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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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It came fast and exactly as expected to be from the photos on the website very satisfied with my order and I know my girlfriend will be very happy also
The most beautiful jewelry I've ever owned! My husband proposed with this beautiful crown ring, asking me if I'd be his Queen... who turns down a coronation?! I'm just as in love with my rings as I am with my husband
I was so very pleased with my purchase. Gorgeous, unusual, vintage-style designs. Will see how they age, but so far I am flabbergasted at how much I love them!
This ring is absolutely gorgeous and Im getting tons of compliments on it. Fit is perfect and I couldnt be happier! I will definitely be shopping at Jeulia again!
This place is horrible my husband purchased me a ring and I started to get blisters on my finger. I then called them and they stated u need to send in a picture. I did as they asked then I call to check on what they can do. The lady said nothing they can not do anything... so I ask her so I am screwed out of my money and a exchange?!?! Oh I am pissed so my husband paid for something that guaranteed that will not do anything of this. I have asked for a supervisor and she will not put her on. I am like ghow do u have a business and there is no supervisor on the floor? U have got to be kidding me.
In these days of you get what you pay for, Jeulia goes above and beyond. I have ordered several rings and none have turned colors or appeared unprofessional.
Let me say this, if you see something you like, GET IT. You wont be sorry.
I am very pleased with the quality of the ring. But I need a larger size. Just waiting for instructions for my return.
I love my new rings. They catch the light and are brilliant, all of my girl friends compliment every one of my purchases from Jeulia. I will be shopping again at Jeulia, soon.
Within 10 days I had two rings delivered to Spain!
I was skeptical at the beginning because ordering jewelry online up till now never worked out for me!
I always ended up with pieces that never corresponded the actual pictures!
But with Jeulia its been a total different thing! The rings match their website pictures and look amazing! I can highly recommend this to everybody! Thank you Jeulia, I will buy more soon! Natalie Fantuzzi
Dont waste your money looks and feels cheap! No return available they will only exchange so overall I wouldnt ever encourage anyone to order Ever!
We are genuinely sorry to learn about your unpleasant experience with us, Valorie. We hope that we could use this opportunity to explain well. Please kindly know that on each product page there is a notice “Easy return/exchange within 30 days” which reminds our customers to carefully check our "30-day return policy" before adding the item to the shopping cart. Also, our 30-day return policy could be easily found at the bottom of our website. As the return policy clearly states, special order items such as those with custom sizes and colors cannot be returned(Custom sizes are all of the other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10). We sincerely apologize that the item you received did not meet your expectations; however, we cannot accept the return of the product in custom sizes. We'd be happy to work with you on an exchange if you'd like. I have sent you an email via our ticket system, and please send us a reply there if you need further assistance regarding this issue. Thanks for your cooperation and understanding.
I got one of the rings for Christmas, and I'm getting compliments all the time. You can't tell the difference between my real diamonds and these once
Really is a beautiful ring/rings. Only way I would be happier is if it were all real! Great craftsmanship
Beautiful and excellent quality. Every order has always come in a timely manor and they are always willing to help with any issues.
I ordered a beautiful ring from Jeulia. Jeulia kept updated via email during the whole order process. It only took 3 days for my ring to get to me. I will definitely order from them again.
Lesly customer service rep is rude and condescending. I placed an order a week ago with 1-4 shipping hoping to get my jewelry before my vacation. It has not even been shipped yet. Now he saying Sunday ( WE DONT GET MAIL ON SUNDAY) Im leaving on vacation on Thursday I was hoping to have it then. Again your charging people for this shipping and its false advertising. No mention of waiting for pieces from Hong Kong! People please beware of this! Do not pay for extra shipping! DO NOT!
We are sincerely sorry to hear that your experience with us was anything less than positive, Debbie. There must be some misunderstanding and we hope we can explain. Please kindly know that the “time it takes to produce a product” + the “time it takes to ship” = “how long it takes to be delivered.” Processing time is usually 3-7 working days after your order has been placed, some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 10 working days. The processing time will be clearly shown on each product page after choosing the size of the ring, also you could find more details about our Delivery Information(http://www.jeulia.com/delivery-shipping.html) at the bottom of our website. Although you chose 1-4 working days Express Shipping for your order, it still needs certain days processing time before being shipped out. We understand that the product was required for urgent purposes, and we want nothing more than providing you with the best possible shopping experience. It is apparent that we need to train our customer service representatives more thoroughly from this incidence, and we will take steps to improve in this area of our services. If you need to check the order status of your order or trace your package after it has been sent out, please reach out to our customer satisfaction team by sending an email to service@jeulia.com so that they can better assist you. Thanks.
As of the time I'm writing this, I have not received an email from Jeulia, and I checked my spam folder. I left a critical review on Facebook (which I am unsure if other people can see) and someone from customer service sent me a message on there. I explained the situation (again) and included photos (again) and was told (again) that I need to ship the ring back, give them the shipping info, then they'll look at the ring/fix the ring and if I pick a faster shipping method then the ring will be back before my wedding. However, if I'm getting a new ring, no one is mentioning to me the time it will take to MAKE the new ring which Jeulia's website says can take 3-7 business days.
After leaving my reviews I have looked Jeulia up on the Better Business Bureau. The company has an F rating. So, considering that, and all the trouble I've gone thru thus far, and that I'll have to pay to send my ring back, and I'll have to pay for expedited shipping, and that I have repeatedly offered to have Jeulia put a hold on my credit card as a deposit to ensure i send my ring back so the replacement ring will absolutely reach me before my wedding and that offer isn't even discussed, AND all this fuss is over a ring that's not even $200 and I have many other things to worry about a month before my wedding, no, I will not be paying to ship my ring back and just take your word and hope this is all fixed before my wedding.
I purchased a two tone wedding ring set from them. After 3 months, the gold has worn off. I contacted the company and provided pictures. As the ring has a one year warranty, I wanted to make a claim. When they replied, they sent me a form email, including referring to me as "sir/madam". They told me to send the rings back and they'd look into it. I explained that my wedding is in a month, and that the initial shipment of the ring took weeks, could they send me a replacement ring and put a hold charge on my credit card to ensure that I return the defective ring. The people who have responded to me obviously don't read the emails because they just keep saying the same thing over and over, won't escalate to a manager, refer me to their 30 day return/ exchange policy despite this being well past 30 days and is a warranty claim. Their continued replies are from a poorly written script. Do not do business with this company.
Exactly what I was looking for. Ring is prettier in person than in the pictures! Nice quality and it always sparked. I was skeptical but so glad I decided to order thru you. Highly recommend hem. Ordering was easy and it shipped out quickly.
I love both rings ive ordered from Jeulia. I also got a new wedding band for my husband. Its just unique and so beautiful. I cant wait for him to see it. And the service is fantastic; it took less than a week for the rings to arrive!
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sincerely sorry to hear that your experience was so unhappy and frustrating, Rebecca. We are committed to providing our customers with the best possible shopping experience, and this truly isn't how we want to make you feel. I have discussed with our manager regarding this issue to your order, and we have come up with a positive solution for this issue. I have sent you an email via our ticket system with the best solution for this issue, please kindly check it and send us a reply so that we can quickly get this issue resolved. Please accept our sincerest apology for the difficulties we have caused you again. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times. Thanks.