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Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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This was my 1st purchase from Jeulia. The ring arrived faster than I expected, was packaged beautifully, and was absolutely gorgeous, just exactly like the picture. I am very happy customer.
I love my ring... I've had it for 19 months and it has not turned my finger green and the stones are still brilliant looking
This ring is just what you said and showed it to be. It is just too big for my hand and my tastes. I looked at it for months before I purchased. I just made the wrong decision.
I love. My rings they are very beautiful. I gave them a five star rating. I got two of. Them and I love them.
The ring is just what I wanted and it is so beautiful, so beautiful I cried. It is the perfect size and even prettier in person. The picture does not do it justice.
My ring is even more stunning in person! I have several other faves I plan on buying, soon!
I definitely recommend Jeulia... for any occasion!
Easy online experience, quick shipping, decent prices. I would like to see lower shipping costs though.
This is Mary Johns wife I am so happy with my purchase. I ordered the rose gold wedding set and it is just beautiful. First time I ever ordered rings online that actually fit. Didnt have to have a sizer! So I am super pleased!
Excellent the stone was a little bigger than I thought it would be but other an that I really like it.
Looks cheap I really didnt like cant even read engraving not gonna return was a gift but I paid for it and not happy at all
The quality of the rings are excellent and the service is terrific.
I would order over and over again highly recommended
They don't honor there agreement on shipping and are not willing to reimburse me for there mess up. I paid for 1 to 4 business days shipping and didn't get it until the 5th business day after they said my order was on its way. On top of that a week later we have had stones fall out of our rings and there wanting me to pay more money to ship it to them to get it fixed. I would not recommend them to anyone.
Had a small misunderstanding at first but was finally able to arrange a return and exchange for what was considered a special order due to size of the ring. They even refunded the difference between the original purchase and the item I got in exchange. I think there is a language issue but keep trying to explain your issue and they will help you resolve it!
I have ordered numerous items from Juelia jewelry I am always happy and satisfied when I receive it it is everything it is in the pictures and then some love it
My wife loved her ring, as well as everyone else. Shipped very fast. Im glad that we found this company.
Thank you so much for your service... love all the designs, quality and great service... keep up the great work
I purchased a two stone ring almost 2 years ago and it is still as beautiful ans the day I got it. I shower, wash dishes and play in the dirt with it on, no wear and bright and shiney as always
Answer: This site is all scam. Don't order anything from here.
Answer: My wife received in a week, sent back within 24 hours. Their customer service should you choose to call them is unreal either their is no answer or you get someone with English skills like an infant. You can email them as well expect English translated the same way and single word or short one line answers that don't answer your question. When I emailed I got simple answers like" we real sorry you understand" we no able to refund you understand, thank you etc. you wasted your money sorry to say I went thru PayPal to get my 10 bucks.
Answer: Their photography is really good. The product looks awesome in pictures on their site. Way better than what you actually end up receiving. Of course we should know better than to expect high quality for such low prices so again, the old adage remains true. You get what you pay for.
Answer: The California address and contact information appears to be a "front" to make them sound like a legitimate company, but those who have gotten shipping confirmation show they are in fact shipping from China. My husband had money taken out of his account as soon as he purchased something, and thought it was being shipped from California to New Mexico but when he tries to check the status he gets a message that the "order could not be found". Buyer beware!
Answer: I've had mine for about a month. It was rose gold. Almost all of the coloring has worn off and the metal is so soft, it's really banged up and has tons of scratches all over it. When you get the package, they have value listed as $20.00. It's so beyond junk.
Answer: Need to contact the Better Business Bureau and others need to do same and get this place shut down
Answer: DONOT order anything from this company at all
Answer: Im not sure what you are looking for, but there is no gold in their rings, and the stones are inexpensive man-made materials (which, despite their gorgeous photos, have very little sparkle). You can get better quality costume jewelry at almost any regular store for a better price! Besides, if you try to return something, you will NEVER get a refund and will never even get anyone to answer their phone.
Answer: The rhodium plating on your ring should definitely last longer than a year. Although having said that, if the base colour of the silver has a really black colour to it, then you might start to see the silver colour coming through at the base of the ring, before the end of the first year. Normally you should expect the plating to last 2-3 years.
Answer: It took a bit to get mine after my husband kept emailing them till they finally replied. Ordered the skull engagement ring and I must say it was worth the wait it is beautiful. Only down side is it's supposed to be rhodium plated which is supposed to help it with not getting scratches but I bump the bottom of it and it's starting to come off already which is definitely a disappointment. Now you can see the silver peeking through):
Affordable luxury Jewelry for Everyone.
We are genuinely sorry to hear that your experience with us was anything less than positive, Lucan. Despite our effort to deliver your order on time using UPS Express Delivery Service, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of your order due to issues with the shipping company. We are very sorry for truncating your plans for your rings, and we will do our best to ensure this never happens again. Please understand that all our products are quality-checked before shipping, unfortunately, a few defective pieces may sometimes fall through the cracks. As per record, one of my colleagues from the customer satisfaction team has accepted your repair request and promised to refund you the return shipping charge after receiving the defective ring. Please remember to offer us the shipping carrier you used and tracking No. Of the return package so that we could repair your ring without delay. We do apologize for any inconvenience caused you, and we still want to do everything we can to make you happy again. Should you need any further assistance, please contact our customer satisfaction team at service@jeulia.com at any time. Thanks.