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Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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Excellent service along with the quality! I get compliments on my set all the time! Everybody who sees it thinks it is real. I will definitely order again!
I have purchased 4 rings from Jeulia, and I love them all. I bought the first ring about 2 years ago, and it looks as good as the day I got it in the mail, and I have worn it nearly every day. The 2 newest rings I just got last week. I'm sure I'll buy more from them. They actually look better than my real diamond engagement ring!
I got my beautiful ring in a very unexpected time of delivery. I have very bad experience purchasing online but Jeulia Jewelry is one of the trusted site I can recommend aside from their very beautiful piece of jewelry.
Completely in love with my ring from Jeulia, it's beautiful and beyond anything I expected. Very very happy.
My husband purchased this ring set for me as a belated birthday/ early 5 year anniversary gift and I could not be happier! We were both skeptical when purchasing, but the quality of the stone is so much better than expected! It fits wonderfully (though a little tighter than I was expecting) and looks like he spent more than he did! Overall, I would 100% order from jeulia again and I am already looking for new items to add to my wish list!
Exactly as I saw it, as I expected it, as I envisioned it, I now have it in my position. So so smooth and breathtaking. Above all i didn't have to wait for long! Thanks guys
I highly recommend Juelia - I have ordered a couple of rings - they are exactly as shown - I have received many compliments on them. Prompt shipping. Great to deal with. I will be ordering again. Just so you are aware - you will pay import/duty - but you get an email - easy to pay and its reasonable.
They sent me the wrong size and I returned it, as they told me to do. I had to pay for shipping back. I did. I have been waiting for 3 month to get the new ring in the right size. I probably will not use this company again.
I have bought 5of you rings and every time I wear them people always say there are beautiful where did you buy them and I tell them so thank you so much
My rings came on time. I had no problems with delivery. The set look soooo real! I will be ordering more.
I have read some good and some bad reviews of Jeulia
I commenced a dialogue to check US vs Uk and Australia sizing and was given the correc information
I sent them a photo of the ring I have for which I wanted a pair of keepers
My contact suggested options and I chose what I wanted, paid and received them in New Zealand here in 72 hours
This took place this week
We may be closer to China than USA but this transaction was a great shopping experience. Thank you for great device
I absolutely love this ring! It sparkles so beautifully in the light and makes my hand look so nice. I've had it for several months now and it still looks as good as it did the day I got it.
I have bought 6 rings from Jeulia over the past 2 years, and the service and their quality is 100%! I love all my rings, and even a jeweller thought my rings were the real dealI recommend them to everyone!
I purchased the heart shaped CZ and the Peridot center with Amethyst surround stones. I wear the latter every day! I always get compliments on this ring. It is beautiful and unique. And excellent quality for the price!
Got this ring over a year ago and I still love it! I work hard every day and its still just as awesome as it was when I first got it! Thanks for the me option on a great ring that says me all over it
I love the ring and its beautiful breathtaking on my hand. Cant wait to purchase something new. Hopefully my boyfriend will propose
Ordered a new wedding sets for our 11th anniversary the service was amazing. Shipping was fast. Products Speechless.
Ordered a ring from Jeulia last week to replace my wedding ring (my second pregnancy wasn't too kind to me). Not only did it ship fast, but the ring is GORGEOUS! I can't stop looking at it! I was worried because I've seen some bad reviews, but I have had a completely pleasant experience! :) I will definitely order again for future jewelry needs/wants.
I ordered my ring on a Friday and it was delivered 3 days later. In a perfect box. I really didnt expect for it to look this amazing! I never buy stuff like this but Im so happy I did. I get so many compliments. Very very happy with my purchase. Thanks for the speedy delivery Jeulia!
I received my husband order after a week and I love it, my husband and my son says wow very beautiful, size perfectly fit Thank you Jeulia.
Answer: This site is all scam. Don't order anything from here.
Answer: My wife received in a week, sent back within 24 hours. Their customer service should you choose to call them is unreal either their is no answer or you get someone with English skills like an infant. You can email them as well expect English translated the same way and single word or short one line answers that don't answer your question. When I emailed I got simple answers like" we real sorry you understand" we no able to refund you understand, thank you etc. you wasted your money sorry to say I went thru PayPal to get my 10 bucks.
Answer: Their photography is really good. The product looks awesome in pictures on their site. Way better than what you actually end up receiving. Of course we should know better than to expect high quality for such low prices so again, the old adage remains true. You get what you pay for.
Answer: The California address and contact information appears to be a "front" to make them sound like a legitimate company, but those who have gotten shipping confirmation show they are in fact shipping from China. My husband had money taken out of his account as soon as he purchased something, and thought it was being shipped from California to New Mexico but when he tries to check the status he gets a message that the "order could not be found". Buyer beware!
Answer: I've had mine for about a month. It was rose gold. Almost all of the coloring has worn off and the metal is so soft, it's really banged up and has tons of scratches all over it. When you get the package, they have value listed as $20.00. It's so beyond junk.
Answer: Need to contact the Better Business Bureau and others need to do same and get this place shut down
Answer: DONOT order anything from this company at all
Answer: Im not sure what you are looking for, but there is no gold in their rings, and the stones are inexpensive man-made materials (which, despite their gorgeous photos, have very little sparkle). You can get better quality costume jewelry at almost any regular store for a better price! Besides, if you try to return something, you will NEVER get a refund and will never even get anyone to answer their phone.
Answer: The rhodium plating on your ring should definitely last longer than a year. Although having said that, if the base colour of the silver has a really black colour to it, then you might start to see the silver colour coming through at the base of the ring, before the end of the first year. Normally you should expect the plating to last 2-3 years.
Answer: It took a bit to get mine after my husband kept emailing them till they finally replied. Ordered the skull engagement ring and I must say it was worth the wait it is beautiful. Only down side is it's supposed to be rhodium plated which is supposed to help it with not getting scratches but I bump the bottom of it and it's starting to come off already which is definitely a disappointment. Now you can see the silver peeking through):
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We'd like to extend our sincere apologies for the unsatisfactory encounters you've experienced lately, Faye. It is always our intention to provide you with a seamless and enjoyable shopping experience, and we regret that this wasn't the case for you. You have actually provided us with a very valuable feedback as it allows us to focus on what needs improving. We will take steps to make improvements in this area of our services, so please give us a second chance and don't lose faith in us. Also, hope you can understand that we can only prepare the new ring for you after receiving the original one, and how long does it take for us to receive the returned packages depends on the shipping carriers our customers choose. Furthermore, after receiving the return package, it still needs 3-7 working days production time before shipping out the new ring, and the shipping time for the new ring will depend on the customers' choices. We hope that we have explained well, and hope this issue does not hamper the relationship between us. We'd be happy to address any other questions if you might have, and please contact us via emails at any time. Thanks.