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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I was a bit skeptical and nervous buying from Jeulia. I read reviews that were less than stellar, but I took a chance as Paypal has the buyer's back. Very pleased with the quick delivery and the rings themselves are beautiful. I cant speak for their sevice as I didnt need it, but from the paperwork I can see they consider anything other than whole sizes custom and would require you cover return shipping if rings dont fit and want to exchange. So caveat emptor there.
I purchased this for my g/friend, she loved it. Looks beautiful on her finger. Ring matches description but better in person. Slightly smaller than expected but nonetheless I recommend.
I have Two Rings that I Love. An another on its way. These Rings are beautifully Crafted, I only get the Sterling Silver. 925, so cant speak of the other settings. But Im Happy.
I ordered my birthstone ring and it arrived in less than a week. Its absolutely beautiful. Im very happy. This is the third ring Ive ordered from Jeulia and I wear them regularly. They have remained shiny, no tarnishing at all.
I received my ring in 2 days and its beautiful. I got an immediate message from the company letting me know my order was received and also a message when it shipped. Good customer service.
Ordering was easy, shipping was quick and I absolutely
Love my ring. I look forward to ordering more of Jeulia products in the future.
This is my second ring that I have gotten from Jeulia. They are beautiful rings in fact I like them more than any jewelry I have ever purchased. I am planning to purchase another one next month
Customer service was as expected. A lot of hoops to jump through to get a refund. Expecting pictures of the item to be returned was a bit much.
The sizes on this site seem to run a tiny bit large, and since they do not allow returns on anything but whole sizes, I had to buy a second one of the same design. I would have happily paid for return postage, and left the tag attached, but no go. The ring is lovely and sparkles like the real thing without the cloudliness of some fakes. It looks perfect next to my real diamond band.
Metal color is wearing off and I have not worn the rings very much at all. I am very dis appointed in the quality of the rings
We regret things did not work well with your rings purchased from us, Patricia. We have a high standard of quality certifying for our products, and your purchase should never have been an exception. Please understand that most of our rings are made of 925 sterling silver with rhodium plating. Our rings will retain their beauty for decades to come as long as customers take proper care of them. We always remind our customers to carefully check our jewelry care tips(http://www.jeulia.com/how-to-care-rings.html) so that they can take good care of their rings. However, please do not worry too much since we provide the one-year warranty on all our products, and you may ship the rings back to our warehouse in the US for replacement within one year from the delivery date. We do apologize for any inconvenience caused you, and we'd like to assist you in shipping the rings back for replacement if you'd like. I have sent you an email with the best solution for this issue, please kindly check it and send us a reply so that we can help get this issue resolved for you. Thanks for your cooperation and understanding.
Im in love with my ring! Beautiful and great quality too! Highly recommend! I will definitely buy here again!
The ring is pretty but you can definitely tell it is not high quality. The pictures make the rings look way better than they do in person.
We feel so sad to hear that our product did not meet up with your expectations, Mylee. We are committed to producing high-quality jewelry at affordable prices as well as providing the best possible service for our customers. We certainly appreciate your critique as your feedback allows us to focus on what needs improving. Please do not forget that we provide the 30-day return policy(http://www.jeulia.com/30-day-return-policy.html) online, and as long as you contact us within 30 days from the delivery date, we will process your return request. We are still here to help if you need further assistance on a return or an exchange. I have sent you an email with the positive solution for this issue at the same time, please kindly check it and send us a reply so that we can better assist you and try our best to earn back your business. Thanks.
I ORDERED A RING. I FELT IT RAN SMALL. I TRIED TO RE-ORDER AND WAS TOLD NEXT SIZE WAS A CUSTOM AND THERE WERE ALL THESE UP CHARGES! WHEN I MENTIONED THAT IN THE PRODUCT DESCRIPTION IT DID NOT MENTION THAT I GOT AN E-MAIL THAT SAID OK WE WILL EXCHANGE, BUT AGAIN UP CHARGES FOR SHIPPING BACK. VERY CONFUSING. STILL HAVE NOT RETURNED FOR EXCHANGE. WISH YOU COULD JUST TALK TO SOMEONE ON THE PHONE.
