Joss & Main

I attempted to order a printable gift certificate for a birthday gift, but the website was very vague in the directions about printing versus sending it via email. I finally got the order to go through, only to have nothing in my "inbox." When I finally got hold of someone later on (too late to give the gift), they told me there was no way to get a refund. This was after I had already had to purchase a second gift certificate from another company just to have something to give as a gift. I will never use this site again.

I already have two of these pillows and a chair to match and they are so lovely in my living room. Just had to order another pillow. Everything I have ordered from Joss and Main in the past has been of excellent quality and so beautiful. You will love whatever will fit into your décor and will receive the raves that I do. The service, free shipping, easy returns make it so easy to buy from J&M. Thank you Josh& Main! Merry Christmas!

I absolutely refuse to order anything until they put a search feature on their website. I want to be able to look at ALL the daybeds - not just the one they include in a particular collection. It frustrates me to distraction that there is no way to search. I mean, I get it - they want to force us to scroll and scroll through everything, hoping we will impulse-buy something cute -- but don't they see that we may be looking for something specific? And if we can't find it, we'll look somewhere else? C'mon, Joss and Main -- give us a search box!

It is absolutely bad business not to be able to return an item for a full credit, minus the shipping. In addition, it was not until the last screen in the checkout process that teh '$150 Additional Shipping' fee populated on the screen, on top of a $9.95 Standard Shipping Fee. Together the shipping costs seem exorbitant for a relatively small coffee table. I will likely not shop at Joss&Main again for these reasons. I just really wanted the particular item that I ordered and could get it the fastest from this site.

My wife is in love with Le Creuset cookware and when she saw a pot that is averagely priced around $600 for the price of $125 she quickly bought the cookware & funds were taken from our account. The company and website tried to say they made a mistake on the price & that the product was not available now. You cannot change the price of something after a customer has made a purchase or remove it after the fact. This company & their customer service sucks. Don't buy from them & I'm reporting this to the BBB.

At first everything went so smoothly. I placed my order and got consistent updates on when my couch was going to arrive. Then they day my couch was supposed to arrive it has been a nightmare. My couch was marked as delivered for a front porch drop off, but when i get home no couch is in sight. I had to call customer service multiple times just to figure out what was going on. Finally i got hold of someone saying shipping had my couch but did not drop it off because of weather conditions... (Then I should not get notifications saying its delivered). So i get a reschedule date only to find out that my couch was sent away on a salvage truck... two days before my rescheduled delivery. I couldn't believe it. Now customer service has no answer for me and my agent won't answer my calls. I have been notified that i am getting a replacement but it has been a nightmare. Stay Away!

I ordered a sofa that i had been watching, it was reduced from 999 to less than 350. I waited till the next day to order because I am not an online furniture type of person. But I took the plunge and purchased the sofa. I received an email saying the sofa price was wrong and I would not be getting it but would get my money back! Several emails later, they absolutely refused to sell me the sofa at the advertised price. Even though the sofa was at that price for 2-3 days, they still refused to sell it. They offered 20% off another similar item.
I also think the "was" prices are often times incorrect. There is never enough info on construction, content, etc.; foam. Wood and fabric is pretty much the basic description you get on the site.
A lot of their inventory is available on other sites, I have found several of the bedding collections on bedbathandbeyond.com at lower prices. And a much better return policy!

I love Joss and Main for their selections of merchandise and furnishing for indoor as well as outdoor. They offer style and product at reasonable prices and wonderful sales.
I have not experienced any problems with delivery and my orders have arrived in perfect condition.

Today, July 10th, 2014, I ordered four beach towels at 10:45 a.m. By 11:01 a.m. I still had not received a confirmation. I clicked again "Place Order" - nothing happened except for telling me that I should not click that button more than once to prevent more than one order going through (how about getting a better computer system for your customers: Finally I received a note with a confirmation number for my order and pointing out in that same note that my order could not be retrieved. Could anybody please explain to me what the use of such a Website is - of course a rhetorical question. Obviously the Company does not need business. Don't tell me the sale was not on anymore. If it's on the Website, it's ON. Don't need that waste of my time. Can get same merchandise from many other sources.

I've ordered three things and still waiting for the third, but the two pillows I ordered don't look like they did in the photos on the website. The first pillow clearly looked embroidered with "bling" and when it showed up it was printed fabric. The second pillow I ordered specifically because it was a bright sapphire silk. What showed up is a dull navy. Unacceptable. I'm unsubscribing from their daily, sometimes twice daily, emails.

Bought IMAX "rustic" dining table for $400. It is the cheapest piece of crude ever. Mad from the wood that skids are made and very flimsy. Some of it wasn't even stained so I mixed some paint and water and finished it. It can barely hold our plates and elbows. Creeks and squeaks with every touch. Pretty but not a dining table.

I had been looking for a quirky floor cabinet for my bathroom and I found the perfect small chest of drawers. It was a bit more than I wanted to pay but I 'adjusted' my thinking and ordered it. The delivery was prompt and the chest was in perfect condition. For the first 24 hours it smelled like oil based paint but it all cleared away.
The only reason that I didn't give them five stars was because they don't have a Search option. I guess they feel that I might buy more if I have to wade through all their different categories.