I accidentally got in VIP membership somehow. I didn't even know till I checked my account and realized I got charged $39.95. I called to see if I could get a refund but he told me there is no way to get refund and he didn't even cancel my membership by telling me to use the credit I have now first. They should be able to refund me or at least cancel it now but still be able to use my credit since I already paid for it? This is scam, really messed up. I just want refund. I'm scared if they never cancel my membership and keep charging me. I'm a student I have to save money. I don't have money for this. Don't use them.
Hello Nao,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy