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I would give ZERO stars if possible. I didn't even get to place an order. Their policy states that, to receive the military discount, you must send a copy of your military ID from your military email address. The military server in my son's office won't allow the email to go through. They won't accept the credentials from his personal email.
Called customer service and they told me to send a smaller jpeg file. I tried explaining that the type of file doesn't matter. The server won't let the email go through at all. She didn't say anything after I said this, so I said "Hello?" and she said "Are you finished?". WTF? SERIOUSLY? Incredibly unprofessional. As much as I wanted the ring, I won't be giving them ANY business!
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
We feel terrible upon hearing about the bad experience you experienced with us, Emily. That is so disappointing and truly not how we want to make you feel. Actually, we do allow customers to send the military ID from their personal emails if they are not allowed to send emails via the military email address anymore. The customer service representative who answered the phone was obviously very unprofessional, and I have escalated this issue you have met with to our branch related. Your feedback is highly valued and it is obvious from this incidence that our customer satisfaction team requires adequate training regarding service skills. We will take steps to improve in this area of our services and promise that this won't happen to other customers. If you need any further assistance from our team, please send emails to service@jeulia.com so that we can better assist you. Thanks for your patience and understanding.