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Needed tires
Phone number for customer service just gives a bunch of "offers", cannot get a live person on the phone, chat feature extremely frustrating when I clearly stated their system would not let me apply my 7000 pts & fully charged my credit card
Advised them I needed a phone number where I could speak to someone & was given the same number that I said I could not get a live person
I've been a member for a long time & this is completely unacceptable.
End of chat person finally states can do what I originally asked. And ENDS chat!
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Hello Candy,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy