On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
We monitor reviews for authenticity
I absolutely love the piece i ordered it was beautifully handcrafted and didnt take very long to ship
I wear it everyday, I shower in it, I work out in it! I'd much rather lose this than my real one just have an excuse to buy another!
I purchased a ring in a size 6, which I went out of my way to go to Walmart and have my finger resized. I wanted to make absolutely sure that I was ordering the right size. When I received the ring it was entirely too small, barely getting it past my knuckle. I called cs (customer service) and made arrangements to exchange the ring. I was told I had to pay the shipping cost. Okay, I get that, my mistake?. I paid $20 for express shipping on 3/3/18 2-4 business days. So they have it set up where they send you a link to pay for shipping, then after you pay the shipping you have to call them to tell them you paid the shipping and give them an order number. After which they give you an address to ship your purchase back to them. Well after paying the $20 for shipping I had to pay an additional $10 at my local post office to have the ring shipped back to them! Thirty dollars to have this corrected? Well today, 10 days AFTER I paid for express shipping, I received my ring. And wouldn't you know its still too small! I took it to a jeweler to have it sized and it measures at 6 1/4, not the 6 1/2 that it should be! This has been a complete nightmare! Don't waste your money! I wish I had read the other reviews before I made my purchase. Buyer BEWARE!
I love the quality of the item I purchased. It isn't what I though. It's better... Thank you so much for making such great items.
Strikingly beautiful jewelry at a reasonable price. Husband purchased me a bridal set a little over a year ago, and I still get compliments on how beautiful it is. I absolutely love Jeulia!
3 weeks after I placed my order, for a 3 pc wedding ring set, I received it. Much more beautiful than I imagined it would be. Great price, beautiful, jewelry, not long of a wait. I read a lot of the comments, negative and positive. After the service and product I ordered and received, its hard to believe any of the negative comments, that were posted. I will definitely purchase from Jeulia again.
I'm very satisfied the ring I bought for my wife she is very happy I will go to this site again in the future
I was looking at all the beautiful jewelry online and my husband said let me know what you like since our anniversary is coming up, I put 9 items in the cart for him to look over and pick one. 3 day later and a mo before my anniversary I got two absolutely beautiful rings! They sparkle so much, and the colors are exquisite! I have the Lilac Flower round cut amethyst and Halo cushions cut blue sapphire and I love them both! 2 down 7 more to go and I am so sure Ill be adding to my cart
Bought a ring a month ago. Had a slight issue, contacted company and they addressed the issue quckly with no hassle. Love my ring and will definitely buy again. The product is so affordable, it's easy to purchase many different designs. I love Jeulia.
So happy with my ring. Arrived quicker that expected. Perfect fit, already had many comments on how beautiful it is, will be ordering again soon
I bought my engagement and wedding rings from Jeulia and they are amazing, high quality they look stunning. I would recommend this company to anyone looking for high quality jewellery, excellent service, excellent value and product
I dont write bad reviews, never have, until now and I have written hundreds. This all started before Christmas of 2017. I bought a wedding set and it was a half size too small. I tried to return it, you know, easy returns. I follow wed their instructions, dont remove the tag, kept the box perfect, everything like I received it. Couldnt get customer service to respond to emails or phone calls until my 30 days were up. I had to pay to ship it back. I provided a tracking number to them and it arrived within two days according to the tracking. A week later I called and was told they didnt have it yet. We played that game for a couple weeks and the they found it after I sent them a screenshot of the tracking showing they had it. Then I had to pay for shipping back to me, so I did that.
Now, I Have been trying for a month and a half to get my fully paid for ring shipped to me. Every time I call customer service they tell me the ring is ready to ship and will be shipped in the next couple of days and I will receive an email letting me know. I have heard the same story 6 weeks in a row and have no email nor ring. Worst company ever to do business with. I have a day, a venue, photographers and everything else but a ring.
Please accept our sincerest apologies for all the troubles caused you, Gilbert. It's unfortunate to hear this has been your experience and truly not how we want to make you feel. Actually, according to our 30-day return policy(https://www.jeulia.com/30-day-return-policy.html), as long as you contact us within 30 days from the delivery date, we will process your return request. Since you did contact us within 30 days from delivery, our customer satisfaction team accepted your exchange request on Feb. 7th. Our Free Resizing policy(https://www.jeulia.com/free-resizing.html) also states that "If you ordered the wrong size, you’ll be responsible for the back and forth shipping fees." Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and our customer satisfaction team provided limited assistance during that period. We started processing your new ring on Feb. 28th and shipped it out on Mar. 8th. Please understand that 3-7 working days processing time is still needed for processing the new ring. Your new ring has been shipped out via USPS and I have sent you an email with the tracking No. & tracking link for you to trace it by yourself. We appreciate your critique and will take steps to keep on improving in this area of our services. If you need any further assistance from our team, please send emails to service@jeulia.com so that we can better assist you. Thanks.
