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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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Very pleased with my experience. I ordered two rings from Jeulia on two separate occasions. I would recommend this company.
Even after a couple of weeks it's still shiny. I love wearing it. I'm still trying to decide if I should tell people it's not real
Omg I had trepidation with the pricw being so low. I have to say this os one of the most beautiful bridal seta ever and it fitsy Personality perfect! We are actually also buying my fiances weddong band from you all as well. Again thank you couldn't be more perfect!
Do not buy anything from this company. I did not like the ring at all so I returned it but didn't follow their strict return instructions exactly so now I am out of my ring and my money. They will not refund my money because I don't have my tracking number. What happened to looking up something my name and address. I wish I could give 0 stars because I would. Please don't listen to the good reviews. They're probably from this awful company's employees.
I have purchased 11 rings and am patiently awaiting my next 3! The prices are amazing! Why have onr ring for $15k when u can have 14 rings for about $1600? Makes sence to me to have more rings for variety than one same ol ring... check out Julia! HIGHLY RECOMMENDED!
Im inlove with the ring my boyfriend bought me! Just shines so beautifully! It truly looks like a real diamond! Im cant express enough of how happy I am!
I have always been after a nice black diamond ring when a friend of mine had found the site and got it me. I seen ringa elsewhere but way too expensive. This is comfortable ans shines alot too
I purchased two rings from here. One I absolutely love and get compliments on daily it is going around center stand with three diamonds on each side looks very dainty. The other me I didn't like and they would not allow me to return it because I had taken the sizing sticker off of it. I dug through my garbage can and couldn't find it so I was out $129. The return policy could use a little wiggle room. But I would still buy from them again!
My husband purchased a ring set for my Valentine's gift and I did not like it and it did not fit. The item was not as described. He felt comfortable ordering it because "they say" there is a 30 day guarantee return. The phone number the provided is NOT A WORKING PHONE NUMBER and I have left numerous messages on their email. We have been trying to get in touch with Jeulia company for over two weeks to return this product that they overcharge for in the first place but how are you supposed to return it if they give you a false phone number and do not respond to any of your messages?! This is a rip off and they are being reported by the BBB and getting this message out to the media. They have no problem taking your money but they do not want you to return anything, which they are false advertising (btw). BUYER BEWARE! They make it look and sound good but when you get it, it looks like something you would get out of a bubble gum machine. They charge $300.00 plus for an item I would not pay one cent for.
We feel so sad that our product let you down and sincerely apologize for the frustration this has caused you, Cindy. Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and they are back to work now. Our customer satisfaction team provided limited assistance during that period. We want nothing more than making you feel at ease while requesting a return. We offer a 30-day return policy(https://www.jeulia.com/30-day-return-policy.html) on our website, and our policy states that "If you are not completely satisfied with your purchase, as long as you contact us within 30 days from the delivery date, we will process your return request." May you please send an email to service@jeulia.com with your order No. And clear pictures of the ring so that our customer satisfaction team can better assist you with your return request? We value your feedback will assess your complaints to take measures we can adopt to prevent issues of this nature in subsequent times. Thanks for your patience and understanding.
I would give ZERO stars if possible. I didn't even get to place an order. Their policy states that, to receive the military discount, you must send a copy of your military ID from your military email address. The military server in my son's office won't allow the email to go through. They won't accept the credentials from his personal email.
Called customer service and they told me to send a smaller jpeg file. I tried explaining that the type of file doesn't matter. The server won't let the email go through at all. She didn't say anything after I said this, so I said "Hello?" and she said "Are you finished?". WTF? SERIOUSLY? Incredibly unprofessional. As much as I wanted the ring, I won't be giving them ANY business!
We feel terrible upon hearing about the bad experience you experienced with us, Emily. That is so disappointing and truly not how we want to make you feel. Actually, we do allow customers to send the military ID from their personal emails if they are not allowed to send emails via the military email address anymore. The customer service representative who answered the phone was obviously very unprofessional, and I have escalated this issue you have met with to our branch related. Your feedback is highly valued and it is obvious from this incidence that our customer satisfaction team requires adequate training regarding service skills. We will take steps to improve in this area of our services and promise that this won't happen to other customers. If you need any further assistance from our team, please send emails to service@jeulia.com so that we can better assist you. Thanks for your patience and understanding.
Great service, easy exchange, fast delivery! I love the rings I ordered. I will order from this company again and I recommend them to my friends and family
The ring was a little dull and didn't look as real as I expected it to. For the cost, I expected better. I should have ordered from massonite instead.
We are genuinely sorry to make you disappointed, Steve. Please tell me have you tried cleaning your ring? If not, you might refer to the 'keep it clean" tips via this link: http://www.jeulia.com/how-to-care-rings.html to bring back its shine. Please kindly know that your ring looks dull mostly because the back of the gemstones have accumulated a layer of soap film and other “yuck” which blocks light from shining through them and makes them look dull. The hardest part is that the back of the stone is the most difficult area to keep clean, which is where most of the grime hide. I have sent you an email to follow up on this issue concerning your ring, and if it doesn't work after cleaning your ring, please send us a reply at your convenience so that we can better assist you. Thanks.
Ring was somewhat smaller than I anticipated, based off the one finger modeled photo. Quality is good. Packaging was sufficient.
I like the products. Rings are very nice, but are too big and have tried to return them and get a smaller size, but have heard nothing from support on how i GO ABOUT DOING THIS.
We're sincerely sorry for all the difficulties caused you, Nellie. Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and they are back to work now. Our customer satisfaction team provided limited assistance during that period. We offer one FREE resizing (within 2 full sizes) of your ring within 30 days after the original order was received, and please check the details at https://www.jeulia.com/free-resizing.html. I have checked the order records and it shows that our customer satisfaction team asked you to tell us the size you'd like to exchange for. Could you please send an email to service@jeulia.com with the new size you'd like so that we can process your size exchange request without delay. Thanks.
I visited the website several times before I hesitantly ordered my ring. I am so glad I did! It is gorgeous and very authentic looking. I have had it for only a week and have already received many compliments. The process was easy and the product was delivered as described and on time. Will (and already have) recommend this product and company to others.
Paid for expedited shipping and received 7 days after original date. Customer service was terrible. Hopefully I get Reimbursed for shipping cost.
We are sincerely sorry for your less than positive experience with us, Andrea. We always want to provide our customers with the best possible shopping experience, and we feel so sad if we have let you down. I have checked your order, and it shows that you placed the order on 2018-02-01. We have immediately shipped out your order on the same day via UPS expedited shipping without delay. We’re doing our best to make sure customers receive their items as quickly as possible. Regrettably, despite our best efforts delays may still occur due to issues with the shipping company. Truly sorry to hear that our customer service did not meet your expectations, and we will take steps to improve our services in this area. If you need further assistance from our customer satisfaction team, please send emails to service@jeulia.com so that we can better assist you. Thanks.
I love the rings their beautiful can't wait for my wedding to put them on, my set is gorgeous and my fiancee band is beautiful we just loved them
Loved my engagement ring... its unique cause its black and blue and not many women have this ring. I get tons of compliments everyday... This beautiful ring was a gift from my wife and husband... they did good
Absolutely gorgeous piece. I have bought several pieces from your company. They are all amazing. Would definetly but another piece from your company again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for all the inconveniences and difficulties caused you, Ann. We want nothing more than making our customers feel at ease while returning their purchases back for a refund. However, we still need to deal with each customer's issue according to the specific clauses of our return policy. As our return policy clearly states "When returning or exchanging items, customers must use a shipping method that has tracking No. With it. Returns or exchanges with no tracking will not be processed." We cannot track returns without a tracking number due to a large number of packages being processed in our warehouse every day. As for the reviews here, positive or negative, they were all written by real customers. We still want to do everything we can to make you feel satisfied, so if you can provide us with any other evidence of proof such as the shipping receipt of the return package, our customer satisfaction team will try their best to get this issued resolved for you. Thanks for your patience and understanding.