About the Business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
My dress is supposed to be a US 20 with all the measurements that entails. I got the dress today and it is a full 6 inches smaller on every measurement that they claim that it should be. I can take in, but I can't let out half a foot. Total waste of time and money. Now, I must search for another dress for my daughter's wedding next month.
Also, the champagne I got is very gold. I am not sure the color is correct. Super thin dress, cheap materials. Very dissatisfied with this purchase.
Ordered a dress for mother of the bride, pictures looked amazing. Paid extra fees for the additional shipping cost.
The dress arrived in a small bag, pulled so tightly that it was unbelievable. Who would ship an expensive gown in that tiny box, air must have been vacuumed out to shrink it down.
What a disappointment! So wrinkled and creases all over the gown!
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered a dress and matching skirt on this site to wear to a wedding. The dress had a few custom measurements about the waist but somehow they sent it cut at the wrong length? The skirt was reportedly delivered but I never received it. When I contacted them (multiple times) they refused to take responsibility and made me inquire with THEIR carriers. They offered a 40% discount - making me bear the brunt of a loss that was their duty to prevent. Now I'm out $330 with no outfit for my event. I will never give them business again!
Update:
Ok, this is rich. I called my credit card company to dispute the charge and when I explained the situation with the rep - without even hearing the name of the company - she goes, 'Is that JJ's House? My wedding was last year and they lost my dress twice and finally delivered the third time. Then they fought me on the refunds for the first two missing orders!' Apparently, this is a pattern with them.
Dear Betsy,
We are sorry for the inconvenience caused.
Here we checked that you have filed a Paypal dispute. Our dispute specialist will be following up your case. Please be assured that we will keep on solving your problem to your satisfaction.
Thank you again for your time.
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Dear Betsy,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered 4 of my bridesmaid dresses custom size and 3 of them were incorrect.
I have photo evidence of the incorrect sizes but all customer service can say to me is that tape measurements can vary in size which is incredibly incorrect and a stupid thing to say? One of my bridesmaids dresses we ordered in 48 inches length and it has come in 42 inches. I have given JJ house over a week to resolve this but they have now ignored my emails which is extremely unprofessional.
I'm now left with one completely unwearable dress and the other two are going to have to wear dresses that a just to big for them because JJ House have got this wrong and are not doing anything to solve it.
I would not recommend this company to anyone who's planning on putting there faith in them for there special day!
Thank you for your feedback.
After consulting with our dressmaker, we can confirm that the dress was tailored precisely to the measurements you provided. Please refer to the method of measuring Hollow-to-Hem on our website.
Quality assurance pictures have also been sent to your email address. For any additional assistance or clarification, please continue to communicate with our dedicated service team. Thank you for your cooperation and understanding.
I tried on a few dresses a couple of times and getting them was quick and easy. The quality of all of them were excellent and returning them was just as easy. I found the perfect dress for my son's wedding in march2025 and even told the mother of the bride and she will be trying some on herself. Very pleased with JJ's!
Dear customer, we cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I ordered several pairs of ballroom shoes for a show. The order was processed quickly but the tracking number and subsequent emails name me think this is a scam. Shoes have not arrived, tracking number is not tracking anything and only a partial refund has been given instead of a full one seeing nothing has arrived. It's very disappointing. Questions about the whereabouts of the product were never clearly answered. Very little help was given in trying to find the products first, only offers of refunds.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
The dress dis not resemble photo. I returned it, noting on website it said within 7 days. There was no return information in the package, only a returns address on the box. When I replied to an email saying I'd returned dress I had a rude email back informing me that I'd only receive 40% of a refund due to me not including a returns form with the dress which they would have sent. The process was completely unclear and I wonder if this is how they make their money because the dresses certainly won't.
Dear customer,
We are sorry to hear that you return the package without our approval and the return form. It is clearly stated on our website that we cannot process any products that are returned without our prior knowledge. You can go to https://www.jjshouse.com/about/help.php?page_id=198 to have a check.
If you want to process return, you could apply on the website or contact us to get the return form. We do care your shopping feeling, have sent you email with deatils, please check it at your convenience.
Please contact us via email if you need any further assistance.
I decided to send the EXACT measurements as requested for them to alter my dress. They basically took a dress too large for my frame and cut the h an inch above my ankles. So with shoes, it's 3" too short. The waist was not lifted so it looks ridiculous. Of course they would do nothing but send back a measly 20% for a dress that can not be worn and must be replaced! I would never shop here.
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
Please be assured that the dress is made according to the measurements provided strictly, otherewise we will not send it to you. We are really sorry to hear that you are not satisfied with the 40% refund we reached agreement on Jul 25.
Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I purchased 3 wedding dresses and it took a month after payment for the dresses to be shipped. The dresses have still not been delivered and although I have given the company proof via royal mail who conformed in writing my order hasn't been delivered, they have still refused to give me a refund. They will only give me 50% of my money back. The customer service is disgusting and I am forced to seek further action. Please do not purchase from this scam company!
Dear customer,
Thank you for your feedback.
We do apologize but please kindly note that almost all the dresses on our website are made to order, for your items, we need 15 - 18 days to prepare the item and another 5 - 8 days to ship. As checking with your tracking number, your order has been delivered on 2020-11-13. We do apologize that your local company not allowed us to contact them. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Bought dress and returned the ff day and email the proof. I emailed again the proof fr canada post tracking that they received it april 19 2021 and now May 12 2021 they did not email me back and haven't received the refund yet. Upon writing this, i got email fr them at around 4:35 MT may 12, asking for order no after 2 follow ups. They are not true to their promise that refund will take to 5-10 days once they received the item!
