JustFabReviews 10,358

This was BY FAR the WORST experience I've ever had trying to shop online, and I basically only shop online these days. I signed up for the VIP and tried FOUR separate times to place an order on your website, justfab. When I hit 'place order' it just returned me to the previous screen each time. I had to call and have an agent place the order for me! Then when I was enquiring about how to get to the 'skip the month's option the live agent CANCELLED my vip (which in turn then cancelled my order) spent 2 hours this morning trying to order a pair of shoes and all I got was $15 taken out of my account that I now how to wait up to 2 days to be refunded! AND in the 3 different people I talked to, not one answered my question on whether the site was having technical difficulties and if that was why it would not let me place an order. Otherwise I would have happily kept my membership.

Never been so upset trying to buy shoes before...

I got a pair of boots that I liked from just fab, and then before I know it after I've already paid for them and everything was done I look on my account and there is 3 CHARGES for 39.99! I called them like 5 times and finally got to talk to someone, they said it was for the monthly subscription... ok but that's only 39.99 not 39.99 3 times! Didn't get anywhere with their customer service and finally got to cancel my account... wouldn't recommend Justfab. Too much hassle and you'll most likely be getting charged for something you didn't buy.

I was going to order some boots on here due to low costs, but it REQUIRES you to automatically become signed up for a membership. When you look on the questions to see how to not be signed up it says to click on something that says you want to check out as a regular customer. Guess what? THE BUTTON DOESNT EXIST! Do not order from this company unless you want to have your money STOLEN because that is honestly all they are doing. They want to punish you every month you dont use there crooked company by charging you $40 a month. A complete disgrace! This company should be completely ashamed of themselves.

I have been a VIP MEMBER since the beginning. Today I cancelled and will be taking my business elsewhere. Jabber tried for MANY weeks to get my gift card codes with NO hello from any customer service way listed. On top of that they will NOT let you use any credits, including gift cards, for sale items or events! Supposedly a refund is being issued 4-6 weeks, so we will know then. Sad to see what was a good place to shop turn into an absolute disgrace. Be VERY careful in doing business with Just Fab these days.

Dear Just Fab,

I hope you are reading this, I've just cancelled my order because you haven't even dispatched it a full week after I ordered it and your call centre staff jus kept telling me it was on track for delivery in 7 working days. You use Hermes, there was no way they were getting that to me on time when they don't even have it yet! It would have been delivered to my roof or my bin on Friday when I've gone away, the event for which I ordered the boots.

In that time you've managed to send me 15 emails asking me to buy things as well as emails about this order - why isn't email guy in dispatch? You'd get stuff done quicker!

Your call centre is also in the Philippines so you can presumably pay people pretty much nothing which for such a big company is shocking.

Love, Lucy
Don't bother guys, it looks cheap and like a great idea but you'll be waiting a long time for that order!

I accidentally got in VIP membership somehow. I didn't even know till I checked my account and realized I got charged $39.95. I called to see if I could get a refund but he told me there is no way to get refund and he didn't even cancel my membership by telling me to use the credit I have now first. They should be able to refund me or at least cancel it now but still be able to use my credit since I already paid for it? This is scam, really messed up. I just want refund. I'm scared if they never cancel my membership and keep charging me. I'm a student I have to save money. I don't have money for this. Don't use them.

Placed an order 10/07/19 and paid for Express shipping. At end of placing order, stated I would receive order 10/10/19. On 10/10/19, got an email stating order would be delivered 10/11/19 and then another stating it would be delivered 11/12/19. Checked FedEx tracking on morning of 11/11/19, Order was still in Kentucky at FedEx and I'm in Texas. Call customer service and spoke with agent who tried to justify stating it takes 24 to 72 hours to ship and it still had time to be delivered. I asked for a refund for express shipping, can't. Asked for a supervisor... a lady very difficult to understand stated since I had gotten previous emails, she would refund express shipping as a 1 TIME COURTESY... like she was doing me a favor. I told her to cancel my membership as this was my first and last order. She stated well you won't be able to order at the membership price anymore... LADY Exactly my plans to never use again. Horrible experience... 4 days later and no boots after you pay for 2-3 day express shipping!

So recently placed an order for some boots which upon arrival were appalling and a really poor quality. Then this morning i'e had a notification from my bank to say that Just fab without my permission have taken £35 out of my account to apparently make me a VIP member. Following my call to Customer Service I was told it will take up to 5 days to get my money back... I am appalled and the is misuse of data. Surely that is an offence.

Seems like a good idea at first, until your credit card gets charged the $39, its nearly $55 CAD. Then you have to pay the $10.99 shipping on top! If you pay a month, they give you a credit of the $39 but a lot of their seriously low quality shoes are $45, so you have to pay the additional.
Also, they partnered with shoe dazzle, another low quality brand and you get their shoes without even knowing it until you receive the box at your house. The shoes are way too expensive for the quality, and their winter "boots" have no grip for Canadian weather, in other words, they have no tread and are slippery AF! I almost died walking on my sidewalk! If you manage to find a pair of shoes in your size, they won't last long if you wear them regularly cause of the quality.
Not to mention their cash grab, the fact that you can't cancel online. Not only do I have to call to cancel my own subscription, but they have hours of operation which makes it way harder.

Phone number for customer service just gives a bunch of "offers", cannot get a live person on the phone, chat feature extremely frustrating when I clearly stated their system would not let me apply my 7000 pts & fully charged my credit card
Advised them I needed a phone number where I could speak to someone & was given the same number that I said I could not get a live person
I've been a member for a long time & this is completely unacceptable.
End of chat person finally states can do what I originally asked. And ENDS chat!

I JUST CALLED TO CANCEL MY MEMBERSHIP AND AFTER THE LONG WINDED PLEASE DON'T LEAVE US SPEECH YOU'LL LOSE YOUR VIP CREDIT, THEY DEIGNED TO CANCEL ME. I THEN ASKED FOR A NAME AND REFERENCE NUMBER, I GOT THE NAME AFTER A LITTLE ASSERTIVENESS, BUT WAS PUT ON HOLD FOR 8 MINUTES WHILE THE POOR LITTLE LAMB WENT TO GET A MANAGER. TO GIVE ME A GODFORSAKEN REFERENCE NUMBER. APPARENTLY I HAD TO WAIT TWO DAYS FOR A MAGICAL EMAIL CONFIRMING MY REQUESTED IMMEDIATE CANCELLATION OF MY ACCOUNT. UNACCEPTABLE. JOSH L WAS ABLE TO PROVICE HIS WHOLE NAME BUT NO REFERENCE NUMBER FOR ONE CALL? JUST DON'T BOTHER MORE TROUBLE THAN ITS WORTH.
STILL WAITING FOR A MANAGER TO HOP ON THE PHONE WITH MY SIMPLE REFERENCE NUMBER FOR MY CSNCELLSTION OF MY ACCOUNT... STILL WAITING... STILL WAITING... OH MANAGER WHERE ARE YOU?