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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I havebpurchased from JustFab for several years. All shoes and clothes have been true to size, with a few minor exceptions.
Everything is great but what I don't like is that the points you build up u can't spend unless you buy something and you only get so much off of a item but if the points are there I should be able to spend and pay for shipping but the points only add up to one item when I know I have spent way more than the points I have
I was dissatisfied with the fact that I was directed to go through Facebook to confirm that I was who I said i was in order to order and there was no option but to call customer service. That signals to me that the site is not secure and someone else could possibly use my membership to place an order. Beside I don; t want to be forced to use Facebook for anything!
Hello Dianne,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Too pricey for a membership and then you only get credit for a less amount that what was actually paid for membership.
Hello Alma,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I sent this item back because it was very small. I followed the directions online exactly. I Never received a refund.
Hello Ashley,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The site is awesome to use seeing that you can Filter it down to exactly what you need. The deals are great, I love that I can skip the month and still purchase whatever I want. Shipping is always within 7 days. My shoes always fit perfectly and comfortably, this site is definitely a win!
Hello Princetta,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I really like Justfab because the designs are very cute. Sometimes the shoes are a little uncomfortable but overall great!
Hello Annie,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I really like justfab the price for their shoes are very affordable and they are really cute shoes any different shoes to choose and colors
Hello Alisha,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
They charge money every month on customer's bank accounts without authorization and than they don't even provide a full refund. Don't buy on their website
Hello Martina,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Customer service is non-existent, they don't clarify what items are covered by the credits ($40 a month, every item SHOULD BE purchasable with credits) and my package is going to take 14 days to arrive. Save yourself the headache and seek a monthly fashion site elsewhere. Justfab is NOT THE ONE.
Hello Andrea,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will be sending a private message to you shortly to assist you.
Best,
Ivy
They do not actually give you credit for the 39.95 monthly charge. You will pay something! And NO refunds. They got me for $80. I tried to buy a $19 pair of shoes from that credit- they wanted $10 more! Do the math! Im telling everybody.
Hello Valerie,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will reach out to you shortly to help you out.
Best,
Ivy
Dishonest, rude and untrustworthy. Not clear what's covered by credits and what isn't. Their business model is very much built on deception.
Hello Stephen,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I found this page on Instagram and found a couple of pairs of shoes that are really liked so I decided to buy them. When they got here my mom told me to make sure that there wasn't a monthly fee so I went on to the website and logged into my account and found out that they automatically made me a VIP member which has a monthly fee of $39.95. I did not sign up to get charged $40 per month for a site I could only find two pairs of shoes that I liked on. When I called customer support to cancel my account and explained to them what happened, they told me that I was taking advantage of their VIP promotional prices so I could just get these shoes. I told the lady if she really thinks that I'm taking advantage of their site that I could just return the shoes and I would be glad to get my $40 back. To which she replied "no no you don't have to return the shoes we'll go ahead and cancel your account for you".
I'm glad I caught this on early. Hopefully they don't charge me anymore.
Hello Max,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I sign up which I thought I sign up for the site, haven't anything from them and have multiple payments coming out of 44.00 I won't b letting this matter go
Hello Margaret,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I would but less then 1 star if i could
I bourght shose in january and its september i got no refund my shoes didn't arrive. I phoned them and got told that my acount was cancled like i asked then i phoned about 4 more times and asked to speek to a manger and the person on the phone hung up on me so i phoned back and they kept making exscusise about this and that. There liers and very rude to there customers
Hello Lydia,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
Flaming mad right now. I have been a member for THREE YEARS. Part of JustFab's contract is they are supposed to send emails reminding their clients to skip. I have caught them out before and remembered but this time around no dice. I forgot because I was on vacation for labor day weekend. I went to the representative because I could not afford it this month. While the bot? Argued with me on it until I pointed out this was fraud. They gave me some BS about it being a "legitimate" company to which I had to say a legitimate company would offer their longterm loyal customers refunds FOR THEIR SYSTEM'S BUG. On top of it when I canceled my membership, the witch had to gall to remind me that when she doesn't have the funds she skips the month. Yes. I would have skipped this month and continued to use JustFab if you had held up your end of the contract! Reprogram your bots and stop being shady and sporadically sending out reminder emails. I think I got my refund but will be contacting the bank anyway with screenshots. Can't trust a company who thinks this is acceptable.
Hello Morgan,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy
My mother does not know English and she saw this page on Instagram and she fell in love with some sandals and boots. So I was so nice to lend her my bank card so she can purchase the shoes. She saw that it said 2 pairs for $29 so I said ok heres my card. Since she doesnt know English and she didnt know anything about that VIP membership. After she did her purchase I checked how much she spent and what she bought. Then I see that she joined the VIP Membership. So right away I cancelled the membership online and then I called to ask if its cancelled but no one answers and I'm on hold. I called so many times and no one answers. So since I cancelled that Membership, so now what am I going to get my money back? I NEED MY MONEY NOW!
Hello Jasmine,
We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will reach out to you shortly to assist you.
Best,
Ivy
I ordered two pairs of shoes which I'm in love with, but I only received one pair. Which was in July. I waited and nothing. I emailed customer service somewhat of what I could find. They emailed me back and said they will get in touch with me soon and never did. I just want my shoes!
Hello Lex,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via private message within 48 hours.
Best,
Ivy
I try to buy some shoes with the credit I have and extra money from my VISA, but it keeps saying that the address in my bank doesn't match with my billing address, i called the bank and they tell me is a problem with JustFab because is the same address on my account. I chat with someone called Daniel on client services and he tells me that the problem is the bank... I explained I already talked to the bank and the problem is not them and he tells me there's nothing he can do.
Anyways, now i can't use the credit I have with JustFab and I'm going to lose $39.95 USD which maybe is not a lot, but I feel like I'm being robbed and JustFab simply don't care.
Hello Diana,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
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Hello Candice,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy