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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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Better than I expected. It really looks amazing in person. The sparkle is unbelievable on the stones and the setting is so detailed. Finding this ring as an engagement was more than perfect.
My husband bought me a ring, it was beautiful. A few months ago, a small stone fell out. I contacted Jeulia, but didn't know if they could help. They offered to fix my ring for free, perhaps more so because it had been less than a year. I got super busy, and forgot. I sent an email request again last month, expecting them to say, oh well. They did not, and my ring was fixed and shipped back to me within weeks! Never once was I left hanging, or did they stop communicating with me. I'm very impressed, and I don't know why there are other bad reviews!
Its amazing that someone with Jeulia responds everytime a problem is mentioned in these postings or on Facebook. Try returning a ring! Impossible! I have been jumping through hoops for 3 weeks. They require you to email, they require you to instant message, they require you to call. THEN they require you to send photographs of the ring. All of that has been done and I still can't get the top secret address that the ring is to be mailed to. It looks like they are trying to extend this out past 30 days so they can invoke their "policy" of no returns after 30 days. I do not care how many positive reviews you see on this company, this is a scam!
I would recommend ordering products from Jeulia online excellent process and delivery. The discount and variety was amazing and greatly appreciated
Ring wasn't as perfectly circular as I'd have liked, gems were pretty though. It also came in the mail pretty quick, I wouldn't have paid what I did if I'd have seen the imperfection right away. Live and learn I guess.
We are genuinely sorry to hear that you are not completely satisfied with your ring, Joshua. It's our job to make every customer happy when shopping at Jeulia Jewelry, and we want to everything we can to turn this around for you. Please do remember that we provide the 30-day return/exchange policy(https://www.jeulia.com/30-day-return-policy.html) on our website. If you are not completely satisfied with your purchase, as long as you contact us within 30 days from the delivery date, we will process your return request. One of our staff members from the support team has sent you an email regarding to this issue with your ring, and we will try hard to win back your business and make you happy again. Thanks.
So far I love the ring. Ive had several compliments. I will be making future purchases and have given the name to several others
I love my ring that I purchased almost 4 months ago. I'm a climatologist, meaning my hands are always being washed. It looks just the same as it did the day I received it in the mail. I give Julia
The ring is beautiful. But what I liked the most in ordering was that I could order a 3/4 size. I have arthritis in my ring-finger knuckle. So I usually have to get a size 10 to fit over the knuckle. But it's very big then on the rest of my finger. So a 9.75 size was just perfect.
I love my Valentine's gift of my ring. The ring is very pretty. It arrived in a short amount of time. I'm happy.
Very sparkly, well made, got lots of compliments, good fit. Would definitely order from this company again.
Going through pay pal is a real pain in the rear. Ordering is easy and the quick receipt of the purchase was unexpected.
They were able to send my rings within hours of me ordering them. But when I asked if i could return them because I found out my fiance was cheating on me they said the couldn't because they were custom sizes... clearly not since they were shipped so soon after I ordered.
We are truly sorry to learn of your unpleasant experience with us, Nicole. We hope we could explain well. Please kindly know that on each product page there is a notice “Easy return/exchange within 30 days” which reminds our customers to carefully check our "30-day return policy" before adding the items to the shopping cart. Also, our 30-day return policy could be easily found at the bottom of our website. As the return policy clearly states, special order items such as those with custom sizes and colors cannot be returned(Custom sizes are all of the other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10). We sincerely apologize for all the troubles caused you; however, we cannot accept the return on rings in custom sizes. We'd be happy to work with you on an exchange if you'd like. I have sent you an email via our ticket system, and please send us a reply should you need further assistance regarding this issue. Thanks for your cooperation and understanding.
Will order again! Shipping was fast and they are very helpful through messenger! Ring is gorgeous! Thank you! My husbands band is great too!
I'm quite pleased with the skull band I got. Have had lots of compliments on it. Everyone that has seen it, has asked where I got it.
Absolutely gorgeous ring, pictures do not do it justice! It firs perfectly, shipping was fast... I really love this ring.
I saw the ring and it was so pretty. When I got it home I wasnt disappointed it was beautiful. I would recommend Jeulia to anyone. It wont be my last ring.
Absolutely love this jewelry! Fantastic fast shipping excellent customer service! Highly recommend! I bought three necklaces and two rings. They look so real! Honestly I highly recommend them! I know I wont shop any where else! They have a Customer for life!
Very fast shipment, Ring was more beautiful than described, pictures not give it justice. Bought as a Valentines Day gift, wife absolutely Loves it.
Beautiful ring. Fast delivery. Customer service needs to be more direct. No phone access to a person. Only thru an email. Needed to exchange size.
The ring fits and is very beautiful. I love it! You will not be disappointed, the quality is above and beyond anything you could expect.
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sincerely sorry for all the inconveniences and difficulties caused you, Cindy. Please kindly understand that we want nothing more than making you feel at ease while requesting a return. However, we still need to deal with each customer's issue according to the specific clauses of our policies. According to our 30-day return policy(https://www.jeulia.com/30-day-return-policy.html), "items that were worn cannot be returned for a refund." That is why we need customers to take pictures of their purchases so that we could check if the products are still in their good condition. We also need to check if the size tags are still attached. Once the tags are removed the products can no longer be considered as “new” so they are not applicable to our return policy anymore. Please do not worry that it will be outside of our 30-day return policy. Because our policy clearly states that "as long as you contact us within 30 days from the delivery date, we will process your return request." Your case will be taken good care of by our customer satisfaction team, and they will try hard to get this issue resolved for you. We will keep on improving the services our customer receive from us, and we hope we can serve you better next time. Thanks.