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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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JustFab is an amazing company. Easily accessible and very professional. I love all of the products.
They tried to get 75 follars from me. I it gave a an option bot to use membership. Had put in my information first said my last name was a problem then had to reenter my bank card number and i kept pushing order and it sent me to the same page so i kept pushing to order now i look at my bank account and it said three orders were pending! Something fishy about website all together i had to call and get my card cancelled. Haha they aint getting my moneyyy hahah.
Hello Madison,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Good quality and great styles. Will continue to buy from here for a long time. I'm totally addicted!
Hello Shawn,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
Mis botas a tiempo y baratas, ojalá mi hija quiera comprar conmigo por internet pues ella prefiere ir a la tienda.
Hello Miryam,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
I ordered two pairs of boots. Both fit well and were super cute. Love the boots I got and especially loved that they were only 20.00 a pair!
Hello Sarah,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
XO,
Daniel
I like everything I've purchased so far! My only issue is that the sales never work with your points.
Hello Lynn,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Your comments regarding our reward points will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
XO,
Daniel
I am never buying anything from JustFab and I will never recommend JustFab to anybody. My package got delivered to the wrong address and was then returned by the post office. However, JustFab did not let me know that my package has been returned till I called a month after and they wouldn't refund my money. $#*! $#*! website
Hi Jennifer,
Thank you for the feedback! We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
All I wanted was this one pair of boots for a low price of £5. Instead due to the bad way they promote their offers I now have spent over £100 on these hateful boots.
I have tried to cancel my membership and have found this impossible as each time I call I am on hold for so long, then I get disconnected each time I finally get to speak to someone.
You can only cancel the membership on the phone which adds to the cost. The number is not based in the UK where I am and it's a premium number and each time I call it costs a fortune. Its how they make money off you. Make it so impossible to cancel you stay in this membership and they steal money from you.
They should allow those wanting to cancel to do it online like any other company. But they dont.
They are scammers and I say they are not worth it for one lousy pair of boots. Avoid...
Hello Sharon,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I've spent thousands of dollars with just fab but today I'm done. It's technically not "free" returns. You have to pay a restocking fee. And if you want a store credit? Well you can try combine with the sale that's going on right then. VERY misleading. I found another shoe site I will be using instead.
Hi Haley,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I appreciate the customer service when I do not receive my purchases. My only concern is that deliveries of purchases take a while.
Hello Katrina,
Thanks for writing a review! Your comments regarding our shipping service will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
The site has been an irritant to use. I have purchased quite a few things from this company but have returned most of them and have even been less than satisfied with the items I kept. I wanted to redeem some credits so I placed an order just now. My checkout verified that I was using my credits, yet my order history says that my credits weren't used. I am very frustrated yet again with this site.
Hi Kate,
Thank you for the feedback! We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
The last three pairs of boots I caught the VIP Sales from my emails and each pair fit perfect. Within the last year I have saved over $700 on shoes and boots this is my favorite website to shop for my feet!
Hello Joyce,
We are happy your items are a perfect fit! Hope you have a fabulous day! We are glad you are enjoying our products! We are sure you look fabulous!
XO,
Daniel
Heel broke on the shoe during first wear. Walking normally and the back of the right heel on the thigh high boots broke.
Hello John,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Dean
Wonderful wonderful shoes, they are great every time I order form just fab. And I feel like they are one of a kind not everyone has the same shoes your wearing.
Hello Ebonie,
The team here at JustFab is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!
XO,
Dean
I am very happy with my purchase, I bought items for my daughters and myself. Everything fits all of us well, we are very different body types and sizes. We love the different styles JF offers.
Hi Kathy,
Thank you for sharing your wonderful experience with us! We aim to cater to all shapes and sizes to make our members feel amazing and confident.
XOXO,
Jane
Julie was just fab. She was quick and courteous and resolved my issue. I am very appreciative of the help I received on the chat... which is rare these days! Thank you.
Hi Kimberley,
Thank you for your lovely review! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.
XOXO,
Jane
Boots all fit well and look fabulous! Completing my Fall/Winter shoe wardrobe. Can't be the price or the great sales
Never disappoints
Hi Jennifer,
Thank you for your awesome review! We are so fortunate to have members like you who continuously admire our products and services. Have a FABulous day!
XOXO,
Jane
Always am happy with my purchase. Very satisfied with my purchase
Hello Monica,
We are happy to know that you are satisfied with your purchase. Have a fabulous day!
XO,
Dean
Site failed to deliver 8 orders over a 6 month span. Refunds take 4 to 8 business weeks. One refund was completed in 24hrs while 2nd refund took 6 weeks--even after all packages had been returned to vendors 45days prior!
Supply Chain Operations issues failed to deliver packages to a valid and simple United Stated Postal Service (USPS) address. These issues only started to occur in 2018 and 2019.
Suggest switching from smart post shipping and company deal with USPS directly or HIRE new shipping department staff! Can not do business with JustFab or Shoedazzle any. More as they have forgotten how to treat loyal ONYX VIP Members. Feel free to contact me!
Hello Krestal,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
The jeans are good fit. Got some compliments on the sweater also. Disappointed that the shoes I wanted was not in my size.
Hi Trudy,
Thank you for the 4-star rating and for writing a review! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lynne,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Daniel