JJ's House

Prior to ordering my wedding dress and veil from this company, I emailed them several questions which the reps answered courteously and in a timely manner.

Then I proceeded with my purchase and also asked several questions and requested that special circumstances be made for me while my order was being made and shipped. Good experience also.

The items arrived in a timely manner. I loved the veil very much but did not love the dress as much even though it was no different from the web pix. U no how it goes:)

I was impressed mostly by this company after I complained about not really liking the wedding dress and the amount of concern and sincerity they displayed in their responses, even offering to refund a certain percentage of the price back with me still keeping the dress. That just blew my mind.

I recommend this company based on their professionalism and great customer service.

Purchased a dress from them and I gave them specific instructions on where to send the dress. Well, they got it wrong and the dress is going to a different address hours away, and since the dress is coming from a different country there is nothing they can do to make it right. I contacted the post office to have it redirected and the chances of that happening are slim.
This was their response
It is not our fault to send wrong address, since it is still in transit, we suggest you can contact them to change the address when the parcel arrives in destination country and if it is not convenient for you to accept the parcel, we suggest you can ask your neighbors to accept the parcel instead.
Buy at your own risk!

I had a little problem with import costs but the staff at jjshouse sorted out the problem straight away. The cutomer service was brilliant and when the dress came I was amazed. I cant believe I ever doubted how much jjshouse cared for their customers. I would totally recommend it. They resolve any issues and make sure you get what you wanted. Im so happy now.

Just updating everyone, to let you know that these thieves have still not resolved my situation, and in fact, they won't even answer me.
I refuse to change my rating of them and they still refuse to refund my money. They hit my credit card for $276.00 for an outfit that was advertised at $115.00(US). That's more than twice the advertised price, and almost $40.00 shipping(UPS) instead of postal service.
I'll now be contacting Law Enforcement agencies to charge them with internet fraud. When they see all the complaints filed, as well as the conversations stored on my E: Mails, I'm hoping they will be banned from the internet. This has been going on since October, 2017 and has to be resolved. I WILL POST MORE BAD REVIEWS!

I purchased 2 prom dresses for my daughter and couldn't have been more happy with the both of them! They both fit her absolutely perfectly and felt the quality was as good or better than any locally store bought dress. Plus you just couldn't beat the price and speed of delivery! Highly recommend them!

I finally received a call from a representative at JJsHouse after posting this review and contacting my credit card provider. She was able to authorize my return and full refund. She was very apologetic for the poor service I have received over the last 4 days. She was much more accommodating, professional and courteous.
I received a full credit for my dresses today. Veronica worked very hard to make sure she could rectify the problem. She answered all emails promptly and kept me informed about the progress. I received two phone calls from her, once when she started working on my case and once to verify I had received the credit.

I am happy with the dress I did keep, but I

I purchased a dress and jacket from JJ's House. The clothing shipped exactly on the date committed. I am very impressed by the material and craftmanship of the dress and jacket. However, the dress looked far better on the 95 pound model in the photo than it did on me.

I was pleasantly surprised that JJ's House has a very flexible return policy for their items. It was a bit of a challenge interacting with customer service, but they did provide me with a partial credit off my first purchase to buy a replacement dress. I thought this was more than fair.

The only downsize was DHL was unwilling to deliver the dress until I paid a $65.00 invoice for customs and duty. In retrospect, I did not pay tax on the original purchase, so I should have expected this additional charge.

I have recommended that my daughter purchase her bridesmaid's dresses through the site. The clothing and overall experience with JJ's House, has exceeded my expectations.

I have had a similar problem with this company that other reviewers have had. I ordered 2 dresses in a size 12 according to their fitting instructions. Both dresses arrived way too small and differ from one dress to the other. When I contacted them about the problem, they said that they will not accept a return of the items, but offered a 15% refund. It has been very difficult working out a solution with them. Please beware.

Update: JJ'sHouse has given me a full refund. I appreciate their willingness to work with me and give me a satisfactory settlement. Thank you.

Please do not waste your money! I did a custom dress, and the hem was 2 inches shorter on one side than the other. I seriously cannot believe they would send it out that way. At first they tried to tell me I could not return it because it was a custom dress. I would have understood that if it had been my mistake. Then they tried to tell me I measured wrong. It was perfect everywhere else. When they ruched the dress, the seamstress jacked up too much material. Finally, I got a partial refund. A partial refund for defective merchandise! A terrible company with sub par merchandise!

I found this web while shopping online for dresses. I was a little worried buying online. The dress arrived much quicker than expected. The fabric was a bit thick and has no "stretch" to it, so I have to alter it ( so I can sit. Lol) They offered me 15% back for the inconvience. Overall, I would recommend this website. Be sure to order the correct size, as the return policy is not great. For the price of the dress, it was very well made. Hopefully, they will change the web so we can view each dress in our color choice.

I bought 3 dresses for 4 events I have coming up this year I place my order in early February. After they confirmed receipt of funds, I tracked my order and noticed that my dresses would miss the first event scheduled for 3/14. I contacted them thru online chat to put a rush on my order. Was told that it would be no problem and that I would be contacted back with in 48hrs. Response never came. Horrible experience, will never purchase from JJ house ever again!

JJ's House is the easiest company to work with, they're professional, efficient, prompt and have the most gorgeous dresses and accessories you could ever need. I've dealt with them for 3 different weddings and have exhausted them ordering dresses - lol. I found ones for 2 of the 3, however, due to my time issues, I had to go buy a gown for the 3rd one locally.
Their ordering and return policies are amazing and the process is so pleasant to deal with when faced with getting a gorgeous outfit. They have unique and beautifully styled dresses but most of all will make your whole ordering process the best!
Thank you

Ordering swatches and suits- no problem but when they arrived both suits would not zip up to the top of the waistband as the zips jammed at the thicker band of material. This was before I put them on so it wasn't a fitting issue but a tailoring problem.
I took them to a tailor at our dry cleaners and he said that the seamstress should have turned the material (not sure what he meant) and that the zips needed taking out and re setting. A third suit that I had bought in your sale did not have the same problem. The styles and colours were fine and Cinnamon Rose colour is gorgeous!
You offered a 40% refund which should help cover the repairs and I am grateful for your swift reply as I am hoping they will be OK for my daughter's wedding.