BestWigOutlet

Jan 20,2023 I ordered a platinim blonde wig with dark roots per the picture on the site. Yesterday, 2/2/24, I received a beige blond wig without darker roots. The wig us a "no return, no refund" purchase, so what to do when the wig received is a misrepresentation of the wig I thought I bought? I'm beyond disappointed, so called customer service, and I am to receive a call back. I've never had a problem purchasing wigs online before, but I believe this is the first time with this company.

Good luck returning any wig that doesnt fit or work and get your refund!

I bough multiple wigs with issues I kept because I need but one wig specifically I bought
I tried and returned as it was sent to me with all proper repacking and documentation and I was
Still charged over $60 for restocking and refreshing wig. Bullocks the wig was in perfect condition

So if you buy anything for Best Wig Outlet make sure to keep it or you'll lose a good chunk of your money.

It is unfortunate that this company totally misleads you by claiming you will get your full money back if its not the right wig for you.

Will never buy again from Best Wig Outlet - Better to go local pay more and have professional assistance.

C.A.
Fort Lauderdale, Fl

I've been satisfied in the past with this company but this time what I got was not what I ordered. I had ordered a monofilament wig. It was the color I expected but it had no style and just laid flat. The fit appeared to be very tight.

The shipping address I provided is different from my billing address as I have two homes. They refused to process order unless I called and confirmed shipping address. I shop solely online and have never had this happen with any other company. Communication was unprofessional as well. I canceled my order.

I ordered a specific piece. I was shipped a piece that was obviously the wrong color and number. I asked to return it and they said they would approve the return but would evaluate it after receipt... i was not concerned as it was never out of the box. So i sent it back. With proof of return. They claimed when they got it back a week and a half after i originallty received it; that it was with a smell and it was fuzzy. Which was a total fabrication. But made the allegation so they could keep more than half the original purch price. Be warned...

Purchased Jones from Best Wig Outlet, they unequivocally say it's never been owned and that it passed inspection.

The bangs are hacked off--and, they say they "inspected it."

Dealing w/big corporate swag, not the first time as per above.

WILL NEVER ORDER FROM BEST WIG OUTLET AGAIN!

They are the worst at accepting returns and will charge you significant restocking fees and additional fees because it had been taken out of the net. (Note the net was attached to the box so by simply removing the product from the box removed the net). They basically get paid for sending you a poor product because the keep half of your money if you return and then resell the piece to someone else. Beware of their business practices. So many other outlets are worthy of your business. Avoid BWO.

The wig I purchased was advertised as wearable right out of the box. It is not. It's a bunch of hair on a base with no texture or style. It was advertised as Raquel Welch but I doubt that it is. Definitely false advertising. Unfortunately, this company has a no exchange/no refund policy so buyer beware.

I have been a customer of bestwigoutlet for some time and pleased with the products received, packaging and delivery. My only negative is that their return policy turnaround time is very short and does not allow sufficient time to evaluate the product and get it to the post office if returning.

I have purchased from Best Wig Outlet before. I received the wig in an acceptable time frame. My problem was with the wig itself. It was longer than advertised and was really straight. I have had to cut it several times to get it the pixie style that I thought I was ordering. I wish Best Wigs would have better descriptions as for as length. Sometimes, they will show only the front of the wigs and will not shows the back. When a person is ordering, the company needs to show every side of the wigs.

Bought a wig that had a stretched wig cap so had to return. An incredibly short 7 day return window, you pay for shipping the return out of your own pocket and the restocking fee is huge. I am out $70 and no wig. Will not shop here again.

I ordered the same wig I've worn for 3 years.

The product I received is thin hair and I can't even wear it. I asked for a replacement and they refused. They don't even deserve 1 star.

NEVER USE THIS COMPANY!

I received my order, wig net was rolled in a ball under the wig, bangs looked like they had been cut. I returned the item.
It took 21 days to finally get someone to address the refund.
Still waiting for the refund to my account and with a 15% restocking fee, I will never shop Nest Wig Outlet again.
Do yourself a favor and shop elsewhere!

I bought 2 hairpieces. Neither were as described or as color on pics. Cost more to ship back and pay restocking. Photo below of one of the pieces and their online color to show difference. I actually thought I'd ordered the wrong color because it's so far off. But I didn't. Color was listed under gray. There's no gray.

Customer service was rude. Basically saying tough sh**. I'll never use them again.

I purchased a wig at a very good price, BUT their salesperson had it shipped FedEx and delivered to UPS store?, which cost me an additional 5.00 in shipping expense. When I tried to call to question this, I found that getting thru to a "human" is near impossible with this company. So, beware of the shipping, because reps don't know much about shipping.

This company is a complete SCAM! They sent me a wig that looked nothing like the pic. Tried it on for a second and requested a return the same day I received it. Paid for shipping at USPS and they issued a refund minus $50. I called to ask why, they said it was for smelling like perfume, shipping, and restocking fee. I paid for shipping, I tried it on for less than 5 minutes. SCAM! Of course the manager was not available to talk to me either! So in total, $61 loss.

They are dishonest about both prices & the pictures they show of products. When mine arrived, I was sure I was sent the wrong color, it was so off. When I tried to exchange it, I was told it was a closeout & therefore not returnable. Then they told me I could exchange it, but I'd be charged a $47.00 "re-stocking fee."" Bad company! Will not be doing business with them again. In my opinion, they're taking advantage of women.

I ordered two wigs, one of which I was familiar with and had ordered and received from a different site. The second wig I ordered did not meet my requirements and when I first contacted them 8 days later received no response. After repeated attempts I was told over 30 days later my wig was not eligible for return. Will never do business with this company again.

I bought Wavy Day by Raquel Welch and waited two weeks for the item to even ship. So that's the first thing. The wig came in nice packaging and it's a beautiful color, however after one day of wearing it the lace starting to completely fall apart and I have a hard time believing that this has anything to do with Raquel Welch quality as this brand is highly recommended by so many people. Also I paid over $200 for this wig after shipping so yeah I'm very disappointed and after reading the reviews here, I don't even want to attempt to exchange this item or return it. It seems like h3ll. I'd rather just spend my money elsewhere. Im going to try wig studio 1 next. Don't buy from here. Quality seems shaky. There's probably other businesses that will take your money into consideration.

My order came to $336.11. The color was very "off" and the wig fit very loose (I'm an average size person). I returned the wig and was charged a $50 restock fee and $15 cleaning fee! $65 just for returning! Will never order from them again!

I ordered a Raquel Welch topper and knew right away that it was not the same quality as her other hair pieces. Even the clips were flimsy. Order from WigOutlet they are a reputable business. Stay away from this company.I would have not given any stars if that was possible.

How are you supposed to know if the wig works if you can't try it on. They reserve the right to charge up to 75% of the cost in fees if they think you haven't met their criteria. I'll donate the wig to a cancer charity and never use them again. Super sad!

Best wig outlets customer service is terrible. They sent me the wrong two items totally $500 and would allow a return or exchange for their mistake. I will not be purchasing from here again ever.