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How would you rate BestWigOutlet?
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California
1 review
2 helpful votes
Follow Stephanie B.
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I have been purchasing wigs for many years now but this is my first time ordering online.
I am very impressed with the level of customer service the Best Wig Outlet offers their clients and how easy it is to return. I hope this is the start of a beautiful relationship thank you.

Date of experience: October 1, 2020
Washington
1 review
5 helpful votes
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I purchased a wig from this company, and the authorization appeared on my account. They then tried to collect a second time by claiming that there was a problem with my account, and directing me to make an additional payment through pay pal. Are they serious?

Date of experience: May 20, 2020
Washington
1 review
0 helpful votes
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How are you supposed to know if the wig works if you can't try it on. They reserve the right to charge up to 75% of the cost in fees if they think you haven't met their criteria. I'll donate the wig to a cancer charity and never use them again. Super sad!

Date of experience: April 20, 2023
Ohio
1 review
1 helpful vote
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I have been a customer of bestwigoutlet for some time and pleased with the products received, packaging and delivery. My only negative is that their return policy turnaround time is very short and does not allow sufficient time to evaluate the product and get it to the post office if returning.

Date of experience: March 15, 2021
Florida
2 reviews
0 helpful votes
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Return and refund
March 23, 2024

Good luck returning any wig that doesnt fit or work and get your refund!

I bough multiple wigs with issues I kept because I need but one wig specifically I bought
I tried and returned as it was sent to me with all proper repacking and documentation and I was
Still charged over $60 for restocking and refreshing wig. Bullocks the wig was in perfect condition

So if you buy anything for Best Wig Outlet make sure to keep it or you'll lose a good chunk of your money.

It is unfortunate that this company totally misleads you by claiming you will get your full money back if its not the right wig for you.

Will never buy again from Best Wig Outlet - Better to go local pay more and have professional assistance.

C.A.
Fort Lauderdale, Fl

Date of experience: March 23, 2024
Illinois
1 review
16 helpful votes
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I purchased a wig at a very good price, BUT their salesperson had it shipped FedEx and delivered to UPS store?, which cost me an additional 5.00 in shipping expense. When I tried to call to question this, I found that getting thru to a "human" is near impossible with this company. So, beware of the shipping, because reps don't know much about shipping.

Date of experience: July 15, 2017
Florida
1 review
0 helpful votes
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Horrific product
December 11, 2023

I ordered the same wig I've worn for 3 years.

The product I received is thin hair and I can't even wear it. I asked for a replacement and they refused. They don't even deserve 1 star.

NEVER USE THIS COMPANY!

Date of experience: December 11, 2023
Tennessee
3 reviews
5 helpful votes
Follow Linda L.
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I just received a Raquel Welch On Your Game wig from this company. In no way, shape, or form does it look like the picture of the wig I ordered. You would think if this company wanted return business, they would make sure what they're selling is the same as advertised. I will NEVER order from them again. Too late I checked the reviews.

Date of experience: November 11, 2022
Illinois
2 reviews
5 helpful votes
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Don't waste your money
December 13, 2022

Hairpiece took weeks to arrive. Ordered in light blonde, received dusty, dull gray color. Contacted BWO right away for return postage form and was notified my order was a "final sale", which would have been okay if they'd sent the proper item. Bottom line - I'm out of luck. I've opened a complaint with the BBB against BWO.

Date of experience: December 13, 2022
New York
1 review
0 helpful votes
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My go to wig
March 22, 2022

I purchased In Charge by Raquel Welch color Honey Toast. Perfect wig, has so much body to it. All you have to do is shake and put it on. The length is perfect so it doesn't touch your clothes. Keeps the wig from frizzing or drying out, lasts longer too! I have 2 of these wigs. Looking to buy a third one. Can't beat the price, received it rather quickly. Had no issues at all.

Date of experience: March 21, 2022
New York
1 review
8 helpful votes
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The Best Wig Outlet should be named " The Worst Wig Outlet". They sell defective merchandise and have the worst return policy. I have been wearing Rene of Paris Wigs for over seventeen years due to a medical condition. My wig began shedding hair after normal wear. I am a nurse and noticed strands on my white lab coat. When i gently brushed the wig using a wig brush over 75 strands fell out! I have alopecia and now so does my 290.00$ wig! I called and e mailed the company. They said because the wig was a week old there was nothing they could do. When I called again and spoke to Alicia from customer service, she said she would reach out to the company. I called back a week later and she e mailed me " How to care for your synthetic wig instructions". I know how to care for synthetic wigs! I have been wearing them for 17 years. It is my strong opinion that they sold me a " knock off" of a brand name wig.

