BestWigOutlet

Scam Company!

I placed an order for a Raquel Welch wig. It cost me $160.00. I ordered from this company in good faith and I should have read the reviews first. I am battling cancer presently for the second time and ordered the wig tomorrow wear for my birthday and what I received was an empty wig box.

Federal Express delivered my package fine. It was not ripped open or tampered with. I told this to the company immediately and showed them pictures of everything I got. They even got confirmation from FedEx that my package was delivered perfectly.

The two women I spoke to at BestWigOutlet treated me like a criminal and left me in tears. The company told me that we're going to file a claim with FedEx and I would have to wait. They are committing fraud, because FedEx did nothing wrong.

They didn't want to believe that perhaps something happened in their warehouse/packing department. They no longer will answer my calls or get back to me. They were so rude to me. Please do not order from this company. I am beside myself and don't want this to happen to anyone else.

Update to my last post. They asked me to remove a review I posted of them and they would refund the remainder of my refund. I said, is it you making the request or is it the manufacturer? They said, "No, the manufacturer has nothing to do with this". They told me they would not refund the remainder of my refund unless I removed my review. I'm sorry, that's against the law. It scares me how illegal and unethical this company is. Sorry, can't do that in the USA. Not sure where they're from, but in the USA, if you retaliate by holding someone's money because they posted a review of you, that's a violation of CRFA. For those of you who they are doing this to, please reach out to the Attorney General and the FTC so that they can bring charges against them.

If I could give zero stars I would. I ordered from this site, I contacted them and requested a RMA to return the SAME DAY I received in mail after I seen in person I wasn't satisfied because didn't look how it did online and returned the following days and shipped back. Paid shipping out of my pocket to send back which was over $20 and when they refunded they deducted $40 off of my $270 return bc they said it was used and part of that was 12.99 they said for shipping costs when they sent it to me. I didn't even use or wear it, I literally seen what it looked like out the box and wasn't satisfied what it was in person. It was of same quality as it was when I received. They accused that it was used and deducted my money. So I paid them about $70 for nothing. They don't really have good customer support and not very nice on the phone. Reporting to BBB

I purchase 90% of all purchases online.
Never have I come across a company like this! I am being charged $70 plus dollars to return a $339.00 wig! There is no negotiating, customer service has no ability to work with the consumer. They are in total charge of declaring the item is not packaged correctly and a cleaning fee is needed! Crazy! It was on my head for try-on and went right back into the original bag and box! Wish I could give this company zero stars! Save your money. Do not purchase from Best Wigs Outlet.

I bought Wavy Day by Raquel Welch and waited two weeks for the item to even ship. So that's the first thing. The wig came in nice packaging and it's a beautiful color, however after one day of wearing it the lace starting to completely fall apart and I have a hard time believing that this has anything to do with Raquel Welch quality as this brand is highly recommended by so many people. Also I paid over $200 for this wig after shipping so yeah I'm very disappointed and after reading the reviews here, I don't even want to attempt to exchange this item or return it. It seems like h3ll. I'd rather just spend my money elsewhere. Im going to try wig studio 1 next. Don't buy from here. Quality seems shaky. There's probably other businesses that will take your money into consideration.

I recently called regarding my order for the Classic by HIM and they were very transparent with me and explained exactly what my order status was at. I am very happy with the communication as I find that the other wig companies don't give me info and just leave me hanging. I look forward to having business with them again!

I ordered two wigs, one of which I was familiar with and had ordered and received from a different site. The second wig I ordered did not meet my requirements and when I first contacted them 8 days later received no response. After repeated attempts I was told over 30 days later my wig was not eligible for return. Will never do business with this company again.

I received my order, wig net was rolled in a ball under the wig, bangs looked like they had been cut. I returned the item.
It took 21 days to finally get someone to address the refund.
Still waiting for the refund to my account and with a 15% restocking fee, I will never shop Nest Wig Outlet again.
Do yourself a favor and shop elsewhere!

