- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Hello,
I work for a Global International company that receives and ships thousands of packages a day without putting the responsibility of tracking on our Customers. Major companies like Amazon and Zappos also do not seem to have an issue with large volumes of returns.
It sounds like you US Warehouse is poorly managed and that you have merchandise that you do not own in this Warehouse. How exactly does that work for your Inventory reconciliation and paying of taxes on this inventory? Your inventory count must be way off if it is done at all.
This is a poor excuse of Customer Service and lacking of knowledge on how to run a Warehouse and is not my problem as a Customer.
I will never purchase from you again and will warn everyone about this lack of basic Warehouse practices.
My ring was dull from day one so cleaning it is not a solution.
You have my ring. I shipped it back to you but you cannot find it and have done nothing to resolve this issue.
We are genuinely sorry for any inconvenience caused you, Roberta. Please understand that after shipping back your ring to our warehouse in the US, you need to provide us with the shipping carrier you used and the tracking No. For the return package so that we can confirm the receipt of the return with them. Sorry that we cannot track returns without a tracking number due to a large number of packages being processed in our warehouse every day. May you please send an email to service@jeulia.com with the shipping carrier & tracking No. For the package so that we can process the refund for you without delay? Thanks for your understanding and cooperation.
Do not buy from this site.
The rings are dull and the Customer Service is horrible.
They have my ring but do not answer emails or any requests for information.
We feel so sad to hear that your rings look dull and sincerely apologize for all the troubles caused, Roberta. Hope you could kindly know that most of our staff members have had a vacation from February 12th to February 23rd, and they are back to work now. Our customer satisfaction team provided limited assistance during that period. Please tell me have you tried cleaning your ring? If not, you might refer to the 'keep it clean" tips via this link: http://www.jeulia.com/how-to-care-rings.html to bring back its shine. Please kindly know that your rings look dull mostly because the back of the gemstones have accumulated a layer of soap film and other “yuck” which blocks light from shining through them and makes them look dull. We still want to do everything we can to make you happy again, and please check our 30-day return/exchange policy(https://www.jeulia.com/30-day-return-policy.html) on our website. If it doesn't work after cleaning your ring, please submit a return/exchange request so that our customer satisfaction team can better assist you with this issue and try hard to get it resolved for you. Thanks.
Roberta C.'s review of Jeulia earned 2 Very Helpful votes
Roberta hasn’t received any thanks yous.
Roberta doesn’t have any fans yet.
Roberta isn’t following anybody yet.
Empty.
Good luck returning any wig that doesnt fit or work and get your refund! I bough multiple wigs...
The shipping address I provided is different from my billing address as I have two homes. They...
Please accept our sincerest apologies for your unpleasant experience with us again, Roberta. Hope you could kindly know that as our 30-day return policy(https://www.jeulia.com/30-day-return-policy.html) states that "When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed." Currently, we still need our customers to provide us with the shipping carrier they used and the tracking No. For the return package so that we can confirm the receipt of the return and process their return/exchange request without delay. Your feedback is highly valued as it helps us to focus on what needs improving. We will take steps to keep on improving in this area of our services and provide better shopping experiences for our customers in the near future. Thanks for your understanding.