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UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
UNice Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, particularly wigs, and the effectiveness of the user-friendly website and app. Many reviews highlight the helpfulness and responsiveness of customer service, especially in resolving issues related to orders and shipping. However, concerns about shipping delays and inconsistent communication have been noted, with some customers expressing frustration over unresponsive support during critical times. Overall, while the product quality fosters loyalty, improvements in shipping practices and customer support responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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BUYERS BEWARE — This company is an absolute scam.
I am extremely disappointed and appalled by my experience with UNICE Hair. When I first purchased the hair, the company begged me to leave a good review in exchange for a discount. That should have been my first red flag — reputable companies don't pressure customers for positive reviews before the product even arrives. Unfortunately, that early sign proved true.
Not only did I not receive my purchased and promised package by the estimated date, but when I contacted the company, they admitted the delay was their fault and promised to immediately re-issue the order. I explained that I had a major event and my birthday coming up, and that I urgently needed the hair. They apologized and stated they would compensate me $50 and overnight the replacement shipment.
None of those promises were honored.
I never received the hair, it was never overnighted, and they continued to provide a bogus tracking number showing the package had never left their warehouse for over two weeks. Because of their dishonesty, I missed my hair appointment, my event, and my birthday preparation entirely.
Adding insult to injury, after all the delays, lies, and inconvenience, they then offered me $15 as compensation — on a $250+ purchase. That is not even 10% of the cost and is completely unacceptable.
I have since reported this situation to my credit card's legal team, and I strongly advise others: do NOT purchase from UNICE Hair. This company has proven to be dishonest, unreliable, and deceptive.
I have all documentation, including over 24 conversations with their representatives. They repeatedly admitted fault, yet did absolutely nothing to resolve the issue. In my professional field, I work daily with high-end corporations, and I have never encountered customer service this negligent, evasive, and misleading.
Save yourself the time, money, and frustration. Buyers, beware — UNICE is not a trustworthy or reputable company.
The lace itself is good. The hair sheds very bad, the wigs rip easily, the shipping is 20 days plus if you ever receive your order. I placed an order on March 13,2025. The wig last updated in Doraville, GA where the shipping completely stopped no update. The company continued over and over to tell me to wait 7 bs days. Here we are 8 Months later and we still do not have the HAIR OR A REFUND. I got scammed and I suggest every one reports this company to the BBB. It is not trustworthy and is 100 percent a scam.
Hi, Makita, thank you for reaching out to us and sharing your concern regarding the hair you received from us. We truly value your trust in our products and are sorry to hear about the hair problem you have experienced. But we can promise that all of the hairs we sell are 100% human hair. We do have the 100% human hair certificate.
And we do want to fix your problem asap. But so sorry that we can’t find your order by your name “Makita L.”. If possible, could you pls offer us your order number, full name or email address here? Then our specialized customer service could get in touch with you soon. So we can offer you the best solution asap.
By the way, we are committed to providing high-quality products and ensuring customer satisfaction for a long time. We take all feedback seriously and would like to better understand the situation to provide you with the best possible support.
Again, we are terribly sorry for this situation. We value your business and hope to have a chance to correct this mistake and restore your faith in us.
Sincerely,
The UNice Hair Team
Staff was very kind and pleasant. They helped me to get where I need to be at ease. I truly appreciate everything
The wig was nice and very soft, but would not work for me. Company was very helpful with the return process.
The price listed never matches what actually goes to the cart. It's almost $20 more than what it said.
Customer service is none existence, haven't received my refund for my return and wig quality was terrible. Probably the worse hair company I've ordered from!
Hi, Kristina, we are so sorry for the inconvenience you had before. But please trust that we never meant to delay the reply or returning procedure. The reply could be late because we were at Labor holidays and there is time difference between us. However, we still feel sorry about the inconvenience we made to you.
Please take our sincerest apology for the long waiting about the refund. Our specialized service customer will contact you actively by email asap, then we can help you to get the update about the refund as soon as we can. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Thanks you for my wig. I appreciate your professionalism it is welcomed
Am happy and will surely order some more. The wig came on time and the package was super.
I find it easy navigating through and I also hopeni get my purchase without problems
The wig is as nice as you see it I love the HD lace front it looks so natural and real like my own hair soft light and comfortable thanks
Beautiful wig nice color it's my second order I hope I love the body of this wig thanks
Ordering a little confusing but I figured it out but the piece are so beautiful you will figure it out
Very hard to really understand wat your ordering
Both wigs we're horribly stuffed into 1 box, ghetto and unprofessional
Hi, Shannan, we are so sorry for the inconvenience we made to you. But we will put all the hairs and free gifts in one package to avoid misunderstanding for separate package under one order. Please trust that we never meant to upset you in such way. And if you have any special demand for the package next time, please let us know before shipped out, we will inform our warehouse to pack the production as your request as possible. And if you need anything else, pls contact us freely, our specialized service customer will be here all the time.