My husband bought me the black lab created diamond wedding set for our 30th anniversary... it is absolutely beautiful! Customer service is awesome! Jeulia is a great site to shop from... I highly recommend them.
Hello,
I work for a Global International company that receives and ships thousands of packages a day without putting the responsibility of tracking on our Customers. Major companies like Amazon and Zappos also do not seem to have an issue with large volumes of returns.
It sounds like you US Warehouse is poorly managed and that you have merchandise that you do not own in this Warehouse. How exactly does that work for your Inventory reconciliation and paying of taxes on this inventory? Your inventory count must be way off if it is done at all.
This is a poor excuse of Customer Service and lacking of knowledge on how to run a Warehouse and is not my problem as a Customer.
I will never purchase from you again and will warn everyone about this lack of basic Warehouse practices.
Please accept our sincerest apologies for your unpleasant experience with us again, Roberta. Hope you could kindly know that as our 30-day return policy(https://www.jeulia.com/30-day-return-policy.html) states that "When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed." Currently, we still need our customers to provide us with the shipping carrier they used and the tracking No. For the return package so that we can confirm the receipt of the return and process their return/exchange request without delay. Your feedback is highly valued as it helps us to focus on what needs improving. We will take steps to keep on improving in this area of our services and provide better shopping experiences for our customers in the near future. Thanks for your understanding.
My ring was dull from day one so cleaning it is not a solution.
You have my ring. I shipped it back to you but you cannot find it and have done nothing to resolve this issue.
Do not buy from this site.
The rings are dull and the Customer Service is horrible.
They have my ring but do not answer emails or any requests for information.
Absolutely love my new ring! This is my second purchase and not my last! Great customer service and received my ring fast!
This ring is even more beautiful than the pictures. The pictures do it no justice whatsoever. The sizing, the shape... it is gorgeous. I have small hands and small fingers and was a little concerned about the shape, it is extremely pretty on. Thank you!
My fiance ordered my ring in 2016 and it was not given to me until December 2017, which I understand was past the 1 year warranty mark. The ring sat inside of the box in the original packaging at his work. But not even a month after I started wearing the ring, the diamonds started falling out. The ring is absolutely gorgeous and now looks funny since diamonds are missing and I cannot wear it. I contacted customer service to see if they could help and was pretty much told sorry about your bad luck the warranty is over but you can take it to another jeweler and have them fix it. They were not willing to help at all. I'm sorry but I have worked customer service and if it was given to someone as a gift after the warranty expired and they had not used it nor worn it, we would have honored the warranty. So now my Fiance has to buy me a new engagement ring since Jeulia WONT HELP AT ALL. Seriously if you are planning on asking your spouse to marry you, buy the ring a week before just in case so it can be covered by warranty. Cause they won't do anything after that point. It also takes them like a week to answer you.
We are genuinely sorry to hear that you are experiencing this problem with your ring now, Courtney. Please understand that we want nothing more than providing you with the best shopping experience and customer service; however, we still need to deal with each customer's issue according to the specific clauses of our policies. As our one year warranty(https://www.jeulia.com/one-year-warranty.html) states that "we offer a one-year warranty against any manufacturing defects on our jewelry. " Sorry that we can not process your repair request because it is not within one year from delivery anymore. If we could still be of assistance with anything, please send emails to service@jeulia.com or call 1-888-219-8158 to contact our customer satisfaction team for further assistance. Thanks.
I've ordered from this company quite often and have always had a positive experience. The quality is excellent and the products are all exactly as advertised. I would recommend ordering everyday jewelry as well as items for the most special occasions. The prices are absolutely reasonable and they're always offering discounts for all holiday shopping. You will never be disappointed!
This is my 3rd ring from Jeulia, as always I got my ring quickly, it is gorgeous and is exactly what I saw on the website. As always they have met my expectations. Quality, beauty, elegant, and great customer service
I have bought 3 rings I love them. I wear them everyday they don't tarnish and they keep the sparkle. I will buy more
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please accept our earnest apologies for the unsatisfied experience you've had with us, Mel. Please kindly know that the sizes of our rings are international standard sizes and our rings are true to size. We always remind customers to refer to our ring size guide(https://www.jeulia.com/ring-size.html) before purchasing so that they will get their rings in the correct US sizes. We want nothing more than making you feel at ease with your exchange, but we still need to follow the specific clauses of our return/exchange policy to deal with your exchange which states that "When requesting an exchange, customers will be responsible for back and forth shipping fees if they ordered the wrong size; When returning or exchanging items, customers must use a shipping method that has tracking on it." After checking with the staff members from our logistic department, we did ship to you the new ring in size 6.5. If the new ring is still too small for you, maybe you should have exchanged for size 6.75 or 7 instead of size 6.5. I have sent you an email to follow up on this issue, and we sincerely hope that you could measure your size according to our ring size guide to let us know your correct US size. We hope that we can reach out a solution together and get this issue sorted out for you. Thanks for your cooperation and understanding.