On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They did not arrive in time for Christmas. The fabric was silky instead of cotton. The appliqué looked like it was stamped on. Very cheap looking and pretty ugly. Nothing like depicted. I bought one for me and my mother-in-law and she didn't like hers either.
Was little confused. I thought first I used the code to half price item. Then if u spent a certain amt you got free shipping. I was charged for shipping? Can you explain this or this may be first and last order!
I like the quality of your products, but 2 of the items are too big for me and i would like to return this and get them in a smaller size.
. frustrating if while starting to order, getting interrupted meant having to restart the order
Plus very late delivery---was ordered for holidays came after a week in Jan.
Couldn't hold order and go back to delete/change an item during ordering process
Didn't find a wa y to review order made, to compare with shipment after items were delivered
Btw there was like an 18: knife slice across the delivered package, thank God it went through two layers of plastic but did not reach the garment inside.
I think some sort of free gift was announced for sone reason... requested item not quite the same or?... I'm not sure that happened.
Pink/while/tan cardigan is ungainly, increasing in width as I wear it.
Confusing trying to purchase. Hard to find how to check out. Also, trying to figure out if the product you choose comes in the size you need. It changes after you go to checkout. As a result, I mistakenly ordered the wrong size and now must attempt to return it.
Also, the product is not what I expected. It is MUCH thinner. Not a sweatshirt at all.
Fantastic site. I enjoyed looking through the selections and the purchase process was so easy. Delivery was a little slow do to Covid. Will buy again from this site
My only issue was that I was unable to use my card of choice.
I ordered two items - both Christmas gifts - one for my wife and one for a dear friend who recently lost her husband. I ordered them approximately 2 weeks before hand. Received them approximately January 8,2022. Ended up buying two additional gifts for the Christmas day exchange. The products appear to be fine; it's just didn't have them when I needed them.
So far so good! Upon arrival 2 out of 7 tops were too small.
It has been yes I have great have recommended to a couple of people
Very nice items. I know that I will be back. Love the sales!
This shopping experience was fun and easy. But I had thought I had bought blouses with sparkles in them. (some bling).
The blouses did not look like they did on the computer images.
Easy and fast shopping! I love JustFashionNow's inventory of clothing and accessories…there's something for everyone! All items are stylish and quality for the money.
I will be a continuing customer.
Thanks, JustFashionNow!
I am very unhappy about my order. First of all, there was no communication about when I would get it. When it finally came, the products were either too large, were not what I ordered, or of poor quality. The pants were awful and too large, the shoes looked like they were made of a cardboard material and the tops were too large for a medium. When I submitted a request to return, I received a detailed account of how to do that which would entail my paying shipping charges, and other charges to return the items back to China. Or they would refund me 15% of the total value of the purchase. Not good options. I will never order from this company again.
It took way too long and II loved 1 out of 3 items. The other 2 were not as they appeared to be on your website.
I bought it for the colors but it is so comfy! It's just cozy. I love wearing it. Thanks. I'll be shopping again.
The shirts I ordered did not have a finished hem on the sleeves. The styles were nice, but fabric was thin.
Also, the capri pants I ordered was according to the size chart, but they are too small for a woman. They might fit my 5 yr old niece.
Not the quality I expected. The fabric is polyester and does not give the quality like the photos
Beaucoup de choix. Des modèles exclusifs. Beaucoup de difficultés à commander un seul article.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Dear customer,
Sorry for the inconvenience.
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items).
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com