Jan 20,2023 I ordered a platinim blonde wig with dark roots per the picture on the site. Yesterday, 2/2/24, I received a beige blond wig without darker roots. The wig us a "no return, no refund" purchase, so what to do when the wig received is a misrepresentation of the wig I thought I bought? I'm beyond disappointed, so called customer service, and I am to receive a call back. I've never had a problem purchasing wigs online before, but I believe this is the first time with this company.

The wig I purchased was advertised as wearable right out of the box. It is not. It's a bunch of hair on a base with no texture or style. It was advertised as Raquel Welch but I doubt that it is. Definitely false advertising. Unfortunately, this company has a no exchange/no refund policy so buyer beware.

They are the worst at accepting returns and will charge you significant restocking fees and additional fees because it had been taken out of the net. (Note the net was attached to the box so by simply removing the product from the box removed the net). They basically get paid for sending you a poor product because the keep half of your money if you return and then resell the piece to someone else. Beware of their business practices. So many other outlets are worthy of your business. Avoid BWO.

Ordered and received a Gabor wig that was tangled, scratchy and had a smell.

Returned and offered $100 because they said the wig was tangled, scratchy, and had a smell.

No kidding Einstein, that's why I returned it.

My order came to $336.11. The color was very "off" and the wig fit very loose (I'm an average size person). I returned the wig and was charged a $50 restock fee and $15 cleaning fee! $65 just for returning! Will never order from them again!

Good luck returning any wig that doesnt fit or work and get your refund!

I bough multiple wigs with issues I kept because I need but one wig specifically I bought
I tried and returned as it was sent to me with all proper repacking and documentation and I was
Still charged over $60 for restocking and refreshing wig. Bullocks the wig was in perfect condition

So if you buy anything for Best Wig Outlet make sure to keep it or you'll lose a good chunk of your money.

It is unfortunate that this company totally misleads you by claiming you will get your full money back if its not the right wig for you.

Will never buy again from Best Wig Outlet - Better to go local pay more and have professional assistance.

C.A.
Fort Lauderdale, Fl

The shipping address I provided is different from my billing address as I have two homes. They refused to process order unless I called and confirmed shipping address. I shop solely online and have never had this happen with any other company. Communication was unprofessional as well. I canceled my order.

I ordered a specific piece. I was shipped a piece that was obviously the wrong color and number. I asked to return it and they said they would approve the return but would evaluate it after receipt... i was not concerned as it was never out of the box. So i sent it back. With proof of return. They claimed when they got it back a week and a half after i originallty received it; that it was with a smell and it was fuzzy. Which was a total fabrication. But made the allegation so they could keep more than half the original purch price. Be warned...

I bought 2 hairpieces. Neither were as described or as color on pics. Cost more to ship back and pay restocking. Photo below of one of the pieces and their online color to show difference. I actually thought I'd ordered the wrong color because it's so far off. But I didn't. Color was listed under gray. There's no gray.

Customer service was rude. Basically saying tough sh**. I'll never use them again.

I ordered the Raquel Welch Simmer Elite with the lace front/hand-tied cap/mono top in Shaded Iced Pumpkin Spice (which is supposed to be a cool red, judging from the "Iced" in the name). I was able to get a great price on bestwigoutlet.com, and the wig was shipped within a reasonable time. The wig itself seems to be of a very nice quality, although I'm new to wig-wearing, so I only know what I've learned through watching LOTS of reviews, etc., on YouTube. The style is probably a little young for me, as I'm just on the verge of turning 65, but I like it so much, I'm keeping it anyway. As for the color, it's somewhat of a chameleon, looking quite different in different lighting situations. I like that it has the darker/brown rooting, because I'm a natural brunette. I'm very happy with my purchase and the service provided by bestwigoutlet.com. Oh, and here's something else that impressed me: I had ordered this wig, and then I immediately ordered another wig. In fact, I ordered it so quickly, they called me to make sure that I had not either ordered it by mistake, or somebody had tried to use my credit card, or whatever. That particular wig, I sent back, as the color didn't suit me, and I'm waiting for the exchange.