I ordered this standard size "off the rack" dress for my daughter's wedding, a standard size which usually fits with most designers, however, the dress was slightly small. I was hoping to be able to fit into it by the time of the wedding but unfortunately I had to wear a different dress. A 7-day return policy is simply not enough time when planning in advance for an important event like a wedding. The dress was never worn. I contacted the company and was told it was beyond their 7-day return policy but they could offer me a 10% off coupon on another purchase! Seriously?! Any other retailer in this country would accept a return with a receipt. Do not use this retailer!

We ordered a dress for our son's mid May wedding in early March. It took JJs 65 days to process the order (not 15 as advertised). Also, if you pay 25.00 for expedited shipping, your package is slow shipped from China (or wherever), and spends God knows how long in the states on the way from Florida to New Jersey where it is sent to you via 3 Day Mail service. It arrived a week after the special event. When you complain or seek refunds they give a small percentage off so you are totally fleeced. We had to rush to buy another dress last minute. Advice: Stay away from JJs if you want something on time for a special occasion. I could go on I am so livid.

Ordered 2 dresses, both are unable to be zipped from the waist. Bust and waist measurements are accurate but the thorax is shaped like a Barbie Doll, not a human. Hold them up to you and can see your ribs on either side. (114 pounds, 5 feet 4 inches)

Also had a 60 dollar charge for "duties, or broker house fees" via UPS to even receive this box with doll shaped dresses. Not told about this prior to ordering but UPS guy said "Yeah, that happens coming from China".

Now they will not respond to email via site and I have to provide photo documentation before they will consider accepting a return.

Horrible. I feel had.

Horrible customer service!
They sent my dress in the wrong shade that and also had bad stitching right on the darts. The process to return it and get a new one in the correct color (so I actually match the rest of the bridal party) was awful! Takes forever to go back and forth via email. They gave such a run around and didn't offer any discount for all the crap they put me through. Now I'm 3 weeks from the wedding and still no dress! Praying it gets here in time and is correct and without issues! Definitely don't recommend this company and won't buy from them again!

Followed measurements and ordered accordingly. Received dress and it was 4 sizes too big. Tried to reorder and was told "you must keep all you order". Nothing was custom fit. After creating THREE tickets. Still no reply. They are all helpful until order is placed. Putting hold on CC.

I ordered 5 adult bridesmaid dresses and a veil- this came to £461.89... I then paid £58.76 for shipping- total £520.68.
I then get a message from DHL saying that £124 is due to be paid for duty & taxes before these dresses will be delivered... Unhappy doesn't even cover it! I have emailed customer service... Awaiting a reply... Very very upset, not what you need before Xmas & a wedding!

UPDATE 30. 12. 13: JJSHouse customer service rep got in touch; refunded the £124... the dresses were delivered with 8 days of ordering, super quick! Follow up from the rep happened to ensure all was ok... Now very impressed & happy. I am waiting for my bridesmaids to come & try on the dresses... I will keep you all updated.

I have ordered 4 dresses from JJ's House in the past 2 months. Yes, they take awhile to come but they did work with me on an expedited order. The color scheme changed at the last minute for one son's wedding. Two dresses had been custom made so naturally I didn't request a cancelation for those. The company was fantastic in processing my refund even though it was past the date (had not shipped yet). The dresses I did get were good, I just don't have a model's body. My daughter is very pleased with her dress as well and will definitely wear it in the future.

Ordered a wedding party dress... the thing came in made of God knows what for the lining... weighed a ton! Never have I put on anything (except perhaps the Dentist's lead apron during teeth x-rays) that weighed me down so much. Could not wear it because it was so uncomfortable. Trying to get it returned appears to take an act of Congress. Would NOT recommend this site. Go to an online department store and save yourself the disappointment and wasted finance.

In the ad, my dress looks sleek and beautiful-in real life its clumpy, uncomfortable and CHEAP! I wouldn't wear this Anywhere, let alone a wedding. I will never order online clothing again! Buy at a Real Store where u know exactly what you're getting!

These arrived a couple of days ago (excuse my work uniform & neglected hair!) I'm absolutely delighted with the materials, colour, quality packaging, sizes (of bouquets and shoes)

I showed my parents the flowers today and my dad wants to buy some just for in his house! Have promised to email him the link. They took a few weeks to arrive, but Ivm not getting married until Sept so still plenty of time to spare.

I'm now looking at ordering more from them (wedding favours) now that I know they are such good quality and value for money

I do highly recommend... just order in plenty of time

Currently waiting on a refund for my returned items. Will be happy if this is processed as promised. This issues were resolved and a full refund was provided. I am happy they followed through with their word. Just wish they did not make it so difficult from the start.