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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Love the styles offered and if you hit a sale the prices can't be beat! Easy returns too if something doesn't fit right.
I'm pleased with my purchases always have been. If I had a problem they fixed it immediately. It's been a pleasure to look and purchase shoes
Hello Cristina,
It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
I love shopping but The shoes I have ordered aren't the right fit even with my size 10 and I havent seen alot I like anyways... not really interested anymore... I want to cancel my account.
Hello Taylor,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Don't want to be in no club to take my money every month I didn't make a recent purchase I don't want anything from you all
Hello Sabrina,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. We know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I accidentally forgot to skip a month on JustFab's website, so I was charged the $39.95 fee. I called to see if i could get a refund, as i am a college student and really need every cent i can get, and they told me it was impossible for them to give my money back & that my only option was to use the credit to purchase something else from them? This policy is absolutely ridiculous and is frankly just a method to scam people out of money. Absolutely do not use them.
Hello Kelly,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I ordered a clutch on the first of June and never received it in the mail.
I have no idea why this is saying that the purchase date was July 10 because I haven't ordered anything since. I will not be ordering from JustFab again and will be canceling my membership.
Hello Alli,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Worst customer service I have ever come across. Be sure that if you cancel, they don't keep on charging your credit card.
Hello Mary,
Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
I loved how quickly I received my purse. Although the quality wasn't that great. The handles are coming off and the interior lining has separated.
Hello Ebony,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will be sending a private message to you shortly to help you out.
Best,
Ivy
When I signed up I didn't realize it was for a monthly $40 subscription. Overall, the clothes and shoes are really low quality and I ended up donating most of them. It also sucks that I can't just unsubscribe from the service online. Oh and to make matters worse the monthly opt-out button stopped working and I had to call customer service to get my money back and it happened so many times that they wouldn't let me skip the month anymore. I eventually called to cancel for good and had to be very firm and finally I was free from this awful company.
Hello Arielle,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will send a private message to you shortly to assist you.
Best,
Ivy
I wear a 9 and I purchased a 9 1/2 shoes and they are still too tight. I bought size 9 boots and they are too tight. I bought gym shoes 9 1/2 and one shoe is smaller than the other.
Hello Fe,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
It's no reason to have a membership. It's inconvenient and unnecessary. You can skip having money taken out of your account which is a waste of time.
Hello Chaundra,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will be sending a private message to you shortly to help you out.
Best,
Ivy
I was a "VIP Member" for over two years. I have purchased almost everything from their female line including shoes of course. The quality in general is cheap, faux, and almost never true to size! I wouldn't mind so much but I can get a real leather and name brand boot at DSW for the same cost! Too expensive for what your getting. I also have two little girls and gave FabKids a try. Just as bad if not worse with sizing! Customer service lacks and wow are they rude. They also make it impossible to cancel your membership. You cannot cancel online like most online companies such as Amazon. They make you call one of their "fashion consultants" to cancel and a man is on the phone who can barely speak English, who won't stop harassing you to not cancel! I ended up returning my entire last order and canceling my VIP membership all at he same time. They refused to refund my credit card from the order I returned. They would only issue a "store credit". I finally go to use that credit today after a year! I didn't want to buy anything more than my credit - not with it - and on the very last page there are 2 boxes you have the option to check off to become a VIP member. I DID NOT check them. I also paid REGULAR price for the items. Including my credit my order came to $2.62. They charged my card I confirmed. After order was processed a new window popped up welcoming me back to VIP. I was beside myself because I double checked the boxes were NOT checked off. I am so angry. I specifically made sure I could use my credit and purchase items from justfab without having to be a VIP Member but yet again they do things without authorization and forced it. Now I have to call one of their "fashion designers" and speak to someone who doesn't speak English and get into it with them. This company is a rip-off. Read other reviews and articles about them. I hope this company gets sued and goes bankrupt. Owners deserve it.
I had a terrible experience with JustFab. I kept being sent the incorrect shoes (both size and style) or my order would get cancelled because the inventory listed on the website did not match the inventory in the warehouse. I tried to get the shoes I wanted three times and then asked for a refund. Would not recommend.
Hello Andrea,
We’re sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy
Its a beautiful watch but it leaves your skin all smelly and stained green, dont even wear it. Very dissatisfied
Hello Jeanette,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Always good shipping and service. I am not 100% thrilled with the quality of the clothes, shoes and bags, however.
Hello Darla,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I decided to buy some jewelry from just fab since I had been happy with their other apparel. Damn was that a mistake. Some of the rings look dollar store cheap, one necklace broke as soon as it cam put of the package, the other later that day as I was wearing it. The one ring I really liked fell apart after 8 weeks. Wasn't worth it to me to try and return 2 necklaces, especially because the reason I know the second necklace broke is that it was suddenly missing from my neck about 6 hours later. Their clothes and shoes are ok to good but please dear God DO NOT BUY THEIR JEWELRY. Oh, also, icing on the cake, the rings lost their luster within a week. I think that's enough said.
Hello Constance,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I have always had an excellent shopping experience with JustFab! I love all my shoe collection! I can not let a month go by with out shopping for my shoes and purses. Thanks to my niece, she introduced me to you guys!
Hello Ana,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,
Ivy
Great selection. Website is easy to use! Shoes always fit as expected. Clothes are quality made and selections are fashionable.
Hello Amy,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
All of my shoes fit perfectly. I especially liked the loafers. The boots have a comfortable fit on my calves.
Hello Alisia,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy
Customer service representative not only helped me to fix my problem but ensured me the timeframe that it would be handled and how to proceed if something wrong.
Hello Athena,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Suzanne,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy