. Very comfortable and of quality! I'll get another pair when there's another sale that's for sure. I bought myself a medium blouse (I usually wear large) and this was absolutely fine, possibly it would have been too large if it was large. The big pants were perfect
Great experience. I have been a loyal customer of this online boutique for many years. I love the quality of the clothes and their return policy. I just experienced A + customer service, they were very helpful, efficient and friendly. I personally work in customer service, so it is really comforting to find a website that truly puts the needs of its customers first. Thank you.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 6th among Women's Clothing sites.
Can you offer the order number so that we can check for you?