Nick D.

At first everything went so smoothly. I placed my order and got consistent updates on when my couch was going to arrive. Then they day my couch was supposed to arrive it has been a nightmare. My couch was marked as delivered for a front porch drop off, but when i get home no couch is in sight. I had to call customer service multiple times just to figure out what was going on. Finally i got hold of someone saying shipping had my couch but did not drop it off because of weather conditions... (Then I should not get notifications saying its delivered). So i get a reschedule date only to find out that my couch was sent away on a salvage truck... two days before my rescheduled delivery. I couldn't believe it. Now customer service has no answer for me and my agent won't answer my calls. I have been notified that i am getting a replacement but it has been a nightmare. Stay Away!