Sincerely,
The UNice Hair Team
I love the natural hair line look the lace is giving! The only thing is the wigs can be very pricey
I love the advertisement and the fact that a lot of black women are wearing the wigs amazing can't wait to receive my order!
My order came in ample time and the quality is great I plan to order again for sure in the future
Hair is wonderful and the service was on time. I also love the gifts in the bag.
The wig is so bomb & full! Gives me the exact look I wanted with minimal effort of styling. I would say depending on the look you go for it looks better lightly wet. I will absolutely be ordering again
I got my bundles and closure within the 4-5 business days. I enjoy that they are always on time and follow up to make sure that you got your order. The hair is always full and soft with minimal shedding.
On unice and instagram you guys make the glue less wigs look like you can put it on straight out the box and you can not. To me that is false advertising.
Hi, Latoi, we are so sorry for the the late reply because of time difference and weekend. And we indeed thanks for choosing our brand at first place. And we do feel sorry that the wig didn’t meet your expectation, which we didn’t expect. However, we do have great returning policy, returning for exchange or refund is totally accepted if our customer don’t like the hair. Our specialized service customer will contact you asap, then we will help you to return if you want. And if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
I HAVE ONE BAD EXPERIENCE IS WHEN I ORDERED THE WIG I DID GET A DISCOUNT, BUT I DIDN'T KNOW THAT I COULD'VE GOT IT AT 50% OFF AND FREE CURLING IRONS THAT WASN'T OFFERED, AND I DIDN'T RECEIVE THE 4D EYELASHES OR THE CLIPS IN MY PACKAGE. I CONTACTED CUSTERMER SERVICE AND I NEVER GOYTEN A RESPONSE BACK
Hi, Jennifer, we are so sorry for the the late reply because of time difference and massive messages there waiting to be replied, but please trust that we never meant to ignore your messages. And we indeed thanks for choosing our brand and we do feel sorry that there is rules for the discount: one order one code, which you have applied one code on your order, so there is no other code can be applied. By the way, different hair or different deal have different discount rules. But we do cherish you as our customer, maybe next time, we could offer you the better deal. And if you need anything else, pls contact us freely, our specialized customer service will be there all the time.
Sincerely,
The UNice Hair Team
MY FIRST TIME TRYING THIS COMPANY AND WIG. I HOPE IT'S EVERYTHING AND MORE
Hunny I'll be honest I was skeptical at first but because I kept seeing the addds OVER AND OVER again I went ahead and gave it a try. And when I tell you I'm SOOOOOOOO glad I tried it. This hair is so bomb it deserves a video review (which I will do) not just a comment review, because the hair is reviewing baby ok. Full, think, silky, and sexy just how I hoped for. I only had it on for about 17 hours and already received compliments after compliment. I already referred 7 people to the website where 2 already purchased, so y'all know this hair is amazingly beautiful. And did I mention it came a day earlier than the expected delivery date! I honestly want to be an ambassador because this hair is truly amazing and NICEEEEEEEE.
The shopping experience was easy. The customer service was great when I reached out about an issue. The hair delivery was pretty fast for standard delivery. Loved the hairs when they came, was exactly as seen. Overall it was a good experience shopping UNice Hair.
The hair is so soft and already pre-cut I love it and shipping was quick
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Rachel, thank you for your patience as we work to resolve this matter. We sincerely apologize for the delays and the significant inconvenience this situation with the shipping carrier has caused you.
To recap our actions in good faith:
To address the initial delay, we immediately offered you a resolution of a $50 refund or a full replacement.
As per your agreement, we proceeded with the overnight replacement shipment.
However, the following day, we received your new request for a full order cancellation and refund.
We fully understand your decision. In direct response to your request to cancel, we have already taken immediate action to intercept the replacement package to prevent it from being delivered. This allows us to process your refund promptly once the interception is confirmed.
We deeply regret any misunderstanding or frustration that has arisen throughout this process. Please be assured that there was no intentional delay on our part, and we never want our customers to have an experience like this. Our primary goal has always been to find a solution based on your preferences.
Our team will continue to monitor the interception status closely and will keep you updated on the progress. The full refund has been processed to your original payment method in advance.
Thank you for your understanding. We truly value your business and hope to have an opportunity to provide you with a much better experience in the future.
We value your satisfaction and look forward to finally resolving this for you.
Sincerely,
The UNice Hair Team