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They sent me the wrong size and I returned it, as they told me to do. I had to pay for shipping back. I did. I have been waiting for 3 month to get the new ring in the right size. I probably will not use this company again.
Faye W.'s review of Jeulia earned 2 Very Helpful votes
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Will not respond after I have tried to return product. Very poor quality clothing and no customer...
The jeans that I ordered did not look anything like the picture. And the floral pants that I...
We'd like to extend our sincere apologies for the unsatisfactory encounters you've experienced lately, Faye. It is always our intention to provide you with a seamless and enjoyable shopping experience, and we regret that this wasn't the case for you. You have actually provided us with a very valuable feedback as it allows us to focus on what needs improving. We will take steps to make improvements in this area of our services, so please give us a second chance and don't lose faith in us. Also, hope you can understand that we can only prepare the new ring for you after receiving the original one, and how long does it take for us to receive the returned packages depends on the shipping carriers our customers choose. Furthermore, after receiving the return package, it still needs 3-7 working days production time before shipping out the new ring, and the shipping time for the new ring will depend on the customers' choices. We hope that we have explained well, and hope this issue does not hamper the relationship between us. We'd be happy to address any other questions if you might have, and please contact us via emails at any time. Thanks.