JeuliaReviews 6,629

My ring came in two weeks with engravings. Everything looked beautiful. My boyfriend loves it on me. However after only a few days, the black started coming off. Also when I received the ring, the skulls weren't completely black to begin with. It has a bunch of tiny scratches already meaning that it is NOT rhodium plated because the rhodium would protect it. I posted evidence in pictures to the jeulia Facebook page and explained my findings and jeulia deleted it. I reposted 3 more times and they deleted it again three more times. I'm going keep trying to raise awareness to people but I wouldn't be surprised if they block me to avoid people knowing the truth. You get what you pay for. Not going to order from jeulia again.

I ordered a ring, and thankfully it came in very quickly. The ring looks beautiful. But I ordered a 7 3/4 size ring, it came in 8 3/4. Mistakes happen, no big deal, I'll just exchange it, right? Then I call their customer service number, FROM THEIR WEBSITE, and I get a rep. Great. He asks for my order number, and then what size I want to exchange my ring for. THE SECOND I start to talk, he hangs up. I call again, NO ANSWER! I sent an email explaining what happened, and I got an automated one back. I'm reading a lot of reviews saying that I probably won't get my ring exchanged, or a refund if I decide to go that way. I'm not entirely convinced this isn't true!

EDIT 8/24: They offered to have me return the ring. But upon reading more reviews, the "address" they sent me is a complete scam. Everyone who sends to that address gets the claim that they sent it to the "wrong" address, because this one is in the US. OR that the "recipient has moved." And then you just end up out the shipping fees, and OUT A RING, because they will NOT send you a new one. I emailed them and I told them that I knew this, and they denied this was true. Sure, Jan. REGARDLESS. I'm just paying to have it sized. I'm guessing that if it is really made of cheap crap, then it'll break apart or something. Now, I'm fully aware I can't sue since they're a Chinese company, or whatever, but BUYER BEWARE. DON'T. BUY. FROM. THEM.

I ordered my ring august 7. On August 9 the tracking number i was provided tells me it's ready to ship. Customer service assures me that it is in transit but today is August 18 and i don't have my order. The point of tracking is to allow the customer to see where the package is and when to expect it to arrive... what i see is its ready to ship sitting in a warehouse in China. Unless this ring is absolutely spectacular i will return it when i finally do receive it because this whole transaction has been terrible.

DO NOT - I REPEAT, DO NOY BUY FROM THIS COMPANY. I have been battling with them on a return and they won't even personally respond! I call their computer canned emails - THE CANNERY. If you have a problem with a product you will only communicate with Mr. Cannery and get the same canned letter to every email you write trying to resolve the problem. BTW, products are made in China as my last two were delivered from there and those are the ones I am having problems with Mr. Cannery too. Also the stuff looks great on-line and when you first get them, but their beauty and shine fades within a very short period of time, but of course after the 30 days. AND I would like to know WHY I have to give any explanation for a return if there is a 30 day unconditional return. My reason is lousy customer service and merchandise! I could go on and on, but I am not going to. There are many reputable stores that you can get the same merchandise from. That's where I'm going, SOMEWHERE ELSE! I love and have a lot jewelry and this stuff just doesn't cut it in quality or customer service. JUST CONSIDER YOURSELF WARNED.

ZA******* I am absolutely horrified that I have to pay import charges over 50% of the value of good R800 for the item I purchased through yourselves - DHL say you under valued the item to customs and that this item I paid for is 4 x more than it can be purchased on other sites. They said I should never have incurred these costs - what the hell is happening here? Am I to take this to social media and expose the truth!

Absolutely pissed off!

Ms A Streicher
*******@gmail.com

3 years ago my then boyfriend designed the perfect engagement ring for me. But it was very pricey. We opted for a different look and went with amethyst for my bridal set ( which I love) however i can't wear it often because it is very delicate and often breaks. I've had it repaired several times. Along comes an ad for Jeulia. I look through and what do I see? A very close replica of tbe original design at a fraction of the price! My now husband is skeptical but he ordered it and i was able to get a customized band too. The process was super easy! It was very affordable and got here quickly. Best part is it is beautiful and durable! Outstanding customer service, ordering process and product! Evelyn was my online customer service support person... she helped me find and customize my order.

Rude customer service online with a Linda... which apparently is the only person to deal with as every time u go to live chat theres Linda! Apparently this company thinks the customer is stupid. I have 2 tings to return, 1 is missing a stone. First im told i can only replace and then after conversation, all of which is ridiculous, i get someone to answer phone. Then im yold same story... only replacement. So i have to get a bit nasty and say i dont want a replacement as i now dont trust quality and def am not impressed with return policy or customer sevice attitude. I finally get a return address, which i might add is the oddest address ive ever seen, and i have to pay for the return of a damaged product! This company is a joke and probably a big china scam... i would never ever buy again or recommend to anyone not even my worst enemy! I definitely intend on making this known... esp if i do not get my money back in a timely manner!

After writing my first review about this company, they sent a message to contact them via chat line or phone. They did not answer the phone lines at all and the chat line provides an automated response when yo u first choose to chat with them but no one ever ever responds on their side. This is absolutely the worst company i have ever dealt with... do not spend your hard earned money purchasing any products from this company because their products change color, their customer service is non existent and although you pruchase a product that looks nice at first, it is garbage after 3 months!