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I JUST CALLED TO CANCEL MY MEMBERSHIP AND AFTER THE LONG WINDED PLEASE DON'T LEAVE US SPEECH YOU'LL LOSE YOUR VIP CREDIT, THEY DEIGNED TO CANCEL ME. I THEN ASKED FOR A NAME AND REFERENCE NUMBER, I GOT THE NAME AFTER A LITTLE ASSERTIVENESS, BUT WAS PUT ON HOLD FOR 8 MINUTES WHILE THE POOR LITTLE LAMB WENT TO GET A MANAGER. TO GIVE ME A GODFORSAKEN REFERENCE NUMBER. APPARENTLY I HAD TO WAIT TWO DAYS FOR A MAGICAL EMAIL CONFIRMING MY REQUESTED IMMEDIATE CANCELLATION OF MY ACCOUNT. UNACCEPTABLE. JOSH L WAS ABLE TO PROVICE HIS WHOLE NAME BUT NO REFERENCE NUMBER FOR ONE CALL? JUST DON'T BOTHER MORE TROUBLE THAN ITS WORTH.
STILL WAITING FOR A MANAGER TO HOP ON THE PHONE WITH MY SIMPLE REFERENCE NUMBER FOR MY CSNCELLSTION OF MY ACCOUNT... STILL WAITING... STILL WAITING... OH MANAGER WHERE ARE YOU?
Rachael F.'s review of JustFab earned a Very Helpful vote
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Hello Rachael,
We would like to offer our deepest apologies for the trouble you experienced with JustFab. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy