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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I absolutely love my ring so perfect and fits comfortably on my finger! I think I have convince my boyfriend to get an alternative engagement ring as this is my proof
I've been trying to return my purchase for several weeks and I'm getting the run around. The pictures are better than the actual product and sizing is smaller than typical.
Beautiful product! I was nervous to buy from a page I saw on Facebook, now I'm so glad I did! Can't wait to buy more.
Delivery was quick, service excellent, and my ring is stunning absolutely love it definitely order again from this sight
Purchased the 2 hearts in rose gold surrounded by the white topaz stones. It was very pretty but I thought the sizes run small. Contacted the company every day for 2 weeks. I needed to know where to send it for an exchange. Finally I got an email and sent it to the address provided. After an additional 2 weeks I was told if you want it shipped fast you must pay $20. Already annoyed that the customer service was so horrible I told them to swallow the $20 and ship me my ring. This went on for about a week. Annoyed and pissed off I contacted them via FB messenger. I received an immediate response. Informed them of the issue. They could not apologize enough. They offered a discount, I said all I want is what I paid for. I did ask them to please ship it UPS without charging me for shipping. In 3 days the ring is on my finger and I LOVE IT!
The customer service through FB messenger is way better than dealing with customer service on the website sad to say. So my advice is if you have any issues contact Jeulia through FB messenger. I will absolutely recommend my friends to purchase from Jeulia. I have 2 rings from them and have my eye on a third. This is a company that owns their mistakes and fixes them quickly and politely. I give A++++++
For quality of Jewlery and customer service.
I love my beautiful ring before I got I was scared I wasnt going to like it, but once I put it on my heart just melted I LOVE IT!
It was supposed to be an interim engagement ring that I needed for 6 week. Only lasted two days. One stone was missing when I received it. The main stone fell out 2 days later. It is GLUED in, not held by any prongs or has any support underneath. They are not responding to email. I looked up white sapphires on the internet and found they are cloudy. These are not sapphires. Probably rhinestones. Even the description of the stone is fake. Bummer for them because I wanted to purchase additional items.
We are truly sad to hear that stones fell out of your ring shortly after received and apologize for all the troubles caused you, Elaine. Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and they are back to work now. Our customer satisfaction team provided limited assistance during that period. Please understand that we carefully inspect all products before shipping; unfortunately, a few defective pieces may sometimes be overlooked. The stones we use are lab-created gemstones which are chemically, physically and optically identical to the precious stones mined underground. We still want to do everything we can to turn this around for you, so could you please send an email to service@jeulia.com with your order No. And clear pictures of the defects so that we can offer you a satisfactory solution to this issue? Thanks for your cooperation and understanding.
Thank you for extra long response and your coping and pasting of your guidelines which I already understood. I understand your policies, however when someone does not return calls for days/weeks and emails are not responded to until I call - this is not good service. I emailed EVERYTHING you ask for and no one ever responded. I then had to call and wait for over 10 minutes for my call to be dropped? You have a message that comes on and says, sorry everyone is busy, email your request, click! I called back 7 times before someone answered the call - told me I would receive a return label in about 5-10 minutes... nothing for HOURS! Had to call back and go through the whole thing over again - TWICE. Then comes the refund. I sent the back back overnight with a signature required. You received the packed and it took 3 weeks to receive my refund less $10 of course. So please don't try to make it seem that I didn't know what I was doing! Maybe fix your system.
Please accept our sincere apologies for all the inconveniences caused you again, Betty. Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and they are back to work now. Our customer satisfaction team provided limited assistance during that period. Please understand that we do not provide return shipping labels at this time, and customers need to ship their purchases back to our warehouse in the US to request a refund. Also, as our 30-day return policy states "Customers who chose Standard shipping for their order will have a $10 shipping fee deducted from their refund. " The shipping fee has been deducted from the refund of your order. Your feedback is highly valued and we will take steps to improve our policies so that customers will have better shopping experiences when shopping at Jeulia. If you need any further assistance from our team, please send emails to service@jeulia.com so that we can better assist you. Thanks.
I guess if i were happy with the ring, everything would be fine, however I did not like it and simply wanted to send it back. Wow what an experience. They go back and forth with on a daily basis and thensay you must take picutres and send proof of the item in good standing... ok... but once you send these pics, no one wants to talk to you. I had to call and wait on hold for 17 minutes before anyone spoke with me. Then they told me that I had to ship the item back. WOW. I asked them to then cancel my new order... and of course it shipped. Now I have to receive it, open it, take pictures, and pay for the return freight on something I canceled. WOW AMAZING COMPANY!
My experience with you guys was awesome I love the quality of my wedding set and my husband's ring I will be ordering more jewelry from you all
Love the ring and excelent customer service! Love the ring it was fantastic! Very fast shipping and excelent quality!
