Overview
UNice has a rating of 4.5 stars from 783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
It was easy to search for what I was looking for but my overall experience will be decided on when I receive my item then I will change my star rating
OMG! This 13×4 pre everything is everything as described. I am in love with my wig. As soon as I put it on I was shocked, it looks amazing, feels amazing and so comfortable. I highly recommended you to family and friends. Thank you for my happy experience 😊
The hair is so soft and already pre-cut I love it and shipping was quick
The orders are just like what is advertised, no exaggeration the quality in the products are amazing and is worth the price, the customer service is great aswell they helped me with my problem when my delivery hot delivered to another address.
Great service, the bundles came quick and with many little freebies!
The hair arrived in a lovely pink and clear bag with straps. A free comb/brush combo and a melting band, as well as a wig cap. The wig also came with a band so it's very secure. The most expensive, soft beautiful lace front ever.
Great website, easy to navigate. Very beautiful hair.
Be careful not to cut the bangs too short. Other than that the wig came curled nicely and ready to go. The only thing you have to do is cut the lace, peel off the tape and press it down and you have a whole style. Very happy with this wig can't wait to wear it somewhere fancy lol
Although I purchased a different colour, I was opted to change it due to concerns that it wasn't no time frame of when it would be delivered. However, I decided to get a different colour (black) specifically because the colour I requested was not achievable. I received the hair today and love the length, but I'm concerned if it's actually virgin hair. It feels synthetic, but I'll have a test done to see if I can flat iron it. I guess I can see the hair feels nice, but as a new client, I'm not sure if I'll purchase again because it wasn't the hair I originally ordered, and that alone gave me a red flag. I'll do another review once I wear the hair.
I brought a wig from Unice, they sent the wrong length I have been trying to reach someone from customer service since March 21, not one person has got back to me. No reply at all, terrible customer service. And the fact that they wont acknowledge my email. Is terrible. I have sent over 10 emails back to back. And no answer.
I am happy to receive the wig, delivery was fast and easy to track. It's lovely, the unit is little more blonde than brown as advertised and a lot smaller/tighter fit then I thought it would be but I'll get used to it. The ordering process was a bit lengthy and it took multiple attempts to order it through Klarna UK. But overall, I'm happy with my purchase and would order again.
I love the quality and price of the wigs that unice offers! Thank you for making affordable quality wigs. However, the wig I received was too thin and too shiny and had bangs which i dont ever wear. Not the wig I ordered,
Hi, Sherry, we are so glad to hear that you do like our hair’s quality and price. And we do feel sorry that you don’t like the density or color, our people have helped you to return, we will follow the returning for you. If you need anything else, pls contact us freely.
By the way, we indeed thanks for your liking about our brand at the first place. If you could offer us another chance, we won’t let you down! And our specialized customer service will be here all the time.
Sincerely,
The UNice Hair Team
I had a few hiccups ill be honest with the carriers! But the hair AMAZING SOFT! Flowing i promise u this is the best hair ive ever had! U wont regret! Customer will fix any issue they get back in a timely manner!
I was trying to get a buy one get one free offer. The site is a little confusing to take advantage of various offers for a first time customer.
Hi, Chou, we are so sorry to hear that, but we checked the conversation history between us, we replied your question within 1hour, so we just wonder is there any technology problem? And we are so sorry that the description gave y ou wrong message, but please trust that we never meant to upset you in any way. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry about this inconvenience we made to you. By the way, our specialized customer service will be here all the time, if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
Your website says by one wig get one free. How? Website doesn't explain how. I also wanted to order extra Pull tab with order there was no options for my wig of choice.
After spending close to $100 they sent email saying the wig is not available it will take 30 days to make…WHAT? And I also I also wanted the BOGO deal but one wig was removed from order they told I didn't use the right code. So after several emails, text and threats I finally received my product! It was super upsetting and I'm a first timer here. They need someone who speaks fluent English and not try to come up or scam anyone. I had to tell the truth
Hi, Starr, we are so sorry for inconvenience we made before, and we indeed thanks for your liking about our brand at the first place. And we do feel sorry that the delay caused by the customization before. And we do feel shamed about what you’ve been through. In the near future, we will definitely upgrade our customer service. And we really thanks for your advice to our service.
Please take our sincerest apology for that we can’t find your order without your full name “Starr K.”. If possible, could you please leave us your full name or email address here? So our specialized customer service can get in touch with you and fix the problem asap. Waiting for your reply.
Sincerely,
The UNice Hair Team
I looks like the pic I'm very pleased I have a small head so the wig puch on top like alittle extra room I guess after I wear it for awhile hopefully it will flatten out but I love it
Product came in a few days very well packaged. Unfortunately my wig was too dark and I had to return it and the return process is not very easy.
Hi, Irene, we are so glad for the liking, and sorry for the pop ups on website. We’re really thanks for your feedback. And we indeed thanks for your liking about our brand in the first place. About the returning, we have processed for you, and we will keep our eyes on the returned package. Once we get update, our specialized customer service will let you know immediately. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team
There's too many pop ups even while entering vital information.
Ordering a little confusing but I figured it out but the piece are so beautiful you will figure it out
Very hard to really understand wat your ordering
Received it faster than expected. Looked like it fit the model perfectly. I have a small head so I worry about whether it would be too big.
The site i'm not happy with the site pushing to get the app. I did not find this site via app. I want to just make an order. Receive updates on the order by way of email period I would make purchases again because the merchandise is good.but payment route not user friendly.
Every experience I've had with UNICE is great. They are reliable and easy, customer service is top notch and they're always willing to assist you when there is an issue with your order whether it's an exchange or refund they are FAIR!. I panicked so much to get a wig for my graduation and boom my hair from UNICE came four days in advance and i LOVEEE it!. #TeamUniceForever
Ordered, confirmation and swift delivery.
Good quality wigs 👌 very happy Love them both Thank you 😊
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Carla, we are so sorry for the the late reply because of time difference and massive messages there waiting to be replied, but please trust that we never meant to ignore your messages. And we can promise what we sent you is 20inches loose wave wig, which is exactly same with what you ordered. And we indeed thanks for choosing our brand and we do feel sorry that the wig’s length didn’t meet your expectation, which we didn’t expect. However, we do have great returning policy, returning for exchange or refund is totally accepted if our customer don’t like the hair. Our specialized service customer will contact you asap, then we will help you to return if you want. And if you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team