I attempted to order a printable gift certificate for a birthday gift, but the website was very vague in the directions about printing versus sending it via email. I finally got the order to go through, only to have nothing in my "inbox." When I finally got hold of someone later on (too late to give the gift), they told me there was no way to get a refund. This was after I had already had to purchase a second gift certificate from another company just to have something to give as a gift. I will never use this site again.