Morgan H.

I have been using Fragrant Jewels for three years (and admittedly probably will still use them) and normally think their customer service is wonderful. But not right now. It has really never been this hard to get in touch with customer service as it was this time around. Their website had an error which resulted in me stupidly trying four times to run a purchase, because I was informed my credit card information was incorrect. (I know I was in the wrong here.) As soon as I noticed my mistake, I got into contact with them through their website about the error. This was Sunday evening. When I had no reply on Tuesday, I attempted again and went through their FB page as well. It was then I threatened to go to my bank if I had heard nothing since I knew they would ship after today. Someone must have read it because this morning the order was cancelled! But no reply. I had to call their customer service line where the representative I spoke to was SHOCKED I had to contact them so many times and got nothing. He was very kind and helped me out. But as of right now, I have yet to receive no acknowledgement emails or through the Facebook page. It should not be this difficult to contact customer service and correct an issue due to their website. I should also not just be hearing from them only after I post a negative review - which I am sure is the case here. This review was 100% preventable by doing your job. In conclusion - great product, horrible customer service.

Edit: I would like to amend my review from three stars to two stars because they decided to send me FOUR emails asking how they did meaning they closed my issue without talking to me and then had the nerve to send me a FB advertisement despite never addressing my concerns. Finally someone had the nerve to tell me she would gladly assist me. WHERE WERE YOU WHEN I HAD MY INITIAL CONCERN? Are irate customers more important than loyal ones and in order to be heard you have to curse and scream? That a messed up model! Online customer service needs a revamp for failing this spectacularly.

Flaming mad right now. I have been a member for THREE YEARS. Part of JustFab's contract is they are supposed to send emails reminding their clients to skip. I have caught them out before and remembered but this time around no dice. I forgot because I was on vacation for labor day weekend. I went to the representative because I could not afford it this month. While the bot? Argued with me on it until I pointed out this was fraud. They gave me some BS about it being a "legitimate" company to which I had to say a legitimate company would offer their longterm loyal customers refunds FOR THEIR SYSTEM'S BUG. On top of it when I canceled my membership, the witch had to gall to remind me that when she doesn't have the funds she skips the month. Yes. I would have skipped this month and continued to use JustFab if you had held up your end of the contract! Reprogram your bots and stop being shady and sporadically sending out reminder emails. I think I got my refund but will be contacting the bank anyway with screenshots. Can't trust a company who thinks this is acceptable.

I ordered two dresses online on September 26th with the knowledge it would take 7-15 days to process and then 6-8 days to ship. I paid for expedited shipping. Thirteen days in, they told me that one of the dresses was out of stock and asked if I wished to wait longer. Not knowing how long, I stupidly agreed. I did have two questions though: 1. If they would refund my expedited shipping (a measly $1) since it would be late and 2. That I noticed they were still selling the supposed "out of stock" dress and if it was common practice. I asked the second because while I didn't mind waiting, I wanted to know if I would have to account for buffer time in the future. Of course, that question was completely ignored. The first was answered by telling me shipping was free. I pointed out it was not, and they replied refusing to give me shipping citing that it only counted after the item shipped. Fine whatever, it was a dollar. That should've been a warning sign though! So a week later, now nearly 3 weeks after I ordered, I decided to refund the order. I got a message when I clicked the refund button asking if I wished to continued, because my items were "packaged". Curious, I opened a new support ticket to ask about it. I told them point blank I wanted a shipping date or I would refund the order. I got a reply apologizing for my inconvenience and that one item was indeed out of stock, but the other was not. I then got a long wall of text telling me I could essentially wait 10-15 days, get a refund in 7-14 days, or find a replacement item. I told them I didn't want the replacement item, especially after realizing I would still have to play a guessing game as to if the item was out of stock or not and that I would like them to ship the item that was in stock and that I fully expected them to pay for the standard shipping for the inconvenience. Again, they refused, stating the items would be shipped together - meaning I would have to hope the other dress didn't go out of stock during the wait time - and that they had TOLD me in a previous email that if the processing time was 3 days then it was in stock. What? So to recap: 1. They blatantly lied to me on telling me something. Believe me I checked. And 2. They expect their customers to know that 3 day processing time = in stock and 7-15 day processing time = out of stock. Ridiculous. What's more, they changed the new processing time to 5-10 days in the course of one email chain. So what is it? Can I expect to wait a FOURTH week for you to either ship it of a FIFTH? Not that it matters at this point. So I asked for a refund. I got a refund confirmation email within 15 minutes, but was told it would be still 7-14 days and it would essentially depend on the credit card company. I think I am going to call the company now and report potential fraud at this point. If I can't expect them to have an item they are selling on their website to be in stock, how can I trust these goons to process a refund in a timely manner?

EDIT: I also want to amend this review to show that Dresslily enjoys gaslighting their customers. Exhibit A is the comment below telling me about their processing time despite me acknowledging in this very review that I was aware of it and was happy to wait the 7-15 days. However, I will say this, the refund came through. Why they felt the need to privately message me on here to tell me that is extremely troubling, but hey! I got my money back.