Date of experience: August 8, 2019
New Jersey
1 review
3 helpful votes
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This company is a complete SCAM! They sent me a wig that looked nothing like the pic. Tried it on for a second and requested a return the same day I received it. Paid for shipping at USPS and they issued a refund minus $50. I called to ask why, they said it was for smelling like perfume, shipping, and restocking fee. I paid for shipping, I tried it on for less than 5 minutes. SCAM! Of course the manager was not available to talk to me either! So in total, $61 loss.

Date of experience: February 22, 2023
New York
1 review
4 helpful votes
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I purchased a wig from there and in no way did it look anything like it did in the picture... I had to return it but could not do it right away. They said I returned it late. It was within a month and charged me a ridiculous amount for supposed restocking charge... really terrible company to deal with...

Date of experience: January 13, 2022
New Jersey
2 reviews
10 helpful votes
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Bought a wig that had a stretched wig cap so had to return. An incredibly short 7 day return window, you pay for shipping the return out of your own pocket and the restocking fee is huge. I am out $70 and no wig. Will not shop here again.

Date of experience: January 27, 2023
Norway
1 review
0 helpful votes
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Positive surprise
July 18, 2023

After reading all those negative comments about Beat wig outlet, I'm so happy to inform you that I got a perfect hair topper, in a perfect colour.
The delivery time couldn't be shorter. From the US to Norway in about four five days Will definitely buy from you again.

Date of experience: July 18, 2023
Utah
1 review
1 helpful vote
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They are dishonest about both prices & the pictures they show of products. When mine arrived, I was sure I was sent the wrong color, it was so off. When I tried to exchange it, I was told it was a closeout & therefore not returnable. Then they told me I could exchange it, but I'd be charged a $47.00 "re-stocking fee."" Bad company! Will not be doing business with them again. In my opinion, they're taking advantage of women.

Date of experience: April 2, 2023
Ohio
2 reviews
17 helpful votes
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Scam
August 18, 2021

Ordered a wig. Never received it. Dealing with my credit card company now. Customer service hung up on me when I requested a refund, even though I was polite. Check their BBB rating. They do not have one because they are not a reputable company. Their reviews on BBB are all one star.

Date of experience: August 18, 2021
Washington
1 review
16 helpful votes
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RETURN RIPOFF!
October 16, 2019

Beware that if you want to return a wig they will deduct a 15% restocking fee off of the original price of the wig, not the sale price you paid. In my case I lost $32.24 plus shipping to return it. Can't imagine it costing them $30.24 to "restock". Just another way to stick it to the customer. Will never buy from them again!

Date of experience: October 16, 2019
Texas
1 review
3 helpful votes
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I recently purchased Belle Tress Cascara from BWO. I received it in record time and the wig is absolutely beautiful! As is typical with Belle Tress, the hair is SO soft and silky! If you don't know what you like, this is not the place to start your wig journey, due to their no return policy. (You must read every seller's return policy! Even some very well known wig companies charge extremely high re-stocking fees.) I would definitely order from them again, but I already know what I like. Thanks so much BWO!

Date of experience: August 26, 2020
Tennessee
1 review
5 helpful votes
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Short wig
October 24, 2020

I have purchased from Best Wig Outlet before. I received the wig in an acceptable time frame. My problem was with the wig itself. It was longer than advertised and was really straight. I have had to cut it several times to get it the pixie style that I thought I was ordering. I wish Best Wigs would have better descriptions as for as length. Sometimes, they will show only the front of the wigs and will not shows the back. When a person is ordering, the company needs to show every side of the wigs.

Date of experience: October 24, 2020

Overview

BestWigOutlet has a rating of 1.6 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BestWigOutlet most frequently mention and customer service. BestWigOutlet ranks 236th among Wigs sites.

service
29
value
28
shipping
27
returns
24
quality
26
+16