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I ordered shoes on May 5th for my daughter.
The website says 7-8 days processing and 2-6
Days shipping. It has been 21'days and I still don't have the shoes. My daughter need them for Friday. I have reached out to customer service twice and they are giving me b. S answers. I will NEVER order from this site again.
I ordered two gowns from JJ's house for my son's upcoming wedding. I chose one of them, but ordered it in a different color, after being assured by customer service that I could return the gowns I did not want. I am trying to go about returning these two gowns, but every step is leading to a dead end. Customer service (accessible only via chat) has told me repeatedly that they have made a ticket for the return and I would be contacted with the next steps to complete the return. This has not happened. I have absolutely no recourse. The number that I found to reach the company says it is disconnected. My emails have not been responded to. I feel that this is a total and complete scam! I am only given 14 days to return, and this runaround is costing me all of them. This is obviously purposeful on their part. STAY AWAY FROM THIS COMPANY! I am looking into next steps to take action against the company.
Dear customer,
Thank you for your feedback.
We have checked for you that you have created your return already. And our customer has replied to your email already. We do contact our customers when necessary; however, because of the significant time difference between us, we really do not want to disturb our customers when they are having a rest. So email is really not a bad choice for both of us.
Please contact us if you need any further help.
I bought ceramic wedding favors for my guests and received half of them broken. The packaging had no padding. Once I contacted JJ House to ask for assistance they asked me to send pictures which I did. I then got an email saying the will provide a 50% store credit or a 40% refund. I selected the 40% refund as I did not want to spend more money at JJ House. Today I received a $55 credit to my PayPal account. They gave me a $55 credit on a $460 bill (not 40%). I am now left with a $405 bill and a bunch of garbage because they didn't properly pack the shipment. The price is attractive but you are buying garbage. BE CAREFUL!
Dear customer,
Thank you for your feedback.
Sorry for the wrong refund amount. Please be assured that we have corrected the refund amount and you will get the refund soon.
Please contact us if you need any further help.
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
So I had ordered a 6.5 shoe and the shoes that they sent me were definitely a 7. No big deal, I figured I would just contact them for an exchange, well they don't except exchanges only returns, and when they send you the new pair you still have to pay for the shipping Again. OK fine no big deal, I contacted the site twice and they kept telling me that they would send me a return slip within 24 hours and never sent it to me. And they just kept telling me contact us back in 24 hours. It really seems like the site is designed to make returns impossible so that you have to purchase another item. I won't be purchasing from them again
Update:
Dear Michael,
We have been following up your case as soon as you contacted us. We checked that we have not received your return package. Could you please provide us the tracking number and the used logistics company so that we can track for you better?
Hope to hear from you soon.
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Hi,
Thank you for sharing your feedback with us. We are so sorry for the inconvenience caused. We hope you understand that we have our own sizing chart to follow. We suggest you place order according to measures in our sizing chart.
Please be assured that we will keep improving and provide better items and service to our customers. Our team have sent the return instructions and return label, we hope you can check your email.
Should you have any questions, feel free to let us know.
Have a nice day.
I ordered a dress in the incorrect size, but was fortunate enough to be able to email the company and they changed it with no fuss. Their customer service is top notch... other companies should take note! Wonderful experience.
I threw my shoes out as soon as they arrived. Its purely fabric and its warped from the glue holding everything together. Theres no solid base so even a few hours of dancing would make these fall apart. Dont buy these!
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
I'm shopping for my son's wedding and love the try before you buy aspect. I'm not sure about my size and don't want to purchase something & have it not fit. I live rural, so there are no bridal shops within a 100 mile radius from me, so this was convenient.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us.
For better viewing and tracking, we highly recommend downloading our apps.
IOS:
https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753
Android:
Https :// play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download
Have a wonderful day!
Dresses where great delivery as expected customer service second to none, JJ house changed the size on one dress very swiftly before dispatch, great parcel tracking i cannot complain about anything and the icing on the cake my girls looked just beautiful excellent quality excellent value for money will definitely use again thank you
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
My order has never turned up despite being given a date. This business isn't in Australia but China. They just keep telling me its coming but it is already 10 days late so its not likely ever going to come.
Dear Lisa,
Thank you for shopping with us. We have learned your main complaint and we feel sorry for all the inconvenience caused.
1. After you placed the order on February 29,2020, we immediately started preparing the dress since all the items are made to order as stated on the website. The processing time of the items was extended due to the unexpected coronavirus, we have prepared your order as fast as we can. Finally, the package was dispatched on March 27.
2. We are sorry for the delay, but we have no control of the delivery time, because many flights were cancelled. Please be assured that we will take case your case, courier is also actively looking for other flight to send your package as soon as possible.
To help you solve the problem, we have sent our solution to your email. Your attention and reply will be highly appreciated.
Thank you for your time and effort.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Update：
Dear Momma，
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Replied on Feb 14th:
Dear Momma，
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience.
We are sorry that the dress did not meet your expectations. Normally, our dresses are made according to the size chart. On the basis of that, the dress will allow for some stretching room for the wearer. However, you told us your dress is smaller. We attach great importance to this problem and have sent you an email to learn more about the situation.
Due to shooting or display reasons, the picture will deviate from the actual product. We are sorry for the colour aberration due to camera, light, shooting angles, displayers etc.
Thank you for your time. Hope to hear from you soon.