We apologize for any inconvenience we may have caused you while assisting you with your size exchange, ANN. Please kindly know that the sizes of our rings are international standard sizes, and our rings are true to size. We always remind our customers to refer to our ring size chart(http://www.jeulia.com/ring-size.html) before placing the order to avoid the hassle of shipping back for size exchange. As per record regarding your order, you wanted to exchange for size 9.5 of the same ring. Please note that size 9.5 is not our custom size and you just need to be responsible for back and forth shipping fee according to our return policy(http://www.jeulia.com/30-day-return-policy.html). We noticed that you wanted to exchange for size 10 in the first place. Please understand that size 10 is our custom size which will cost an additional 20USD, and it will be clearly shown on the product page after selecting size 10. We want nothing more than quickly help get this issue resolved and make you happy again, so if you agree to afford the back and forth shipping fee for the size exchange, please send us a reply so that our customer satisfaction team can better assist you. Thanks for your cooperation and we hope to serve you better in subsequent times.
Really happy with my purchase. The site was very easy to navigate, selection amazing and the cost was just fab! Shipping was relatively fast and the ring? I'm in love with this ring! The clarity, cut and sparkle are brilliant. You gotta check this site out!
I ordered a Rose Gold butterfly necklace, it arrived from CHINA, had I known this was a Chinese based company I would not have ordered in the first place. The product is not even rose gold plated it is a stainless steel necklace with standard "gold" coloured plating. I might have been happy enough if it was a third of the price. I actually went out and purchased a sterling silver - rose gold plated necklace which is superior in every way for 30% less than I paid for the necklace from Juelia. I am not even going to waste my time trying to return the goods as having read the other reviews here that would simply end up costing me more and causing major frustration. I hope reading this review helps others avoid my mistake.
It's unfortunate to hear this has been your experience, Michael. We are always endeavoring to provide our customers with the best possible shopping experience, and that is truly not how we want to make you feel. Please kindly know that our main office is in California, while our designer office and factory are located in Hong Kong. The items that are in-stock will be shipped from California, and those that are not in-stock will be shipped directly from Hong Kong where our factory is situated in. We are genuinely sorry to hear that our product let you down. Please do not forget that we provide the 30-day return policy(https://www.jeulia.com/30-day-return-policy.html) online, and as long as you contact us within 30 days from the delivery date, we will process your return request. We are still here to help if you'd like to ship the necklace back for a refund or an exchange. You may reach out to our customer satisfaction team by shooting us an email at service@jeulia.com, and our team will try their best to help get this issue sorted out for you. Thanks.
Love my rings. They look so real. Everyone that sees them compliments me on them. I tell them where I got them. Thank you so much jeulia.
I received my ring today and it is absolutely gorgeous! Thank you jeulia for such great quality and beauty! I received it in 2 days! Awesome service! I will definately be ordering again!
I bought a sterling silver and white sapphire wedding set. It is absolutely beautiful! The set fit perfectly. The company kept me posted on where my package was and they called to make sure I received. I would definitely buy from them again.
I am so pleased with my recent purchase, the size was perfect. And the ring is absolutely beautiful. Delivery was so quick, I could not believe it was here so promptly. I would certainly be making another purchase in the near future. Thank you.
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Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sincerely sorry for the difficulty you encountered recently with your return, Debra. As per our record regarding this issue, we had processed your return request on Feb. 2nd, and have issued the refund for your order on Feb. 9th after confirming the receipt of the return package. We want nothing more than providing you with the best possible shopping experience, but hope you could understand that we still need to follow the specific clauses of our return policy(http://www.jeulia.com/30-day-return-policy.html) to deal with each customer's case. Please understand that the pictures of the purchases are required by almost all online shopping websites when customers request a refund. So that they could check if the products are still in their good condition. We are endeavoring to provide our customers with a better shopping experience, and we will take steps to make improvements to this area of our services. Thanks.