JJ's House

After two to three weeks after ordering my prom dress they emailed me saying that my credit card I used was challenged? They just told me that they canceled it and if I still wanted my dress to order it and pay with PayPal. They only emailed me this after I emailed them asking if my dress had already been shipped. Yeah so now I'm stuck with no prom dress! Hope this company gets there $#*! together because I don't plan on ever buying from them and if any one of my friends try to even buy from them I'll tell them their wasting their time and money.

Honestly I didn't see any bad reviews on this site until after I had placed my order on jjshouse.com. I just received my package (within 4 days of ordering) and I couldn't be more pleased. The overall total worth of the items was under the threshold for customs, so I didn't have to pay (make sure you research that before ordering) and the items actually exceeded my expectations for quality. I ordered jewelry for my bridesmaids and my bridal veil - no dresses or other clothing. The veil is beautiful and has beading that they didn't show in the stock photo. The jewelry had one dented bead (out of four packages), but with pliers I was able to push the rhinestone back to where it had been - I'm sure this was from shipping the product. I'm not saying I'll use them again - too risky - but I am definitely happy with what I did receive.

Took a bit of a chance buying from jjshouse, especially after reading bad reviews after my order was already placed. But like all things with risk there can be great reward. I got the exact colour i was hoping for without using a colour swatch, the style was what i ordered and the worksmanship was great. It is bigger than i needed, but then i ordered adding a few cm's on just incase, it also arrived really quickly in a good packaging.

First, I have been in the process of returning a dress for 7 weeks. They wanted a picture of the dress on my daughter before they'd consider the return. Then I finally got to send it back and I was never credited. I emailed them again and multiple times they said they hadn't received my package. Luckily I had a tracking number and miraculously they found it but then only reimbursed me for half. Luckily I track these things. I emailed again. Not they have refunded more but I'm still missing $24 which now becomes principle. Never shop there unless you know you will definitely not need to return it.

It was hard for me to shop for MOB dresses in department stores as I am disabled but JJ's House had a great selection in many styles and colors. The best feature is the ability to try on dresses at home and determine what style, color and size best suited me. The dress I finally chose was comfortable, true to size, and a wonderful color for a summer wedding. My family liked the dress as well. In all, shopping at JJ's House is a great experience and I will come back to shop again soon.

Has anyone with an issue had a successful return and reimbursement? I received a horribly made dress that is unwearable. I'm now in my third "inquiry" to request a return form. No phone number on the website? No direct way to contact without submitting an inquiry that will supposedly be answered in 24-hours? This website is a SCAM. I've never posted a customer review in my life but this "return" process is beyond ridiculous. Had I done some research and read a review like this I would not have placed an order.

I am so very happy with my decision to use JJs House for purchasing a mother of the bride dress for my daughter's wedding. I was not having success finding a dress in traditional department stores, as many dresses made me feel frumpy and old, so I looked on-line. While reluctant to purchase a dress that I did not try on--It was the best decision ever! After reading reviews,. I opted to have use the custom fitting. The dress fit like a glove. I felt beautiful, and received so many compliments. I would definitely recommend JJs House for anyone!

I can not speak more highly of this company!
I ordered my bridesmaids dresses - 3 dresses custom measured and they are all PERFECT! Great quality and such a beautiful dress at such an affordable price i am so stoked!
Before i ordered i chatted to someone online and since ordering have spoken to someone from your company, all correspondence has been dealt with, within 24 hours and answered all of my questions! The dresses were ordered and delivered to my door in Aust in under 2 weeks! Cannot ask for better service then that!
Thankyou JJs house
From One Happy Bride to Be:-)

I wanted to let everyone know how disappointed I was with the hat that I received from jj house. I was expected a quality crafted hat that would fit me. The hat fits my doll and I do have to find somewhere to purchase another one for a event. Sending it back would cost me more money. I did learn a great lesson to read reviews before I do something on line. Sad to say that the picture and the hat are totally misconceiving. Be ware people.

They advertise "worry free returns" but this is bull$#*!. They wont refund the full amount based on hours since order, as opposed to business hours. They are in china so you have to pay a lot for shipping, and then you pay again for customs. I accidentally ordered two of the same pair of shoes and reached out, was not told until after that I wouldn't get a full refund, was not warned I would get charged customs, and so I paid over $60 for shipping, and paid $135 for one $#*!ing pair of $#*!ty made in china flats. I'll never use this company again, and I suggest you find a better less sketchy place.