They advertise "worry free returns" but this is bull$#*!. They wont refund the full amount based on hours since order, as opposed to business hours. They are in china so you have to pay a lot for shipping, and then you pay again for customs. I accidentally ordered two of the same pair of shoes and reached out, was not told until after that I wouldn't get a full refund, was not warned I would get charged customs, and so I paid over $60 for shipping, and paid $135 for one $#*!ing pair of $#*!ty made in china flats. I'll never use this company again, and I suggest you find a better less sketchy place.