Update: JJsHouse had contacted me and resolved the issue in a timely manner. I am satisfied with their customer service:)

Do not order from this website! I bought a dress a few weeks ago and payed the full cost of dress, along with the shipping fees ($16.99 US expedited). However, I have been informed by DHL that I will need to pay an additional $86.97 CAD before I can receive my purchase.

JJsHouse's website does not mention these additional fees at the checkout, and it does not state on their website that they are based in or will be shipping from China, making these additional fees so expensive. These fees are ridiculously high and unfair as I cannot afford to pay them. Please do not buy from this website!

Worst customer service experience of my life. I was guaranteed a delivery date by their representative over Facebook messages- and then told the next day after ordering that it wasn't going to be delivered on time and the they would charge me partial cost for ordering - not a full refund. Do not trust them, I recommend looking on bhldn.com or lulus for fast shipping, good refund policies & professionalism. This place has been absolutely ridiculous. I have attached photos of their representative saying one thing, their production department telling me another.

High stakes for ordering a wedding dress that you love —- they mess up and then tell you that you have to pay for it? Don't do it :(

Update:
Jjshouse offered to refund the import tax (and did so) I had to pay in return for deleting my comment. I feel however that to pretend that a company is located in a certain country is misleading.
I have changed the rating but will keep my comment intact.

I ordered from a Swiss site; jjhouse.ch in SFR.
To my surprise they sent the merchandise from China. I had to pay an additional 50% Import tax plus handling fee. If I had known this and there was no mention that the merchandise would be sent directly from China I would not have ordered

When I found this site, I feel unsure about how it would end up. There are good reviews but also some negative ones. I decided to give it a try. Ordered on Oct 3 and the order arrived two weeks later. Super fast! I bet it would be one of the advantages ordering online from Asia. They have great passion about getting things done fast. I guess if you are rushing for a dress or running out of time for a prom, it could be your shot.

It's been over a week and company has promised 3 times to send replacement dress in correct colour and they are still messing around with me. The company does not care about your important day or event just about how much money they can sucker out of you and offer of coupons to put towards future orders. They fail to follow through on their promises and want things to be returned to unknown people whereas any other company I've dealt with returns go back to company name not an individual. They have ruined my upcoming wedding and no additional budget to purchase a new wedding dress and company failing to follow through.

Dress was of poor quality had a badly fitted faulty zip which even after a lot of effort to open will now not close again at the top tried to contact company but despite several attempts to show them they wont accept my photos. Would not recommend

I love this site because they have an awesome selection of styles, colors and fabrics. Also, their customer service is great. I have to say it's not as speedy as I'd like due to there's no number to contact someone; only the message feature, but they respond promptly and resolve issues quickly. I got this for my granddaughter so I'm not able to include a photo right now, but the dress was so pretty and fit perfectly in accordance with their measurement charts, etc.

First the dresses are well made and beautiful however... be sure you get what fits the first time because I have been unable to return 2 dresses that don't fit. I have reached out several times, as well as put in at least 3 "tickets" to make a return. It has been a full week since my first attempt, even though it says there will be a response within 24 hours. I would not hesitate to recommend the dresses, but as we all know, buying on line for some body types is very difficult.

We ordered a gown for my son s wedding from your site, used your size chart chose color ordered size needed, arrived my wife tried on gown would not zipper! Like a terrible mistake 5 inches off! Not true to size! We also sent embarrassing pictures to Cathy Shan who works in customer service, she to is offering A 30 percent off of the gown, It DOES NOT FIT! Please send my return authorization so that this nightmare may end. Terrible company to do business with! Linda Buyer! Please respond

Ordered 2 dresses for my best friends wedding, the dresses never left "processing" and i opened a ticket to see what was going on and they told me my order number was non existent and then they stopped responding. This company is a scam and they have the worst customer service I've ever seen! I'm out 200$ and still have to buy 2 more dresses.

AWFUL! The CS team is just awful! I paid 32.99$ in shipping fees and got charged with an additional 43.00$ fee! This was not a customs fee or VAT but a brokerage fee. They filled out my shipping form wrong and now refuse to pay back the money I had to pay.

Worst shopping experience ever!

***To follow up. JJ House did refund my charges and they gave me a voucher on top of all that, just for my troubles. They have been VERY nice since this happened and I will shop with them again.

We ordered 2x bridesmaid dresses using custom fit. The custom fit measurements are exact! They do not allow room for movement so remember to add a few CM when sending of the measurements. Dresses arrived in good time are are absolutely beautiful! All seams finished neatly and they look as though they were twice the price! Very very happy! I have since ordered the boys ties and pocket squares in the same colour. Ordered them yesterday morning and by the afternoon had an email to say they had been shipped. I would 100% recommend purchasing the colour and fabric sample before placing your order. We did not do this and the burgundy was a little redder than expected, still beautiful though!