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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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If someone with some authority would like to contact me I will be glad to give them all of the gory details.
To get the great prices you need to be a vip member. Yes, they do charge you every month but that money "credit" goes towards shoes you buy. Heres the catch. If you wanna stay a member but not pay when they want you to just skip every month. You can skip as many times as you want as long as you do it before the 4th of each month. Yes, i forgot to skip every now and then but thats ok, i just save my credits until i need a new pair of shoes. Its simple
Hello Nash,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XOXO,
Clark
I dont think think I will attempt to order from JustFab anymore. Everytime I find a pair of shoes/boots/flats/ or heals that I really really like JustFab NEVER has them in my size or the color I want. They have always been "OUT OF STOCK" I will even go back a week or two even a month or so later, periodically checking if they are back in stock. NEVER. So I quit. If you're going to advritise product, at least keep it in stock. Or take it down.
Hello Nikki,
All feedback is important to us. We strive to provide excellent customer service, so our Member Services team will be contacting you within 48 hours to resolve your issue.
Best,
Clark
Thank you for the chance to have beautiful shoes at an inexpensive price. I Love Justfab the customer service is very helpful and responsive.
Hello Tammy,
JustFab promise to serve you with excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!
XOXO,
Clark
The sizing of the clothes were off. Examples: I purchased 2 pants in the same size - one fit the other didn't. I bought tops in bigger sizes and the body was roomy (which I loved) but the arm pits were tight (I literally broke a sweat trying to get it off, I got so frustrated to the point I started crying).
My first thought was that the shoes were cute and I couldn't believe these shoes were only $15 each but within the month of wearing them I realized you get what you pay for... majority of the shoes are uncomfortable (like wearing over engineered cardboard but cute to look at) and the 2 pairs that were comfortable, the stubs/grips on the heels came off.
Hello Tanya,
Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Clark
Its an online store but you can't cancel online. That's the most cash-grabby idea. They are literally banking on you to forget to cancel so they can swindle out more money. So frustrating. And the shoes are cheap do even when you do buy some they aren't worth it.
Hello Natalie,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will be sending a private message to you shortly to assist you.
Best,
Ivy
Shoes and clothes are nice i love the styles
Shipping is fast im always pleased with my purchases :)) ))!
Hello Vanessa,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I purchased some pumps and sandals. The pumps are great. Had to send the sandals (mules) back as the size was too small in the toe area. Exchange was really easy.
Hello Alysia,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
I love the clothes the returns and the prices recommend to any online shopper. The products are always good quality and fit so well. The reward points are fun to receive for next orders.
Hello Dawn,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
Im a VIP Member. Got a pair of cute short boots but the ankles were stretched out and there is a prob with the inside right toe. Called to get return label was told I would be charged full amount due to it being a promotion & I wasn't exchanging for another. Then was told I had to track it let them know when they got it so I could the refund!?! Are u serious!?! U dont know when u get it!?
Hello Susan,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I purchase the shoes on sale but when they arrived they all cost full price. I had to return the box and go buy something for the event I was going to.
Hello Stelvania,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy
Great Picks for me with exception of one shirt. The maroon one. I am not so in to designs on my clothes but I will wear it. I felt like my stylist really listened to me and understood me.
My hat came in a bag, not a box. It was bent, damaged, & the seem was unglued. Very unsatisfied & not able to wear/use it.
Hello Abbey,
Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Shoes fit perfectly and are comfy. Love the style and look. So far haven't had any problems with shoes that I've ordered from JustFab
Hello Rania,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy
You can call and call and call, but they will either make you wait forever trying to give you a deal to not cancel. I tried canceling about five times now, and just can't do it. They suck!
Hello Tina,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy
Impressed with the quick response, great customer service and quality of all products. Thank you for taking the time to make sure I'm completely satisfied no matter what the circumstances are. Great job to the Just Fab team!
Hello Tingerle,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
Love my order, and it fits perfectly, and I will let my friends know about just Fab there merchandise is perfect and at a great price.
Hello Sarah,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,
Ivy
I received an email stating The item I ordered was out of stock and my money would be credited to my account. After attempting online chat multiple times as well as calling and being on hold forever, it's been over 30 days and I'm still out $40.00. Not pleased
Hello Sherri,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Cute clothes, good fit, fast shipping, decently priced. Most of the clothes fit that I ordered, somewhere were a little big or tight, but shipping was very easy and was able to get credit to get something else. So be sure to read the reviews because it's very helpful in letting you size, proportion and fit.
Hello Heather,
JustFab is always happy to serve you! If you have any comments and suggestions regarding our services and products, please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,
Ivy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Clark