I have purchased a few rings and the quality is great. I have gotten many comments on how beautiful the rings are. I have a new one on order and can't wait for its arrival.
I bought a ring for my girlfriend and returned it within the 30 days attempting to get the right size. The number on the website is NOT a working number. I "chatted" and got no response. I purchased this ring in December, returned it for the right size and it is now March and NO response or ring. Sad thing is we wanted to buy more of their products. Go with a large retail chain for this type of purchase and "in person".
We're sincerely sorry for all the difficulties caused you, Jeffrey. Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and they are back to work now. Our customer satisfaction team provided limited assistance during that period. Could you please send an email to service@jeulia.com with the order number/tracking number/new size you'd like to exchange for so that our team can better assist you with this issue? Thanks for your patience and cooperation.
I bought the Rose Necklace in pink for our granddaughter for Valentine's Day, it's beautiful.
I also bought in the pink our granddaughter 's name and in silver our youngest daughter's name that they'll get in their Easter Basket.
I have other pieces picked out for them but for me as well.
While the sale is on pick out a piece, a cheap piece like the Rose necklace And when you receive it, You'll be hooked.
The detail, the price even the packaging, Beautiful, Beautiful.
I haven't been able to see anything wrong with the products that I purchased and I can't wait to order more.
My boyfriend gave me a ring 2 Christmas ago. It came in a beautiful box and the quality is amazing. I get so many compliments on it. I'm getting a new one soon. I just can't decide because they are all beautiful!
This is my second set and they are always stunning. People always think they are real diamonds and I get so many compliments. I highly recommend their jewlery to anyone.
You advertised $69. For the ring i purchased. Somehow it went thru pay pal so when i received my bill the ring was $90. Im not happy about that. So far i have been unable to contact pay pal
Sorry for any inconvenience caused you, Anne. We hope we can explain well. Please kindly know that after clicking "Add To Cart" on the product page, if you click "PayPal check out" to finish the payment, then the default shipping method set for your order would be $21 expedited shipping. If you click "View Cart & Checkout", then you will be brought to the shopping cart page where you can choose the shipping method for your order. We value your feedback as it helps us to keep on improving our services even further, and we will take steps to improve our customers' shopping experience. One of our staff members from the support team has sent you an email with a further explanation of this issue. Please kindly check it and send us a reply if you need any further assistance. Thanks.
I loved my wedding ring set! My soon to be husband has not seen his yet, but I am very pleased with both. I received a confirmation email, tracking information, and got the rings in 4 days, one extra day due to the engraving. I will definitely shop here again.
It doesn't even deserve one star but I placed my order on Feb 7th and paid for 1-4 day shipping. It is supposed to take 4-7 days processing and today is the 25th and still no ring!
We're sincerely sorry for all the difficulties caused you, Marissa. Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and they are back to work now. Our customer satisfaction team provided limited assistance and our factory was closed during that period. Customers' orders will be processed and shipped out as promptly as possible. Could you please send an email to service@jeulia.com with your order number or the email address you used to place the order so that we can better assist you with this issue? Thanks.
This ring is like wearing a piece of art on your hand I have men that literally look at my hand and cannot believe the beauty of this piece of course the women gas and asked to see my hand just like the men do like I said the ring is absolutely stunning and well worth every single penny which quite frankly was very low in cost considering what you get there is no reason you should not consider this beautiful company for a lovely piece of art on your hands
I purchased a ring from them. I did not like it so I called to find out their return procedure. No one answered the phone and I have sent many e-mails. No response from any of them. What a joke of a company. I would tell anyone and everyone not to buy from them
We feel so sad to hear that you did not like your ring and sincerely apologize for all the troubles caused, Debbie. Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and they are back to work now. Our customer satisfaction team provided limited assistance during that period. We still want to do everything we can to make you happy again. And to make customers feel comfortable and confident when shopping at Jeulia Jewelry, we offer a 30-day return/exchange policy and please check the details at https://www.jeulia.com/30-day-return-policy.html. Could you please submit a return/exchange request so that our customer satisfaction team can better assist you with this issue and get it resolved for you? Thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are genuinely sorry that it has been difficult for you with your return, Tricia. Please kindly know that the sizes of our rings are international standard sizes and we always remind our customers to check our ring size guide(https://www.jeulia.com/ring-size.html) before purchasing so that they will get the rings in the correct size. We do offer a 30-day return policy on our website(https://www.jeulia.com/30-day-return-policy.html), and as long as you contact us within 30 days from the delivery date, we will process your return request. As per record, our customer satisfaction team asked you to send them some pictures of the ring so that they can check if it is still in good condition. Unfortunately, we have not received any pictures until now. Please understand that we need to deal with each customer's issue according to the specific clauses of our policies, so the pictures of your ring are requested. May you please send the pictures to service@jeulia.com so that our team can process your return request after checking and quickly get this issue resolved for you? Thanks.