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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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Ordered this beautiful ring on Facebook & when I received it... It was gorgeous to wear.The ring was slightly scratched & the size I ordered it fitted lovely but when finger got hot it was tight. Jeulia contacted me & we're so kind & really helpful on their website. They kindly said the ring has a years warranty so they said if I send item back they would give me a new one plus I asked for a bigger size & they said that was fine. What a lovely kind helpful team you have & so understanding. I would definitely shop at Jeulia again as u have some lovely beautiful unusual rings. Michelle
Jeulia is awesome! She worked with me in a timely matter and was super patient with my lack of knowledge about jewelry. The wedding rings came out beautifully! I can't wait to order other jewelry from her :).
I was a bit skeptical ordering from a place I didn't know. I took the chance and absolutely love the ring. I did pay for the expedited shipping and it arrived sooner than I was told. That was an awesome surprise. Thank you for my 10 year anniversary gift. I'm in love.
The pictures don't do justice to how beautiful the jewelry is - every piece I've ordered always receives fabulous compliments.
Conplete fraud company!
After calling their bs customer service line who don't respond ever, I emailed, got a generic response, no resolution... I emailed again asking for a human being to contact me, & left my phone number, no call. At this point I'm frustrated so I start emailing rudely, FINALLY ALLAN RESPONDED TELLING ME NOTTO USE PROFOUND WORDS, but fails to assess my issue!
Piece off $#*!!
Garbage company, product & service
Never again will I deal with these $#*!s again!
They say returns are hassle free but its just the opposite its nothing but them giving you the run around one person told me you can return the ring if it was untouched now theyre saying if its engraved they dont accept it. This company is ridiculous. Not happy they need to learn Customer satisfaction because its not what im getting.
Hi Kathy, We are sorry for any inconvenience. We have emailed you information. Please check and reply us. Any questions, please feel free to contact us by calling 1-800-315-2361, emailing us@ service@jeulia.com, starting online chat or messaging on Facebook. Thanks for your support on Jeulia Jewelry.
I ordered this ring & received it yesterday & I love it! I would be more than happy to, It's so gorgeous.
I got this ring from my best friend, she gave me this ring with the engravings, then she told me she purchased the item from Juelia.com, i have worn this ring for more than 2 month, it is still like the one i got that day.
Hi Jason. We feel extremely sorry for the inconvenience.
Would you please email us some pictures of the received ring so that we can have a clear idea about problem? For the problem we can fix it for free. May I have the order number or the name on the shipping address please? So I can find your order and assist you better. Any questions, please feel free to contact us by calling 1-800-315-2361, emailing us@ service@jeulia.com, starting online chat or messaging on Facebook.
I just received my ring.it is stunning. I have 4 Julia rings all are stunning.
Great craftsmanship, beautiful designs.It fits my finger perfectly. I asked the jewelers to expedite the process, and they did their best to accommodate! And the ring is really durable, it never change colors and I even wear it while washing.
I ordered a bridal set on a Thursday. It shipped Friday and I received it on Monday! It is a beautiful set and I am so very proud to wear it! Thank you the beautiful set. Looking forward to my wedding day I can wear the band too!
Jeulia was amazing to work with while we worked out the details of the ring. The ring is perfect... super perfect! Thank you so much for making something that will be with us forever :)
Bought silver ring and black ring as a set with the men's version as a 20 year engagement present for my wife and I - excellent quality and price. Its a little broader than I expected but good. Elegance. And my wife love her ring so much as well. Will come back purchasing more items in future.
We purchased my engagmnt ring here after 3 tries with other companies. This ring is pure quality and the ring is georgous. I will never buy jewelry any place else!
Save your money! The jewelry looks cheap, but the price isn't. I have purchased several rings, but the silver plating is wearing off of all them. Quality of products is poor!
Hi Frances, We feel extremely sorry for the inconvenience.
Would you please send us some pictures of the received ring so that we can have a clear idea about problem? May I have the order number or the name on the shipping address please? So I can find your order and assist you better. If you have any questions, please feel free to contact us by calling 1-800-315-2361, emailing us@ service@jeulia.com, starting online chat or messaging on Facebook. We are pleasure to assist you.
Save yourself the huge disappointment and do not order anything from this site. Same crap you can get from AliExpress for like 1/10 of amount you will be paying at jeulia's and the service will be better and nicer. I did order two rings and after just one week I started to mis some stones. The customer service told me that if I will sent the ring back- it will be my responsibility to pay customer clearance (what the hell?) and other option was to repair it by myself- and they will compensate the part of costs. Come on, I payed already more than 200 for that garbage and now they expact me to spend more for that crap.
Hi Catherine, we feel extremely sorry for the inconvenience caused. You can see that the ring was shipped from China. There may be customs duties to be delivered to your country Netherlands. We have been responsible for half customs to get your first package delivered. For the ring’s problem we are so sorry for that and totally willing to give you free fix and help you solve the problem. But if you send the ring back to us, there must be customs duties you should pay to make the returned package delivered to us. To avoid your second duties we suggest that we can give you some refund to fix the received ring at your local Jewelry. If you can’t agree, please send the ring back we will prepare it for free. Any questions, please feel free to contact us by calling 1-800-315-2361, emailing us@ service@jeulia.com, starting online chat or messaging on Facebook.
After reading all the bad reviews online, I tried to cancel my order. Im glad the rings were already in transit, and here is why...
#1. My two rings arrived within 10 business days
#2. Both rings had S925 printed in white inside the rings (set)
#3. The two rings were what I ordered
#4. I did not have to pay for customs (USPS)
#5. The rings looked just like they did on the website.
So the test of time is the next part. There was rumor the rhodium plating peeled, the rings were not silver, the stones were not lab created sapphire, and stones falling out...
#1 - #5 were all complaints about Jeulia.com and I did not experience order showing up late, having to pay customs, the rings not being what I ordered, or the rings looking different than they did online.
Im hoping Jeulia.com doesnt let me down from this point forward, Im hoping to debunk the rest of the bad reviews. So far, so good.
I purchased a ring. I didn't like how it looked on my hand. I requested a refund. I sent the ring back and after numerous messages on Facebook to Jeuila they located the package. I decided to look for another ring and found one. I messaged Jeuila on Facebook they ok'd the new ring and I received it early. I LOVE MY NEW RING and thank Jeuila for their assistance in making customers HAPPY.
So beautiful little delicate ring which is exactly what I wanted. Perfect. Fast shipping even with engraving. This is very meaningful to me and I appreciate it more than you know. Thank you, jeulia.
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin, We feel extremely sorry for the inconvenience.The order number you gave is incorrect. Would you email us some pictures of the received ring so that we can have a clear idea about problem? For the problem we can fix it for free. May I have the order number or the name on the shipping address please? So I can find your order and assist you better. Any questions, please feel free to contact us by calling 1-800-315-2361, emailing us@ service@jeulia.com, starting online chat or messaging on Facebook. Thank you.