I was somewhat disappointed with items received, I didn't realize everything was to be dry cleaned. I normally do not purchase clothing that has this requirement, too high of maintenance. Some of the shirts ordered did not look same as on website. A couple were long-sleeved, where website had shown them as 3/4 sleeved. I doubt I will place any future orders.
Shopping experience was good but I didn't see anything about return policy if something doesn't work out.
I have been shopping here since 2019 and I must say that there has never been a time when I was disappointed in your products and services. They provide a wide range of fashionable clothing. It is really difficult to find fashion stores in the mall in my small town, so this online store is definitely one of the places you want to see if you are looking for a dress, coat or more. Not to mention, they often have great discounts throughout the year!
I have used this website several times to buy clothes. They always delivered fast! The products were of great quality and good price. They offer excellent customer service, also wrap their items and store them in a bag to ensure safe delivery. I had never written a review before, but I felt it was necessary since this website is a one-stop shop.
I ordered 5 dresses and one top. I didn't see any point in paying ridiculous shipping when I could just order a few more items. I had know idea what to expect.
To my delight. I followed the size chart for every item and they all fit great. One item was really bright yellow and I likely will give it away, and these are not clothes made to last several seasons. They are trend clothes and well they likely won't be trendy next year anyway.
I don't like the synthetic fabrics that you can't wash the fold lines out of in one washing, but that only happened with one dress. I didn't dry any of the items I purchased, not a necessary risk to take.
They are all as pictured and I am very pleased!
Very hard to look at clothing by type for example plus size maxi dressesb
Very well, all my order was faithful to what I saw on this website, I have never lost any package. The range is wide, it has some designs that are not easy for me to get in my city, which is a reason to buy here.
I ordered from Just Fashion on April 10 2020. It took so long to be delivered. Those dresses are like rugs. I should have known better. I just threw $126 for nothing. Beware people. You can better clothes at thrift stores.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
This is the second review I have left and I think I will continue to leave them for this company going forward. Nobody likes to get ripped off and looking at the growing number of reviews that is exactly what is going on. I sent my return back and paid for tracking and signage and they keep saying they haven't received it even though Royal Mail stipulates it arrived on the 6th June. It is now August! Absolutely despicable. How are they getting away with it? I will be looking into reporting them and suggest anyone thinking of buying from them steers clear. Rubbish products and no one who has a conscience works there.
Can you email us a photo of the mailing receipt, tracking number, shipping company name? We will check for you.
My daughter is happy with her new dress bought online here, she loves it so much that she does not want to take it off. I'll probably get something else for her and surprise her again. Good job on quality materials.
Ordered 2 dresses Aug 28. Received one within days. Yay! But no word on the other one. Both were paid for. I had to use chat to get an updated status. Issue was addressed. Hope to still get my dress. Thanks!
I liked the great quality of the dress fabric, we have bought with my sister several dresses for an event in this store, we got beautiful designs and a perfect size. This online store is highly recommended to buy women's clothing.
I loved the fact that you can check the size before ordering. It makes it much easier. There are certainly a lot of clothes to choose from in this boutique on the internet, very happy with the product upon arrival here.
Clothes look a lot better in pictures on the website. I am still missing 4 items from the original order which was a month ago. 3 of them are supposed to be shipped and a bathing suit is still "being processed"
Hope clothes are as nice as they look on your site.
I ordered off what I thought was a Canadian site, my mistake. Over two months later my order arrives and I have never seen such junk, The material used is basically the same as you would find on a Halloween costume. I do not understand how they get good reviews as after spending $250, I only kept one t-shirt and tossed the rest. The company name should be "Just Junk Now."
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
This is one of the best websites to buy fashionable clothes at a good price. I've been buying from them for 2 years now and they never disappoint. The shipment is always fast and the communication by mail also. I definitely recommend it to all girls!
Items took ages to arrive. When they did they were nothing like what had been advertised. The material was thin and colours disgusting. The sizing was not even close to being what it should.
I requested a refund. I was sent an automatic response saying I would receive details within 48 hours. A week later and still nothing. I have sent 4 chasers.
I think this is a scam and a rip-off. Do not buy from this site.
UPDATE: In order to help all those waiting for a refund or returns information, I have found the way to get these rip-off merchants to respond. You must initiate a dispute through PayPal or your credit card if possible. I started getting some action the same day. It took a couple of days for them to provide the returns address but I have received all sorts of replies since my complaint. Still waiting for my money back but I am confident that PayPal will help if they resist. Good luck. Get a refund and never use these people again.
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.
Love the many different choices! There is something for everybody! Prices are great too! This statement says it all. I have never ordered clothes without trying them on first. But, this was so easy as it is to form for sizes!
Scammers!
Purchased shoes, they sent the wrong size and couldnt care less.
Shoes costs $45, return shipping to China is $55. Their returns policy is a scam in itself, no one would use it so they can send whatever they like.
Australian sizes are completely wrong. I ordered a size 8, they sent a size 11. I've lost my money. Read their reviews online from multiple sites, just awful.
Be careful!
Please log into your JustFashionNow account first and then click Contact Us to submit your message.
Ordered two dresses two different sizes, looked beautiful in the pictures, took over three weeks to turn up in cheap packaging, thought I would return one but apparently went over their deadline so ended up with the two identical items, will not be ordering again from this cheap rubbish website from China, probably a sweat factory, please avoid.
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
I was very excited to receive my merchandise, what a disappointment. Colors and styles are great, fabric and sizing is cheap looking. I had 2 friends waiting for me to get my order. They did not like the quality. Thank you
Another scam site - I would love to buy the real products even at twice the price, why don't they improve their machinist's skills and quality of material and offer a fair trade? They just keep changing the company name and carrying on. Not worth 1 star.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Would you mind to share us more details which can help us to locate the problem and improve our service?
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online. Stay safe and have a good day!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Sorry for the inconvenience caused. I will forward the problem to our staff and provide you the better shopping experience.